At a Glance
- Tasks: Assist the store manager in executing operations and leading the team during shifts.
- Company: Join Starbucks, a brand known for its culture and commitment to customer experience.
- Benefits: Flexible hours, employee discounts, and opportunities for growth within the company.
- Other info: Great opportunity for personal development and building leadership skills.
- Why this job: Be part of a dynamic team that delivers legendary customer service every day.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 24000 - 28000 € per year.
This job contributes to Starbucks success by assisting the store manager in executing store operations during scheduled shifts. This job deploys partners and delegates tasks so that partners can create and maintain the Starbucks Experience for our customers. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.
Summary of Key Responsibilities
- Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
- Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
- Anticipates customer and store needs by constantly evaluating environment and customers for cues.
- Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
- Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
- Provides feedback to store manager on partner performance during shift.
- Contributes to positive team environment by recognising alarms or changes in partner morale and performance and communicating them to the store manager.
- Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
- Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
- Discovers and responds to customer needs.
- Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.
- Executes store operations during scheduled shifts.
- Organizes opening and closing duties as assigned.
- Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
- Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
- Follows up with barista during the shift to ensure the delivery of legendary customer service for all customers.
- Maintains regular and consistent attendance and punctuality.
- Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
- Follows health, safety and sanitation guidelines for all products.
Summary of Experience
- Customer service experience in a retail or restaurant environment - 1 Year Required
Knowledge, Skills and Abilities
- Ability to direct the work of others
- Ability to learn quickly
- Effective oral communication skills
- Knowledge of the retail environment
- Strong interpersonal skills
- Ability to work as part of a team
- Ability to build relationships
Core Competencies
- Puts the customer first
- Works well with others
- Leads courageously
- Adapts quickly to change
- Develops continuously
- Achieves results
Step Up Supervisor in Costessey employer: Starbucks Norwich-Longwater Business PK DT
Starbucks is an exceptional employer that fosters a vibrant and inclusive work culture, where partners are encouraged to grow and develop their skills. With a strong emphasis on customer service and teamwork, employees benefit from comprehensive training and support, ensuring they can deliver the legendary Starbucks Experience. Located in a dynamic environment, this role offers unique opportunities for personal and professional growth while being part of a company that values integrity and community.
Contact Detail:
Starbucks Norwich-Longwater Business PK DT Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Step Up Supervisor in Costessey
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time on Starbucks' website and social media. Understanding their values and mission will help you connect with the team and show that you're a great fit.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering legendary customer service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Show off your teamwork abilities! Starbucks values collaboration, so be prepared to discuss how you've worked effectively in a team before. Highlight any leadership roles or moments where you helped boost team morale.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for joining the Starbucks family.
We think you need these skills to ace Step Up Supervisor in Costessey
Some tips for your application 🫡
Show Your Passion for Customer Service:When you're writing your application, let your love for customer service shine through! Share specific examples of how you've gone above and beyond for customers in the past. We want to see that you truly understand what it means to create a great experience.
Highlight Teamwork Skills:Since this role is all about working with others, make sure to emphasise your teamwork skills. Talk about times when you've collaborated with colleagues to achieve a common goal. We value a positive team environment, so show us how you contribute to that!
Be Authentic and Honest:We appreciate authenticity, so be yourself in your application! Share your genuine experiences and thoughts. If you have any unique skills or perspectives, don’t hesitate to mention them. Honesty goes a long way in helping us get to know you better.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position right there!
How to prepare for a job interview at Starbucks Norwich-Longwater Business PK DT
✨Know Your Starbucks
Before the interview, make sure you’re familiar with Starbucks' mission and values. Understand what the 'Third Place' concept means and how it shapes customer experience. This will show your genuine interest in the company and help you align your answers with their culture.
✨Showcase Your Leadership Skills
As a Step Up Supervisor, you'll need to demonstrate your ability to lead a team. Prepare examples from your past experiences where you've successfully directed others, resolved conflicts, or provided coaching. Highlight how you can create a positive team environment and motivate your colleagues.
✨Customer First Attitude
Be ready to discuss how you prioritise customer service. Think of specific instances where you went above and beyond for a customer or how you handled difficult situations. This will illustrate your commitment to delivering legendary customer service, which is crucial for this role.
✨Practice Calmness Under Pressure
Starbucks can get busy, so it's important to convey that you can maintain composure during high-pressure situations. Share examples of how you've managed stress in previous roles and how you kept your team focused and motivated during peak times.
