At a Glance
- Tasks: Assist the store manager in executing operations and leading the team during shifts.
- Company: Join Starbucks, a brand known for its culture and commitment to customer experience.
- Benefits: Flexible hours, employee discounts, and opportunities for growth within the company.
- Other info: Great opportunity for personal development and building leadership skills.
- Why this job: Be part of a dynamic team that delivers legendary customer service every day.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 24000 - 36000 £ per year.
This job contributes to Starbucks success by assisting the store manager in executing store operations during scheduled shifts. This job deploys partners and delegates tasks so that partners can create and maintain the Starbucks Experience for our customers. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.
Summary of Key Responsibilities
- Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
- Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
- Anticipates customer and store needs by constantly evaluating environment and customers for cues.
- Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
- Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
- Provides feedback to store manager on partner performance during shift.
- Contributes to positive team environment by recognising alarms or changes in partner morale and performance and communicating them to the store manager.
- Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
- Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
- Discovers and responds to customer needs.
- Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.
- Executes store operations during scheduled shifts.
- Organizes opening and closing duties as assigned.
- Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
- Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
- Follows up with barista during the shift to ensure the delivery of legendary customer service for all customers.
- Maintains regular and consistent attendance and punctuality.
- Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
- Follows health, safety and sanitation guidelines for all products.
Summary of Experience
- Customer service experience in a retail or restaurant environment - 1 Year
Required Knowledge, Skills and Abilities
- Ability to direct the work of others
- Ability to learn quickly
- Effective oral communication skills
- Knowledge of the retail environment
- Strong interpersonal skills
- Ability to work as part of a team
- Ability to build relationships
Core Competencies
- Puts the customer first
- Works well with others
- Leads courageously
- Develops continuously
- Achieves results
Step Up Supervisor in Epworth employer: Starbucks Scunthorpe Kingsway DT
Starbucks is an exceptional employer that fosters a vibrant and inclusive work culture, where partners are encouraged to grow and develop their skills. With a strong emphasis on customer service and teamwork, employees benefit from comprehensive training and ongoing support, ensuring they can thrive in their roles. Located in a dynamic environment, Starbucks offers unique opportunities for career advancement while promoting a positive atmosphere that values integrity and collaboration.
Contact Details:
Starbucks Scunthorpe Kingsway DT Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Step Up Supervisor in Epworth
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time on Starbucks' website and social media. Understanding their values and mission will help you connect with the team and show that you're a great fit.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering legendary customer service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Show off your teamwork abilities! Think of times when you've worked well with others, especially in high-pressure situations. Highlighting your ability to lead and support your team will make you stand out as a candidate.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for joining the Starbucks family.
We think you need these skills to ace Step Up Supervisor in Epworth
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your love for customer service shine through! Share specific examples of how you've gone above and beyond to create a great experience for customers. We want to see that you truly understand what it means to put the customer first.
Highlight Your Teamwork Skills:Since this role is all about working with others, make sure to emphasise your ability to collaborate and support your team. Talk about times when you've helped colleagues or contributed to a positive team environment. We value those who can lead and lift others up!
Be Authentic and Honest:We appreciate authenticity, so don’t be afraid to show your true self in your application. Share your experiences honestly, including any challenges you've faced and how you overcame them. This will help us see your character and how you align with our guiding principles.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and get you into the process smoothly. Plus, it shows you're serious about joining our team!
How to prepare for a job interview at Starbucks Scunthorpe Kingsway DT
✨Know Your Starbucks Values
Before the interview, take some time to familiarise yourself with Starbucks' guiding principles and values. Be ready to discuss how your personal values align with theirs, especially around customer service and teamwork. This shows that you’re not just looking for a job, but that you genuinely care about the company culture.
✨Demonstrate Leadership Skills
As a Step Up Supervisor, you'll need to show that you can lead a team effectively. Prepare examples from your past experiences where you've successfully directed others or resolved conflicts. Highlight your ability to motivate and support your team, as this will be crucial in your role.
✨Practice Customer-Centric Scenarios
Think of specific situations where you went above and beyond for a customer. During the interview, share these stories to illustrate your commitment to delivering legendary customer service. This will help the interviewer see how you embody the 'customer comes first' attitude that Starbucks values.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about team dynamics, training processes, or how success is measured in the role. This not only shows your interest in the position but also helps you gauge if the environment is the right fit for you.
