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- Tasks: Assist the store manager in executing operations and leading the team during shifts.
- Company: Join Starbucks, a brand known for its commitment to customer experience and team culture.
- Benefits: Enjoy competitive salary, flexible hours, and opportunities for personal growth.
- Other info: Great opportunity for career advancement in a supportive environment.
- Why this job: Be part of a dynamic team that delivers legendary customer service every day.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 25000 - 32000 £ per year.
This job contributes to Starbucks success by assisting the store manager in executing store operations during scheduled shifts. This job deploys partners and delegates tasks so that partners can create and maintain the Starbucks Experience for our customers. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.
Summary of Key Responsibilities
- Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
- Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
- Anticipates customer and store needs by constantly evaluating environment and customers for cues.
- Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
- Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
- Provides feedback to store manager on partner performance during shift.
- Contributes to positive team environment by recognising alarms or changes in partner morale and performance and communicating them to the store manager.
- Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
- Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
- Discovers and responds to customer needs.
- Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.
- Executes store operations during scheduled shifts.
- Organizes opening and closing duties as assigned.
- Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
- Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
- Follows up with barista during the shift to ensure the delivery of legendary customer service for all customers.
- Maintains regular and consistent attendance and punctuality.
- Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
- Follows health, safety and sanitation guidelines for all products.
Summary of Experience
- Customer service experience in a retail or restaurant environment - 1 Year Required
Knowledge, Skills and Abilities
- Ability to direct the work of others
- Ability to learn quickly
- Effective oral communication skills
- Knowledge of the retail environment
- Strong interpersonal skills
- Ability to work as part of a team
- Ability to build relationships
Core Competencies
- Puts the customer first
- Works well with others
- Leads courageously
- Adapts quickly to change
- Develops continuously
- Achieves results
Compensation: Competitive salary
Step Up Supervisor in Grantham employer: Starbucks Grantham - Harlaxton Road DT
Contact Detail:
Starbucks Grantham - Harlaxton Road DT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Step Up Supervisor in Grantham
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time on Starbucks' website and social media. Understanding their values and mission will help you connect with the team and show that you're a great fit.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering legendary customer service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Show off your teamwork abilities! Starbucks loves a collaborative spirit, so be prepared to discuss how you've worked well in teams before. Highlight any leadership roles you've taken on, even if they were informal.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Starbucks family. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Step Up Supervisor in Grantham
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your love for customer service shine through! Share specific examples of how you've gone above and beyond to create a great experience for customers in previous roles. We want to see that you truly understand what it means to put the customer first.
Highlight Teamwork Skills: As a Step Up Supervisor, you'll be leading a team, so make sure to emphasise your teamwork skills in your application. Talk about times when you've successfully collaborated with others or helped to boost team morale. We value those who can create a positive environment!
Be Authentic and Honest: We appreciate authenticity, so don’t be afraid to show your true self in your application. Share your personal experiences and how they align with our values at Starbucks. Honesty goes a long way in demonstrating your fit for our culture.
Apply Through Our Website: Make sure to submit your application through our website! It’s the best way for us to receive your details and get you into our system. Plus, it shows that you're serious about joining the Starbucks family. We can't wait to hear from you!
How to prepare for a job interview at Starbucks Grantham - Harlaxton Road DT
✨Know Your Starbucks Values
Before the interview, take some time to familiarise yourself with Starbucks' guiding principles and values. Be ready to discuss how your personal values align with theirs, and think of examples from your past experiences that demonstrate your commitment to integrity and customer service.
✨Showcase Your Teamwork Skills
As a Step Up Supervisor, you'll need to work closely with your team. Prepare to share specific instances where you've successfully collaborated with others or led a team. Highlight your ability to communicate effectively and create a positive environment, as this is crucial for maintaining morale during busy shifts.
✨Anticipate Customer Needs
During the interview, be prepared to discuss how you would anticipate customer needs and respond to them proactively. Think about situations where you've gone above and beyond for customers in the past, and be ready to explain how you would apply that same mindset at Starbucks.
✨Practice Calmness Under Pressure
Starbucks can get busy, so it's important to demonstrate your ability to maintain composure during high-pressure situations. Share examples of how you've handled stress in previous roles, and emphasise your strategies for keeping a calm demeanour while ensuring operational excellence.