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- Tasks: Assist the store manager in executing operations and leading the team during shifts.
- Company: Join Starbucks, a brand known for its commitment to customer experience and team culture.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal growth.
- Why this job: Be part of a dynamic team that delivers legendary service and creates memorable experiences.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Great opportunity for career advancement in a supportive environment.
The predicted salary is between 25000 - 32000 £ per year.
This job contributes to Starbucks success by assisting the store manager in executing store operations during scheduled shifts. This job deploys partners and delegates tasks so that partners can create and maintain the Starbucks Experience for our customers. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.
Summary of Key Responsibilities
- Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
- Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
- Anticipates customer and store needs by constantly evaluating environment and customers for cues.
- Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
- Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
- Provides feedback to store manager on partner performance during shift.
- Contributes to positive team environment by recognising alarms or changes in partner morale and performance and communicating them to the store manager.
- Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
- Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
- Discovers and responds to customer needs.
- Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.
- Executes store operations during scheduled shifts.
- Organizes opening and closing duties as assigned.
- Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
- Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
- Follows up with barista during the shift to ensure the delivery of legendary customer service for all customers.
- Maintains regular and consistent attendance and punctuality.
- Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
- Follows health, safety and sanitation guidelines for all products.
Summary of Experience
- Customer service experience in a retail or restaurant environment - 1 Year Required
Knowledge, Skills and Abilities
- Ability to direct the work of others
- Ability to learn quickly
- Effective oral communication skills
- Knowledge of the retail environment
- Strong interpersonal skills
- Ability to work as part of a team
- Ability to build relationships
Core Competencies
- Puts the customer first
- Works well with others
- Leads courageously
- Adapts quickly to change
- Develops continuously
- Achieves results
Compensation: Competitive salary
Step Up Supervisor in Newark on Trent employer: Starbucks Newark DT
Contact Detail:
Starbucks Newark DT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Step Up Supervisor in Newark on Trent
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time on Starbucks' website and social media. Understanding their values and mission will help you connect with the team and show that you're a great fit.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering legendary customer service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Show off your teamwork abilities! Starbucks values collaboration, so be prepared to discuss how you've worked effectively in a team before. Highlight any leadership roles or moments where you helped boost team morale.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for joining the Starbucks family.
We think you need these skills to ace Step Up Supervisor in Newark on Trent
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your love for customer service shine through! Share specific examples of how you've gone above and beyond to create a great experience for customers in previous roles. We want to see that you truly understand what it means to put the customer first.
Highlight Your Teamwork Skills: As a Step Up Supervisor, you'll be leading a team, so make sure to emphasise your ability to work well with others. Talk about times when you've collaborated effectively with colleagues or helped to boost team morale. We value those who can create a positive team environment!
Be Authentic and Honest: We appreciate integrity and honesty at StudySmarter, so be yourself in your application. Share your genuine experiences and thoughts about why you want to join Starbucks. Authenticity goes a long way in making a connection with us!
Apply Through Our Website: Don't forget to submit your application through our website! It's the best way for us to receive your details and ensures you're considered for the role. Plus, it shows you're serious about joining our team!
How to prepare for a job interview at Starbucks Newark DT
✨Know Your Starbucks
Before the interview, dive deep into Starbucks' mission and values. Understand what the 'Third Place' means and how it shapes customer experience. This knowledge will help you align your answers with their culture and show that you're genuinely interested in being part of the team.
✨Showcase Your Leadership Skills
As a Step Up Supervisor, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully directed others or resolved conflicts. Highlight your coaching style and how you foster a positive environment.
✨Customer First Mindset
Starbucks places a strong emphasis on customer service. Be ready to discuss how you've gone above and beyond for customers in previous roles. Think of specific instances where you anticipated customer needs or turned a negative experience into a positive one.
✨Practice Calm Under Pressure
The role involves maintaining composure during busy shifts. Prepare to answer situational questions about how you handle stress and high-volume periods. Share strategies you use to keep yourself and your team focused and effective when things get hectic.