At a Glance
- Tasks: Assist the store manager in executing operations and leading the team during shifts.
- Company: Join Starbucks, a brand known for its culture and commitment to customer experience.
- Benefits: Flexible hours, employee discounts, and opportunities for growth within a global company.
- Other info: Dynamic work environment with a focus on teamwork and personal development.
- Why this job: Be part of a team that creates memorable experiences for customers every day.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 24000 - 28000 £ per year.
This job contributes to Starbucks success by assisting the store manager in executing store operations during scheduled shifts. This job deploys partners and delegates tasks so that partners can create and maintain the Starbucks Experience for our customers. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.
Summary of Key Responsibilities
- Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
- Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
- Anticipates customer and store needs by constantly evaluating environment and customers for cues.
- Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
- Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
- Provides feedback to store manager on partner performance during shift.
- Contributes to positive team environment by recognising alarms or changes in partner morale and performance and communicating them to the store manager.
- Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
- Delivers legendary customer service to all customers by acting with a customer‑first attitude and connecting with the customer.
- Discovers and responds to customer needs.
- Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.
- Executes store operations during scheduled shifts.
- Organises opening and closing duties as assigned.
- Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
- Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
- Follows up with barista during the shift to ensure the delivery of legendary customer service for all customers.
- Maintains regular and consistent attendance and punctuality.
- Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
- Follows health, safety and sanitation guidelines for all products.
Summary of Experience
Customer service experience in a retail or restaurant environment - 1 Year Required
Knowledge, Skills and Abilities
- Ability to direct the work of others
- Ability to learn quickly
- Effective oral communication skills
- Knowledge of the retail environment
- Strong interpersonal skills
- Ability to work as part of a team
- Ability to build relationships
Core Competencies
- Puts the customer first
- Works well with others
- Leads courageously
- Adapts quickly to change
- Develops continuously
- Achieves results
Step Up Supervisor in Norwich employer: Starbucks Norwich – Haymarket
Starbucks is an exceptional employer that fosters a vibrant and inclusive work culture, where partners are encouraged to grow and develop their skills in a supportive environment. With a strong emphasis on customer service and teamwork, employees benefit from comprehensive training and opportunities for advancement, all while contributing to the creation of the unique Starbucks Experience. Located in a bustling community, working at Starbucks not only offers competitive benefits but also the chance to be part of a globally recognised brand committed to making a positive impact.
Contact Details:
Starbucks Norwich – Haymarket Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Step Up Supervisor in Norwich
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time on Starbucks' website and social media. Understanding their values and mission will help you connect with the team and show that you're a great fit.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering legendary customer service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Show off your teamwork abilities! Starbucks values collaboration, so be prepared to discuss how you've worked effectively in a team before. Highlight any leadership roles or moments where you helped boost team morale.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to get to know you better right from the start. Plus, it’s super easy!
We think you need these skills to ace Step Up Supervisor in Norwich
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your love for customer service shine through! Share specific examples of how you've gone above and beyond to create a great experience for customers. We want to see that you truly understand what it means to put the customer first.
Highlight Teamwork Skills:Since this role is all about working with others, make sure to emphasise your teamwork skills in your application. Talk about times when you've collaborated with colleagues to achieve a common goal or how you've supported your team during busy shifts. We value those who can create a positive team environment!
Be Authentic and Honest:We appreciate authenticity, so don’t be afraid to show your true self in your application. Be honest about your experiences and what you can bring to the table. This helps us get to know you better and see if you're a good fit for our culture at Starbucks.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application. Plus, it shows you're serious about joining our team!
How to prepare for a job interview at Starbucks Norwich – Haymarket
✨Know Your Starbucks Values
Before the interview, take some time to familiarise yourself with Starbucks' guiding principles and values. Be ready to discuss how your personal values align with theirs, and think of examples from your past experiences that demonstrate your commitment to integrity and customer service.
✨Showcase Your Teamwork Skills
As a Step Up Supervisor, you'll need to lead and motivate a team. Prepare specific examples of how you've successfully worked in a team environment, resolved conflicts, or supported colleagues in previous roles. Highlight your ability to create a positive atmosphere and build relationships.
✨Anticipate Customer Needs
During the interview, be prepared to discuss how you would handle busy periods or unusual events in the store. Think about how you can anticipate customer needs and maintain a calm demeanour under pressure. Share any relevant experiences where you successfully managed high-volume situations.
✨Practice Effective Communication
Strong communication skills are key for this role. Practice articulating your thoughts clearly and confidently. You might even want to role-play common scenarios you could face as a supervisor, such as providing feedback to team members or addressing customer concerns, to demonstrate your effective oral communication skills.
