At a Glance
- Tasks: Assist the store manager in executing operations and leading the team during shifts.
- Company: Join Starbucks, a brand known for its commitment to customer experience and team culture.
- Benefits: Enjoy flexible hours, employee discounts, and opportunities for growth.
- Other info: Great opportunity for high school and college students looking to gain leadership experience.
- Why this job: Be part of a dynamic team that values your input and fosters personal development.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 20790 - 25410 £ per year.
Job Summary and Mission
This job contributes to Starbucks success by assisting the store manager in executing store operations during scheduled shifts.
This job deploys partners and delegates tasks so that partners can create and maintain the Starbucks Experience for our customers.
The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.
- Summary of Key Responsibilities
- Responsibilities and essential job functions include but are not limited to the following:
- Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
- Anticipates customer and store needs by constantly evaluating environment and customers for cues.
Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
- Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
Provides feedback to store manager on partner performance during shift.
- Contributes to positive team environment by recognising alarms or changes in partner morale and performance and communicating them to the store manager .
- Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
- Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs
- Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.
- Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned.
- Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
- Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
- Follows up with barista during the shift to ensure the delivery of legendary customer service for all customers.
- Maintains regular and consistent attendance and punctuality.
- Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
Follows health, safety and sanitation guidelines for all products.
- Summary of Experience
- Customer service experience in a retail or restaurant environment - 1 Year
- Required Knowledge, Skills and Abilities
- Ability to direct the work of others
- Ability to learn quickly
- Effective oral communication skills
- Knowledge of the retail environment
- Strong interpersonal skills
- Ability to work as part of a team
- Ability to build relationships
- Core Competencies
- Puts the customer first
Has a relentless focus on the customer. Understands what the customer wants and how to best deliver the experience.
Works well with others
Listens and communicates well with others within and outside of Starbucks. Creates a team environment that is positive and productive.
Leads courageously
Takes personal responsibility to do the right thing, and persists in times of challenge or uncertainty. Adapts quickly to change and makes timely, thoughtful decisions.
Develops continuously
Continuously seek opportunities to improve self and others. Leads with trust, honesty and commitment to hire, coach and develop partners to achieve their potential.
Achieves results
Understands what drives overall business success and is accountable to prioritise and deliver quality results.
Demonstrates knowledge of core products and processes to get results.
Anticipates obstacles and takes action to prevent or minimize their impact.
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Step Up Supervisor in Bracebridge employer: Starbucks Scunthorpe – High Street
Starbucks Scunthorpe – High Street is an exceptional employer that prioritises employee growth and development within a vibrant, inclusive work culture. As a Store Leader, you will not only have the opportunity to build and lead a high-performing team but also enjoy comprehensive benefits and a supportive environment that encourages personal and professional advancement in the dynamic retail sector.
Contact Details:
Starbucks Scunthorpe – High Street Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Step Up Supervisor in Bracebridge
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Starbucks Scunthorpe – High Street, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Starbucks Scunthorpe – High Street!
We think you need these skills to ace Step Up Supervisor in Bracebridge
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Starbucks Scunthorpe – High Street, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Starbucks Scunthorpe – High Street and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Starbucks Scunthorpe – High Street that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Starbucks Scunthorpe – High Street
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
