At a Glance
- Tasks: Support the Store Manager in leading operations and creating an exceptional customer experience.
- Company: Join Starbucks, a values-driven workplace with a focus on community and inclusion.
- Benefits: Enjoy competitive pay, bonuses, partner discounts, and career development opportunities.
- Other info: Flexible schedule and opportunities for advancement, including the Store Manager track.
- Why this job: Be a key leader in a fast-paced environment and make a real impact on customer satisfaction.
- Qualifications: Retail or food/beverage leadership experience required; strong communication and problem-solving skills needed.
The predicted salary is between 30000 - 40000 € per year.
The Assistant Store Manager supports the Store Manager in leading store operations, developing the team, and creating an exceptional customer experience. This role helps drive store performance, ensures operational excellence, and fosters a positive, engaging environment for both customers and partners. The Assistant Store Manager acts as a key leader, motivating the team and maintaining Starbucks’ high standards during all shifts.
Key Responsibilities
- Leadership & Team Development: Support the Store Manager in hiring, training, and developing partners to deliver top-tier customer service. Provide ongoing coaching, feedback, and performance management to shift supervisors and baristas. Foster a collaborative, inclusive, and motivating store culture that reflects Starbucks’ mission and values. Lead by example in personal conduct, work ethic, and customer engagement.
- Customer Experience: Ensure customers receive friendly, consistent, and high-quality service. Address customer concerns promptly and professionally. Maintain a welcoming, clean, and comfortable café environment. Educate partners on beverage quality, product knowledge, and brand standards.
- Operational Excellence: Support all daily store operations, including opening and closing procedures. Ensure adherence to Starbucks’ operational policies and processes. Oversee cash handling: register accuracy, deposits, and financial controls. Monitor inventory and assist with ordering, stocking, and waste management. Ensure compliance with health, safety, and sanitation standards.
- Business & Sales Performance: Support the Store Manager in meeting or exceeding store sales, labour, and operational goals. Help track store performance metrics and identify opportunities to improve efficiency and service. Lead the team in executing promotions, new product rollouts, and seasonal initiatives.
- Problem-Solving & Decision-Making: Address operational challenges quickly and effectively. Support shift supervisors with real-time decision-making during peak periods. Maintain a calm, solutions-focused approach in fast-paced or high-pressure situations.
Qualifications
- Prior experience in retail or food/beverage leadership required; Starbucks experience is a plus.
- Strong leadership skills with the ability to motivate and coach a diverse team.
- Excellent communication, organisational, and problem-solving abilities.
- Proven ability to manage multiple priorities in a fast-paced environment.
- Proficiency in basic math and cash-handling procedures.
- Flexible schedule, including the ability to work mornings, evenings, weekends, and holidays.
Physical Requirements
- Ability to stand for extended periods and move throughout the store.
- Capability to lift up to 40 pounds.
- Comfortable working in a fast-paced, customer-facing environment.
Why Join Starbucks?
- Opportunities for career development and advancement (including Store Manager track).
- Competitive compensation, bonuses, and partner benefits (based on eligibility).
- Partner discounts, coffee perks, and a supportive company culture.
- A values-driven workplace committed to diversity, inclusion, and community impact.
Assistant Manager in Costessey employer: Starbucks Norwich-Longwater Business PK DT
Starbucks is an exceptional employer that prioritises the growth and development of its partners, offering clear pathways for career advancement, including a track to Store Manager. With a strong commitment to fostering a collaborative and inclusive work culture, employees enjoy competitive compensation, partner benefits, and unique perks such as coffee discounts. Located in a vibrant community, Starbucks provides a dynamic environment where team members can thrive while delivering outstanding customer experiences.
Contact Detail:
Starbucks Norwich-Longwater Business PK DT Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager in Costessey
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time in the store or check out their social media. This will help you understand what they value and how you can fit in. Plus, it gives you great talking points during your chat!
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your past experiences align with the role of Assistant Manager. We want you to feel confident and ready to shine!
✨Tip Number 3
Show off your leadership skills! Be prepared to share examples of how you've motivated a team or handled a tough situation. This is your chance to demonstrate that you can lead by example, just like the job requires.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're genuinely interested and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Assistant Manager in Costessey
Some tips for your application 🫡
Show Your Passion for Customer Service:When you're writing your application, let your love for customer service shine through! Share specific examples of how you've gone above and beyond to create a great experience for customers. We want to see that you understand the importance of making every visit special.
Highlight Your Leadership Skills:As an Assistant Store Manager, you'll be leading a team, so make sure to showcase your leadership experience. Talk about times when you've motivated others or helped develop their skills. We’re looking for someone who can inspire and support their team!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role. Remember, less is often more!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position right there!
How to prepare for a job interview at Starbucks Norwich-Longwater Business PK DT
✨Know Your Starbucks
Familiarise yourself with Starbucks' mission, values, and products. Understanding the brand will help you connect your answers to their culture during the interview. Be ready to discuss how you can contribute to creating that exceptional customer experience they value.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight your ability to motivate others and foster a positive environment, as this is crucial for the Assistant Manager role.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've faced challenges in a fast-paced environment. Be ready to share how you approached these situations and what solutions you implemented. This will show your potential employer that you can handle the pressures of the job.
✨Ask Insightful Questions
Prepare thoughtful questions about the store's operations, team dynamics, or future goals. This not only shows your interest in the role but also gives you a chance to assess if the company aligns with your values and career aspirations.
