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- Tasks: Assist the store manager in running operations and leading the team during shifts.
- Company: Join the iconic Starbucks family and be part of a vibrant community.
- Benefits: Flexible hours, employee discounts, and opportunities for growth.
- Other info: Dynamic work environment with a focus on teamwork and personal development.
- Why this job: Make a difference by delivering legendary customer service and leading a passionate team.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 22000 - 26000 £ per year.
This job contributes to Starbucks success by assisting the store manager in executing store operations during scheduled shifts. This job deploys partners and delegates tasks so that partners can create and maintain the Starbucks Experience for our customers. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.
Summary of Key Responsibilities
- Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
- Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
- Anticipates customer and store needs by constantly evaluating environment and customers for cues.
- Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
- Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
- Provides feedback to store manager on partner performance during shift.
- Contributes to positive team environment by recognising alarms or changes in partner morale and performance and communicating them to the store manager.
- Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
- Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
- Discovers and responds to customer needs.
- Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.
- Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned.
- Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
- Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
- Follows up with barista during the shift to ensure the delivery of legendary customer service for all customers.
- Maintains regular and consistent attendance and punctuality.
- Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
- Follows health, safety and sanitation guidelines for all products.
Summary of Experience
- Customer service experience in a retail or restaurant environment - 1 Year.
Required Knowledge, Skills and Abilities
- Ability to direct the work of others.
- Ability to learn quickly.
- Effective oral communication skills.
- Knowledge of the retail environment.
- Strong interpersonal skills.
- Ability to work as part of a team.
- Ability to build relationships.
Core Competencies
- Puts the customer first.
- Works well with others.
- Leads courageously.
- Develops continuously.
- Achieves results.
Step Up Supervisor in Norfolk employer: Starbucks King's Lynn High Street
Contact Detail:
Starbucks King's Lynn High Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Step Up Supervisor in Norfolk
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time on Starbucks' website and social media. Understanding their values and mission will help you connect with the team and show that you're a great fit.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering legendary customer service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Show off your teamwork abilities! Starbucks values collaboration, so be prepared to discuss how you've worked effectively in a team before. Highlight any leadership roles or situations where you helped boost team morale.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining the Starbucks family. Don’t forget to follow up after applying to express your continued interest!
We think you need these skills to ace Step Up Supervisor in Norfolk
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and teamwork. Remember, authenticity goes a long way!
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Step Up Supervisor. Use keywords from the job description to show that you understand what we're looking for and how you fit in.
Showcase Your Experience: Don’t just list your previous jobs; share specific examples of how you've delivered excellent customer service or led a team. We love hearing about your achievements and how you've made a positive impact in your past roles!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our amazing team at Starbucks!
How to prepare for a job interview at Starbucks King's Lynn High Street
✨Know Your Starbucks Values
Before the interview, take some time to familiarise yourself with Starbucks' guiding principles and values. Be ready to discuss how your personal values align with theirs, especially around customer service and teamwork. This shows that you’re not just looking for a job, but that you genuinely care about the company culture.
✨Demonstrate Leadership Skills
As a Step Up Supervisor, you'll need to show that you can lead a team effectively. Prepare examples from your past experiences where you've successfully directed others or resolved conflicts. Highlight your ability to maintain a calm demeanour during busy times, as this is crucial for setting a positive example for your team.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This not only demonstrates your communication skills but also shows that you value input from others, which is essential for creating a positive team environment.
✨Showcase Your Customer Service Experience
Be prepared to share specific examples of how you've delivered exceptional customer service in previous roles. Discuss how you anticipate customer needs and respond to them effectively. This will illustrate your commitment to putting the customer first, a key competency for the role.