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- Tasks: Support IT operations across K Beverage stores and Head Office, ensuring all tech runs smoothly.
- Company: Join K Beverage Ltd, a dynamic Starbucks franchise partner with a focus on innovation.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for professional growth.
- Other info: Work in a fast-paced environment with great career advancement potential.
- Why this job: Be the tech hero who keeps our stores running and makes a real difference.
- Qualifications: Experience in IT support and a knack for problem-solving are essential.
The predicted salary is between 30000 - 40000 £ per year.
To support the day-to-day IT operations across the K Beverage Starbucks store estate and Head Office, ensuring all systems, equipment, and technology are fully operational to support business performance.
Key Responsibilities
- Provide first-line IT support to stores and Head Office teams.
- Manage IT helpdesk queries and ensure timely resolution of issues.
- Support EPOS, tills, payment systems, Wi-Fi, printers, and store technology.
- Coordinate hardware set-up for new stores, refurbishments, and replacements.
- Liaise with third-party IT providers, engineers, and suppliers.
- Maintain IT asset registers, user accounts, and equipment records.
- Support onboarding/offboarding for new starters and leavers with system access.
- Ensure stores are escalated quickly where IT issues impact trade.
- Assist with system upgrades, software rollouts, and technology projects.
- Promote IT security and data protection best practice across the business.
- New store IT order support.
- Making decisions to coordinate as per the business needs.
Skills & Experience
- Previous experience in an IT support or co-ordinator role.
- Good knowledge of Microsoft Office, Windows systems, and basic networks.
- Strong problem-solving and organisational skills.
- Excellent communication skills with non-technical users.
- Retail or hospitality systems experience desirable.
Personal Attributes
- Proactive and service focused.
- Calm under pressure.
- Strong attention to detail.
- Able to prioritise urgent issues.
- Professional and approachable manner.
Additional Requirements
- Travel to stores as required.
- Full UK driving licence preferred.
- Flexibility to support occasional out-of-hours system changes if needed.
IT Co-ordinator in Norfolk employer: Starbucks Norwich-Longwater Business PK DT
Contact Detail:
Starbucks Norwich-Longwater Business PK DT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Co-ordinator in Norfolk
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its IT systems. Show us you understand our tech needs and how you can support our stores and head office. Tailor your answers to highlight your problem-solving skills!
✨Tip Number 3
Practice your communication skills! As an IT Co-ordinator, you'll need to explain tech stuff to non-techies. Role-play with a friend or family member to get comfortable with simplifying complex ideas.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Co-ordinator in Norfolk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant IT experience and skills. We want to see how your background aligns with the role of IT Co-ordinator, so don’t be shy about showcasing your problem-solving abilities and any previous support roles you've had.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT and how you can contribute to our team at K Beverage. Keep it friendly and professional, and don’t forget to mention your experience with retail or hospitality systems if you have it.
Show Off Your Communication Skills: Since you'll be dealing with non-technical users, it's important to demonstrate your ability to communicate complex IT concepts in a simple way. In your application, give examples of how you've successfully helped others understand tech issues in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Starbucks Norwich-Longwater Business PK DT
✨Know Your Tech
Make sure you brush up on your knowledge of Microsoft Office, Windows systems, and basic networks. Be ready to discuss any relevant experience you have with retail or hospitality systems, as this will show that you understand the specific tech environment you'll be working in.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled IT issues in the past. Think about times when you provided first-line support or resolved helpdesk queries quickly. This will demonstrate your ability to stay calm under pressure and prioritise urgent issues.
✨Communicate Clearly
Since you'll be dealing with non-technical users, practice explaining complex IT concepts in simple terms. During the interview, focus on showcasing your excellent communication skills and your proactive, service-focused attitude.
✨Be Ready for Scenarios
Expect scenario-based questions where you might need to coordinate IT support for new stores or handle escalated issues. Think through how you would liaise with third-party providers and manage hardware setups, as this will highlight your organisational skills and attention to detail.