At a Glance
- Tasks: Support IT operations across K Beverage stores and Head Office, ensuring all tech runs smoothly.
- Company: Join K Beverage Ltd, a dynamic Starbucks franchise partner with a focus on innovation.
- Benefits: Enjoy a competitive salary, flexible working, and opportunities for professional growth.
- Other info: Fast-paced environment with travel opportunities and room for career advancement.
- Why this job: Be the tech hero who keeps our stores running and makes a real difference.
- Qualifications: Experience in IT support, strong problem-solving skills, and a knack for communication.
The predicted salary is between 30000 - 40000 £ per year.
Reporting To: Operations Manager
Location: K Beverage Head Office / Field Based
Business: K Beverage Ltd - Starbucks Franchise Partner
Role Purpose
To support the day-to-day IT operations across the K Beverage Starbucks store estate and Head Office, ensuring all systems, equipment, and technology are fully operational to support business performance.
Key Responsibilities
- Provide first-line IT support to stores and Head Office teams.
- Manage IT helpdesk queries and ensure timely resolution of issues.
- Support EPOS, tills, payment systems, Wi-Fi, printers, and store technology.
- Coordinate hardware set-up for new stores, refurbishments, and replacements.
- Liaise with third-party IT providers, engineers, and suppliers.
- Maintain IT asset registers, user accounts, and equipment records.
- Support onboarding/offboarding for new starters and leavers with system access.
- Ensure stores are escalated quickly where IT issues impact trade.
- Assist with system upgrades, software rollouts, and technology projects.
- Promote IT security and data protection best practice across the business.
- New store IT order Support.
- Making Decisions to co-ordinate as per the business needs.
Skills & Experience
- Previous experience in an IT support or co-ordinator role.
- Good knowledge of Microsoft Office, Windows systems, and basic networks.
- Strong problem-solving and organisational skills.
- Excellent communication skills with non-technical users.
- Retail or hospitality systems experience desirable.
Personal Attributes
- Proactive and service focused.
- Calm under pressure.
- Strong attention to detail.
- Able to prioritise urgent issues.
- Professional and approachable manner.
Additional Requirements
- Travel to stores as required.
- Full UK driving licence preferred.
- Flexibility to support occasional out-of-hours system changes if needed.
Compensation: Competitive salary
IT Co-ordinator in Costessey employer: Starbucks Norwich-Longwater Business PK DT
K Beverage Ltd, a proud Starbucks franchise partner, offers an exceptional work environment where IT Co-ordinators can thrive. With a strong focus on employee growth and development, we provide comprehensive training and support, ensuring that our team members are equipped to excel in their roles. Our collaborative culture promotes innovation and teamwork, while the dynamic nature of our retail and hospitality operations allows for meaningful contributions that directly impact business success.
Contact Details:
Starbucks Norwich-Longwater Business PK DT Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Co-ordinator in Costessey
✨Tip Number 1
Network like a pro! Reach out to folks in the IT industry, especially those working in retail or hospitality. Attend local meetups or online webinars to make connections that could lead to job opportunities.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and achievements. This gives potential employers a taste of what you can bring to the table, especially in supporting systems and technology.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle specific issues with EPOS systems or Wi-Fi problems. Being ready to demonstrate your problem-solving skills will impress hiring managers.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are proactive and engaged. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace IT Co-ordinator in Costessey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant IT experience and skills. We want to see how your background fits with the IT Co-ordinator role, so don’t be shy about showcasing your problem-solving abilities and any retail or hospitality systems knowledge you have!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team at K Beverage. Keep it friendly and professional, just like we are!
Show Off Your Communication Skills:Since you'll be working with non-technical users, it's important to demonstrate your ability to communicate complex IT concepts in a simple way. We love candidates who can bridge the gap between tech and everyday users!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Starbucks Norwich-Longwater Business PK DT
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Office, Windows systems, and basic networking. Be ready to discuss how you've tackled IT issues in the past, especially in a retail or hospitality setting. This will show that you’re not just familiar with the tech but can also apply it effectively.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've resolved IT issues quickly and efficiently. Think about times when you had to prioritise urgent problems and how you managed to keep calm under pressure. This will demonstrate your proactive approach and ability to handle challenges.
✨Communicate Like a Pro
Since you'll be dealing with non-technical users, practice explaining complex IT concepts in simple terms. You might even want to role-play with a friend to get comfortable. Good communication is key, so make sure you can convey your ideas clearly and confidently.
✨Be Ready to Discuss IT Security
Familiarise yourself with best practices in IT security and data protection. Be prepared to talk about how you would promote these practices within the business. Showing that you understand the importance of security will set you apart as a candidate who takes their responsibilities seriously.
