At a Glance
- Tasks: Assist the store manager in executing operations and leading the team during shifts.
- Company: Join Starbucks, a brand known for its culture and commitment to customer experience.
- Benefits: Enjoy competitive salary, flexible hours, and opportunities for personal growth.
- Other info: Great opportunity for career advancement in a supportive environment.
- Why this job: Be part of a dynamic team that delivers legendary customer service every day.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 24000 - 36000 € per year.
This job contributes to Starbucks success by assisting the store manager in executing store operations during scheduled shifts. This job deploys partners and delegates tasks so that partners can create and maintain the Starbucks Experience for our customers. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.
Summary of Key Responsibilities
- Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
- Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
- Anticipates customer and store needs by constantly evaluating environment and customers for cues.
- Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
- Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
- Provides feedback to store manager on partner performance during shift.
- Contributes to positive team environment by recognising alarms or changes in partner morale and performance and communicating them to the store manager.
- Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
- Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
- Discovers and responds to customer needs.
- Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.
- Executes store operations during scheduled shifts.
- Organizes opening and closing duties as assigned.
- Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
- Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
- Follows up with barista during the shift to ensure the delivery of legendary customer service for all customers.
- Maintains regular and consistent attendance and punctuality.
- Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
- Follows health, safety and sanitation guidelines for all products.
Summary of Experience
- Customer service experience in a retail or restaurant environment - 1 Year Required
Knowledge, Skills and Abilities
- Ability to direct the work of others
- Ability to learn quickly
- Effective oral communication skills
- Knowledge of the retail environment
- Strong interpersonal skills
- Ability to work as part of a team
- Ability to build relationships
Core Competencies
- Puts the customer first
- Works well with others
- Leads courageously
- Adapts quickly to change
- Develops continuously
- Achieves results
Compensation: Competitive salary
Step Up Supervisor in Spalding employer: Starbucks Long Sutton - Wisbech Road DT
Starbucks is an exceptional employer that fosters a vibrant and inclusive work culture, where partners are encouraged to grow and develop their skills. With a strong emphasis on customer service and teamwork, employees benefit from comprehensive training and support, ensuring they can deliver the legendary Starbucks Experience. Located in a dynamic environment, this role offers competitive compensation and the opportunity to be part of a company that values integrity, respect, and personal growth.
Contact Detail:
Starbucks Long Sutton - Wisbech Road DT Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Step Up Supervisor in Spalding
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time in a Starbucks store. Observe how the team interacts and how they deliver that legendary customer service. This will help you understand what they're looking for and give you some great talking points.
✨Tip Number 2
Practice your communication skills! As a Step Up Supervisor, you'll need to lead and motivate your team. Try role-playing with a friend or family member to get comfortable with giving feedback and coaching others. The more you practice, the more confident you'll feel!
✨Tip Number 3
Show your passion for coffee and customer service! When you apply through our website, make sure to highlight any relevant experience and share why you love being part of the Starbucks community. Your enthusiasm can really set you apart from other candidates.
✨Tip Number 4
Be ready to demonstrate your leadership skills! During the interview, be prepared to discuss situations where you've successfully led a team or resolved conflicts. Use specific examples to show how you embody the values of Starbucks and can create a positive team environment.
We think you need these skills to ace Step Up Supervisor in Spalding
Some tips for your application 🫡
Be Authentic:When you're writing your application, let your true self shine through. We want to see your personality and how you connect with the Starbucks values. Don’t just list your skills; share stories that show how you embody those guiding principles.
Tailor Your Application:Make sure to customise your application for the Step Up Supervisor role. Highlight your customer service experience and any leadership roles you've had. We love seeing how your background aligns with what we do at Starbucks!
Showcase Team Spirit:Since this role is all about teamwork, emphasise your ability to work well with others. Share examples of how you've contributed to a positive team environment in the past. We’re looking for someone who can uplift their colleagues and create a great atmosphere!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process. Plus, it shows you’re serious about joining the Starbucks family!
How to prepare for a job interview at Starbucks Long Sutton - Wisbech Road DT
✨Know Your Starbucks Values
Before the interview, take some time to familiarise yourself with Starbucks' guiding principles and values. This will help you demonstrate how your personal values align with theirs, showing that you're not just a fit for the role but also for the company culture.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've delivered exceptional customer service. Think about times when you went above and beyond to meet customer needs, as this is crucial for the Step Up Supervisor role.
✨Demonstrate Leadership Potential
Be ready to discuss instances where you've successfully led a team or trained new staff. Highlight your ability to motivate others and create a positive work environment, as these are key responsibilities of the position.
✨Practice Calmness Under Pressure
Since the role involves maintaining a calm demeanour during busy periods, think of scenarios where you've handled stress effectively. Share these stories to illustrate your ability to keep operations running smoothly, even in challenging situations.
