At a Glance
- Tasks: Assist the store manager in running operations and leading the team during shifts.
- Company: Join the iconic Starbucks family and be part of a vibrant community.
- Benefits: Flexible hours, employee discounts, and opportunities for growth.
- Other info: Dynamic work environment with a focus on teamwork and personal development.
- Why this job: Make a difference by delivering legendary customer service and creating memorable experiences.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 24000 - 28000 € per year.
This job contributes to Starbucks success by assisting the store manager in executing store operations during scheduled shifts. This job deploys partners and delegates tasks so that partners can create and maintain the Starbucks Experience for our customers. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.
Summary of Key Responsibilities
- Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
- Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
- Anticipates customer and store needs by constantly evaluating environment and customers for cues.
- Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
- Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
- Provides feedback to store manager on partner performance during shift.
- Contributes to positive team environment by recognising alarms or changes in partner morale and performance and communicating them to the store manager.
- Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
- Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
- Discovers and responds to customer needs.
- Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.
- Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned.
- Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
- Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
- Follows up with barista during the shift to ensure the delivery of legendary customer service for all customers.
- Maintains regular and consistent attendance and punctuality.
- Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
- Follows health, safety and sanitation guidelines for all products.
Summary of Experience
- Customer service experience in a retail or restaurant environment - 1 Year.
Required Knowledge, Skills and Abilities
- Ability to direct the work of others.
- Ability to learn quickly.
- Effective oral communication skills.
- Knowledge of the retail environment.
- Strong interpersonal skills.
- Ability to work as part of a team.
- Ability to build relationships.
Core Competencies
- Puts the customer first.
- Works well with others.
- Leads courageously.
- Develops continuously.
- Achieves results.
Step Up Supervisor in Norfolk employer: Starbucks Norwich-Longwater Business PK DT
Starbucks is an exceptional employer that fosters a vibrant and inclusive work culture, where partners are encouraged to grow and develop their skills. With a strong emphasis on customer service and teamwork, employees benefit from comprehensive training and ongoing support, ensuring they can thrive in their roles. Located in a dynamic environment, Starbucks offers unique opportunities for career advancement while promoting a positive atmosphere that values integrity and collaboration.
Contact Detail:
Starbucks Norwich-Longwater Business PK DT Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Step Up Supervisor in Norfolk
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time on Starbucks' website and social media. Understanding their values and mission will help you connect with the team and show that you're a great fit.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering legendary customer service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Show off your teamwork abilities! This job requires working closely with others, so be prepared to discuss how you've successfully collaborated in previous roles. Highlight any leadership experiences too, as they’ll want to see you can guide a team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Starbucks family. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Step Up Supervisor in Norfolk
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and teamwork.
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of Step Up Supervisor. Mention specific examples from your past that demonstrate your ability to lead and support a team.
Showcase Your Skills:Don’t forget to emphasise your communication and interpersonal skills! These are key in creating a positive environment for both customers and your team, so share any relevant experiences that showcase these abilities.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Starbucks Norwich-Longwater Business PK DT
✨Know Your Starbucks Values
Before the interview, take some time to familiarise yourself with Starbucks' guiding principles and values. This will help you demonstrate how your personal values align with theirs, showing that you're not just a fit for the role but also for the company culture.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've delivered exceptional customer service. Think about times when you went above and beyond to meet customer needs, as this is crucial for the Step Up Supervisor role.
✨Demonstrate Leadership Potential
Be ready to discuss instances where you've successfully led a team or trained new members. Highlight your ability to motivate others and create a positive work environment, as these are key responsibilities of the position.
✨Practice Situational Responses
Anticipate questions about how you'd handle high-pressure situations or conflicts within the team. Practising your responses can help you stay calm and collected during the interview, reflecting the calm demeanour expected in the role.
