At a Glance
- Tasks: Assist the store manager in executing operations and leading the team during shifts.
- Company: Join Starbucks, a brand known for its culture and commitment to customer experience.
- Benefits: Flexible hours, employee discounts, and opportunities for growth within a global company.
- Other info: Dynamic work environment with a focus on teamwork and personal development.
- Why this job: Be part of a team that creates memorable experiences for customers every day.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 24000 - 28000 £ per year.
This job contributes to Starbucks success by assisting the store manager in executing store operations during scheduled shifts. This job deploys partners and delegates tasks so that partners can create and maintain the Starbucks Experience for our customers. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.
Summary of Key Responsibilities
- Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
- Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
- Anticipates customer and store needs by constantly evaluating environment and customers for cues.
- Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
- Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
- Provides feedback to store manager on partner performance during shift.
- Contributes to positive team environment by recognising alarms or changes in partner morale and performance and communicating them to the store manager.
- Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
- Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
- Discovers and responds to customer needs.
- Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.
- Executes store operations during scheduled shifts.
- Organizes opening and closing duties as assigned.
- Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
- Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
- Follows up with barista during the shift to ensure the delivery of legendary customer service for all customers.
- Maintains regular and consistent attendance and punctuality.
- Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
- Follows health, safety and sanitation guidelines for all products.
Summary of Experience
- Customer service experience in a retail or restaurant environment - 1 Year Required
Knowledge, Skills and Abilities
- Ability to direct the work of others
- Ability to learn quickly
- Effective oral communication skills
- Knowledge of the retail environment
- Strong interpersonal skills
- Ability to work as part of a team
- Ability to build relationships
Core Competencies
- Puts the customer first
- Works well with others
- Leads courageously
- Adapts quickly to change
- Develops continuously
- Achieves results
Step Up Supervisor in Caister-on-Sea employer: Starbucks King's Lynn High Street
Starbucks King's Lynn High Street is an exceptional employer, offering a vibrant work culture that prioritises teamwork and personal growth. As a Store Leader, you will benefit from comprehensive training programmes, opportunities for career advancement, and a supportive environment that values your contributions to delivering an outstanding customer experience. Join us in a dynamic setting where your leadership skills can shine and make a meaningful impact in the community.
Contact Details:
Starbucks King's Lynn High Street Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Step Up Supervisor in Caister-on-Sea
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time in a Starbucks store. Observe how the team interacts and how they deliver that legendary customer service. This will help you understand what they're looking for and give you some great talking points.
✨Tip Number 2
Practice your communication skills! As a Step Up Supervisor, you'll need to lead and motivate your team. Try role-playing with a friend or family member to get comfortable with giving feedback and coaching others. The more you practice, the more confident you'll feel!
✨Tip Number 3
Show your passion for coffee and customer service! When you apply through our website, make sure to highlight any relevant experience and share why you love being part of the Starbucks community. Your enthusiasm can really set you apart from other candidates.
✨Tip Number 4
Be ready to demonstrate your leadership skills! During the interview, be prepared to discuss situations where you've successfully led a team or resolved conflicts. Use specific examples to show how you embody the values and mission of Starbucks.
We think you need these skills to ace Step Up Supervisor in Caister-on-Sea
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your love for customer service shine through! Share specific examples of how you've gone above and beyond to create a great experience for customers in previous roles. We want to see that you truly understand what it means to put the customer first.
Highlight Teamwork Skills:Since this role is all about working with others, make sure to emphasise your teamwork skills in your application. Talk about times when you've collaborated with colleagues to achieve a common goal or how you've supported your team during busy shifts. We value those who can create a positive team environment!
Be Authentic and Honest:We appreciate authenticity, so don’t be afraid to show your true self in your application. Be honest about your experiences and what you can bring to the table. If you have any unique skills or experiences that relate to the role, share them! We’re looking for genuine candidates who align with our values.
Apply Through Our Website:Ready to take the next step? Make sure to apply through our website for the best chance of getting noticed! It’s super easy, and we’ll be able to see your application right away. Plus, you’ll get to explore more about us and what we stand for while you’re at it!
How to prepare for a job interview at Starbucks King's Lynn High Street
✨Know Your Starbucks
Before the interview, make sure you’re familiar with Starbucks' mission and values. Understand what the 'Third Place' concept means and how it shapes customer experience. This will show that you’re not just looking for any job, but that you genuinely want to be part of the Starbucks culture.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about times when you went above and beyond to meet a customer's needs or resolved a difficult situation. This will demonstrate your ability to put the customer first, which is crucial for the Step Up Supervisor role.
✨Demonstrate Leadership Potential
As a Step Up Supervisor, you’ll need to lead a team. Be ready to discuss your leadership style and provide examples of how you've successfully directed others in previous roles. Highlight your ability to motivate and support team members, as well as how you handle challenges during busy periods.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Ask about the team dynamics, how success is measured in the role, or what a typical shift looks like. This shows your interest in the position and helps you gauge if it’s the right fit for you.
