At a Glance
- Tasks: Assist the store manager in executing operations and leading the team during shifts.
- Company: Join Starbucks, a brand known for its culture and commitment to customer experience.
- Benefits: Enjoy competitive salary, flexible hours, and opportunities for personal growth.
- Other info: Great opportunity for career advancement in a supportive environment.
- Why this job: Be part of a dynamic team that delivers legendary customer service every day.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 25000 - 32000 £ per year.
This job contributes to Starbucks success by assisting the store manager in executing store operations during scheduled shifts. This job deploys partners and delegates tasks so that partners can create and maintain the Starbucks Experience for our customers. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.
Summary of Key Responsibilities
- Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
- Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
- Anticipates customer and store needs by constantly evaluating environment and customers for cues.
- Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
- Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
- Provides feedback to store manager on partner performance during shift.
- Contributes to positive team environment by recognising alarms or changes in partner morale and performance and communicating them to the store manager.
- Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
- Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
- Discovers and responds to customer needs.
- Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.
- Executes store operations during scheduled shifts.
- Organizes opening and closing duties as assigned.
- Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
- Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
- Follow up with barista during the shift to ensure the delivery of legendary customer service for all customers.
- Maintains regular and consistent attendance and punctuality.
- Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
- Follows health, safety and sanitation guidelines for all products.
Summary of Experience
- Customer service experience in a retail or restaurant environment - 1 Year Required
Knowledge, Skills and Abilities
- Ability to direct the work of others
- Ability to learn quickly
- Effective oral communication skills
- Knowledge of the retail environment
- Strong interpersonal skills
- Ability to work as part of a team
- Ability to build relationships
Core Competencies
- Puts the customer first
- Works well with others
- Leads courageously
- Adapts quickly to change
- Develops continuously
- Achieves results
Compensation: Competitive salary
Step Up Supervisor in Lincoln employer: Starbucks Lincoln-A15 DT
Starbucks Lincoln-A15 DT is an excellent employer that values its employees by fostering a supportive work culture where teamwork and customer connection thrive. With comprehensive training programs and clear pathways for career advancement, baristas can grow their skills while enjoying the vibrant atmosphere of a busy coffee shop. Additionally, the company's commitment to quality and community engagement makes it a rewarding place to work for those passionate about crafting memorable customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Step Up Supervisor in Lincoln
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections at Starbucks. A personal recommendation can really help you stand out in the crowd.
✨Tip Number 2
Show up and shine! If you can, visit your local Starbucks and chat with the team. This not only shows your enthusiasm but also gives you a chance to see the environment and culture firsthand.
✨Tip Number 3
Prepare for the interview by practising common questions. Think about how your past experiences align with the role of Step Up Supervisor and be ready to share specific examples that highlight your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Starbucks family.
We think you need these skills to ace Step Up Supervisor in Lincoln
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your love for customer service shine through! Share specific examples of how you've gone above and beyond to create a great experience for customers. We want to see that you truly understand what it means to put the customer first.
Highlight Teamwork Skills:Since this role is all about working with others, make sure to emphasise your teamwork skills in your application. Talk about times when you've collaborated with colleagues to achieve a common goal. We value those who can create a positive team environment!
Be Authentic and Honest:We appreciate authenticity, so don’t be afraid to show your true self in your application. Be honest about your experiences and what you can bring to the table. Remember, integrity and honesty are key principles we live by at Starbucks!
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you one step closer to joining our team. We can’t wait to hear from you!
How to prepare for a job interview at Starbucks Lincoln-A15 DT
✨Know Your Starbucks Values
Before the interview, take some time to familiarise yourself with Starbucks' guiding principles and values. This will help you demonstrate how your personal values align with theirs, showing that you're not just a fit for the role but also for the company culture.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've delivered exceptional customer service. Think about times when you went above and beyond to meet customer needs, as this is crucial for the Step Up Supervisor role.
✨Demonstrate Leadership Potential
Be ready to discuss instances where you've successfully led a team or trained new staff. Highlight your ability to motivate others and create a positive work environment, as these are key responsibilities of the position.
✨Practice Calmness Under Pressure
Since the role involves maintaining a calm demeanour during busy periods, think of examples where you've handled stressful situations effectively. Share how you kept your team focused and ensured operational standards were met, which will show your readiness for the fast-paced environment.
