At a Glance
- Tasks: Assist the store manager in executing operations and leading the team during shifts.
- Company: Join Starbucks, a brand known for its culture and commitment to customer experience.
- Benefits: Flexible hours, employee discounts, and opportunities for growth within the company.
- Other info: Great opportunity for personal development and building leadership skills.
- Why this job: Be a part of a dynamic team and create memorable experiences for customers every day.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 22989 - 28097 £ per year.
Job Summary and Mission
This job contributes to Starbucks success by assisting the store manager in executing store operations during scheduled shifts.
This job deploys partners and delegates tasks so that partners can create and maintain the Starbucks Experience for our customers.
The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.
- Summary of Key Responsibilities
- Responsibilities and essential job functions include but are not limited to the following:
- Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
- Anticipates customer and store needs by constantly evaluating environment and customers for cues.
Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
- Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
Provides feedback to store manager on partner performance during shift.
- Contributes to positive team environment by recognising alarms or changes in partner morale and performance and communicating them to the store manager .
- Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
- Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs
- Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.
- Executes store operations during scheduled shifts. Organises opening and closing duties as assigned.
- Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
- Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
- Follows up with barista during the shift to ensure the delivery of legendary customer service for all customers.
- Maintains regular and consistent attendance and punctuality.
- Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
Follows health, safety and sanitation guidelines for all products.
- Summary of Experience
- Customer service experience in a retail or restaurant environment - 1 Year
- Required Knowledge, Skills and Abilities
- Ability to direct the work of others
- Ability to learn quickly
- Effective oral communication skills
- Knowledge of the retail environment
- Strong interpersonal skills
- Ability to work as part of a team
- Ability to build relationships
- Core Competencies
- Puts the customer first
Has a relentless focus on the customer. Understands what the customer wants and how to best deliver the experience.
Works well with others
Listens and communicates well with others within and outside of Starbucks. Creates a team environment that is positive and productive.
Leads courageously
Takes personal responsibility to do the right thing, and persists in times of challenge or uncertainty. Adapts quickly to change and makes timely, thoughtful decisions.
Develops continuously
Continuously seek opportunities to improve self and others. Leads with trust, honesty and commitment to hire, coach and develop partners to achieve their potential.
Achieves results
Understands what drives overall business success and is accountable to prioritise and deliver quality results.
Demonstrates knowledge of core products and processes to get results.
Anticipates obstacles and takes action to prevent or minimize their impact.
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Step Up Supervisor in Norwich employer: Starbucks Norwich-Longwater Business PK DT
K Beverage Ltd, as a Starbucks Franchise Partner, offers an exceptional work environment that prioritises employee growth and development. With a strong focus on teamwork and proactive service, employees enjoy a supportive culture that encourages clear communication and innovation. The role of Field IT Coordinator not only provides the opportunity to enhance your technical skills but also allows for meaningful contributions to the success of retail operations across the UK.
Contact Details:
Starbucks Norwich-Longwater Business PK DT Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Step Up Supervisor in Norwich
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Starbucks Norwich-Longwater Business PK DT. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Starbucks Norwich-Longwater Business PK DT before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Step Up Supervisor in Norwich
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Starbucks Norwich-Longwater Business PK DT:Your cover letter is your chance to shine! Tell us why you want to work at Starbucks Norwich-Longwater Business PK DT specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Starbucks Norwich-Longwater Business PK DT!
How to prepare for a job interview at Starbucks Norwich-Longwater Business PK DT
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
