At a Glance
- Tasks: Assist the store manager in running operations and leading the team during shifts.
- Company: Join Starbucks, a brand known for its culture and commitment to customer experience.
- Benefits: Flexible hours, employee discounts, and opportunities for growth within the company.
- Other info: Great opportunity for high school and college students looking to gain leadership experience.
- Why this job: Be part of a dynamic team that values your input and fosters personal development.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 22000 - 26000 £ per year.
This job contributes to Starbucks success by assisting the store manager in executing store operations during scheduled shifts. This job deploys partners and delegates tasks so that partners can create and maintain the Starbucks Experience for our customers. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.
Summary of Key Responsibilities
- Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
- Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
- Anticipates customer and store needs by constantly evaluating environment and customers for cues.
- Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
- Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
- Provides feedback to store manager on partner performance during shift.
- Contributes to positive team environment by recognising alarms or changes in partner morale and performance and communicating them to the store manager.
- Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
- Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
- Discovers and responds to customer needs.
- Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.
- Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned.
- Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
- Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
- Follows up with barista during the shift to ensure the delivery of legendary customer service for all customers.
- Maintains regular and consistent attendance and punctuality.
- Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
- Follows health, safety and sanitation guidelines for all products.
Summary of Experience
- Customer service experience in a retail or restaurant environment - 1 Year.
Required Knowledge, Skills and Abilities
- Ability to direct the work of others.
- Ability to learn quickly.
- Effective oral communication skills.
- Knowledge of the retail environment.
- Strong interpersonal skills.
- Ability to work as part of a team.
- Ability to build relationships.
Core Competencies
- Puts the customer first.
- Works well with others.
- Leads courageously.
- Develops continuously.
- Achieves results.
Step Up Supervisor in Suffolk employer: Starbucks Newmarket
Starbucks is an exceptional employer that fosters a vibrant and inclusive work culture, where partners are encouraged to grow and develop their skills. With a strong emphasis on customer service and teamwork, employees benefit from comprehensive training and ongoing support, ensuring they can thrive in their roles. Located in a dynamic environment, Starbucks offers unique opportunities for career advancement while promoting a positive atmosphere that values integrity and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Step Up Supervisor in Suffolk
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time on Starbucks' website and social media. Understanding their values and mission will help you connect with the team and show that you're a great fit.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering legendary service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your chat.
✨Tip Number 3
Show off your teamwork abilities! Think about times when you've worked well with others or helped boost team morale. This will demonstrate that you can contribute positively to the shift team at Starbucks.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It shows you're genuinely interested in the role and helps keep you top of mind.
We think you need these skills to ace Step Up Supervisor in Suffolk
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and teamwork.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Step Up Supervisor. Mention specific examples that demonstrate your ability to lead and support a team.
Showcase Your Customer Focus:Since this role is all about delivering legendary customer service, share any relevant experiences where you’ve gone above and beyond for customers. We love hearing about those moments!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us at Starbucks.
How to prepare for a job interview at Starbucks Newmarket
✨Know Your Starbucks Values
Before the interview, take some time to familiarise yourself with Starbucks' guiding principles and values. Be ready to discuss how your personal values align with theirs, and think of examples from your past experiences that demonstrate your commitment to integrity, honesty, and customer service.
✨Showcase Your Teamwork Skills
As a Step Up Supervisor, you'll need to work well with others. Prepare to share specific instances where you've successfully collaborated with a team or led a group. Highlight your ability to motivate and support your colleagues, as this will show that you can contribute to a positive team environment.
✨Demonstrate Customer-Centric Thinking
Starbucks places a strong emphasis on customer experience. Think about times when you've gone above and beyond for a customer or identified their needs before they even voiced them. Be ready to discuss how you would create that 'Third Place' environment during your shifts.
✨Prepare for Situational Questions
Expect questions that assess how you handle high-pressure situations or unexpected challenges. Practice responses that showcase your calm demeanour and problem-solving skills. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
