At a Glance
- Tasks: Lead a team of baristas and ensure exceptional customer service in a vibrant café environment.
- Company: Join the iconic Starbucks family known for its inclusive and supportive culture.
- Benefits: Enjoy competitive pay, tips, coffee perks, and comprehensive benefits.
- Other info: Flexible hours and opportunities for personal and professional development await you.
- Why this job: Be a part of a dynamic team and grow your career in a fast-paced environment.
- Qualifications: Retail or customer service experience preferred; strong leadership and communication skills required.
The predicted salary is between 29250 - 35750 £ per year.
Position Summary
The Shift Supervisor supports store operations and partners closely with the Store Manager and Assistant Manager to create a positive, customer-focused environment.
This role helps direct the daily work of baristas, ensures high-quality customer service, upholds Starbucks standards, and contributes to a welcoming and efficient store atmosphere.
Shift Supervisors lead by example, foster teamwork, and help maintain smooth operations during their assigned shifts.
Key Responsibilities
- Customer Service & Store Experience
- Deliver exceptional customer service by engaging customers, answering questions, and resolving concerns in a friendly, timely manner.
- Maintain a clean, organized, and inviting café environment.
- Model Starbucks’ mission and values to create a welcoming atmosphere for both customers and partners.
- Operations & Shift Management
- Open and/or close the store following Starbucks’ operational standards and procedures.
- Lead and support partners during assigned shifts, ensuring tasks are completed efficiently and correctly.
- Manage cash handling processes, including till counts, safe deposits, and register accuracy.
- Ensure beverage and food quality by monitoring preparation practices and adherence to Starbucks recipes and standards.
- Maintain inventory levels by restocking products, tracking supplies, and assisting with ordering as needed.
- Team Leadership & Development
- Provide real-time coaching and feedback to baristas to support their performance and growth.
- Foster a positive team culture built on respect, collaboration, and communication.
- Lead shift briefings to communicate daily goals, priorities, promotions, and any operational updates.
- Safety & Compliance
- Uphold all safety and sanitation guidelines to ensure a clean and safe environment.
- Ensure compliance with Starbucks policies, local health regulations, and company operating procedures.
- Address and document any incidents, accidents, or operational concerns.
Qualifications
- Previous retail, customer service, or food service experience required; Starbucks experience preferred.
- Strong leadership skills with the ability to motivate and guide a team.
- Excellent communication and problem-solving abilities.
- Ability to multi-task and remain calm in fast-paced, high-pressure environments.
- Basic math and cash-handling skills.
- Flexible availability, including mornings, evenings, weekends, and holidays.
Physical Requirements
- Ability to stand for extended periods and move around the store throughout a shift.
- Capability to lift up to 40 pounds.
- Comfort working in a fast-paced environment with frequent customer interaction.
Why Join Starbucks?
- Opportunities for growth and career development.
- Competitive pay and tips.
- Coffee perks, partner discounts, and comprehensive benefits (based on eligibility).
- A people-first culture that values diversity, inclusion, and community involvement.
Shift Supervisor employer: Starbucks Lincoln A46 Fosse Lane DT
Starbucks Lincoln A46 Fosse Lane DT is an attractive employer due to its commitment to employee development and a collaborative work environment. The company provides comprehensive training and opportunities for career advancement, fostering a culture of teamwork and customer service excellence.
Contact Details:
Starbucks Lincoln A46 Fosse Lane DT Recruitment Team
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