Shift Supervisor in Grantham

Job Title: Shift Supervisor

Position Summary

The Shift Supervisor supports store operations and partners closely with the Store Manager and Assistant Manager to create a positive, customer-focused environment. This role helps direct the daily work of baristas, ensures high-quality customer service, upholds Starbucks standards, and contributes to a welcoming and efficient store atmosphere. Shift Supervisors lead by example, foster teamwork, and help maintain smooth operations during their assigned shifts.

Customer Service & Store Experience

• Deliver exceptional customer service by engaging customers, answering questions, and resolving concerns in a friendly, timely manner.


• Maintain a clean, organized, and inviting café environment.


• Model Starbucks’ mission and values to create a welcoming atmosphere for both customers and partners.

Operations & Shift Management

• Open and/or close the store following Starbucks’ operational standards and procedures.


• Lead and support partners during assigned shifts, ensuring tasks are completed efficiently and correctly.


• Manage cash handling processes, including till counts, safe deposits, and register accuracy.


• Ensure beverage and food quality by monitoring preparation practices and adherence to Starbucks recipes and standards.


• Maintain inventory levels by restocking products, tracking supplies, and assisting with ordering as needed.

Team Leadership & Development

• Provide real-time coaching and feedback to baristas to support their performance and growth.


• Foster a positive team culture built on respect, collaboration, and communication.


• Lead shift briefings to communicate daily goals, priorities, promotions, and any operational updates.

Safety & Compliance

• Uphold all safety and sanitation guidelines to ensure a clean and safe environment.


• Ensure compliance with Starbucks policies, local health regulations, and company operating procedures.


• Address and document any incidents, accidents, or operational concerns.

Qualifications

• Previous retail, customer service, or food service experience required; Starbucks experience preferred.


• Strong leadership skills with the ability to motivate and guide a team.


• Excellent communication and problem-solving abilities.


• Ability to multi-task and remain calm in fast-paced, high-pressure environments.


• Basic math and cash-handling skills.


• Flexible availability, including mornings, evenings, weekends, and holidays.

Physical Requirements

• Ability to stand for extended periods and move around the store throughout a shift.


• Capability to lift up to 40 pounds.


• Comfort working in a fast-paced environment with frequent customer interaction.

Why Join Starbucks?

• Opportunities for growth and career development.


• Competitive pay and tips.


• Coffee perks, partner discounts, and comprehensive benefits (based on eligibility).


• A people-first culture that values diversity, inclusion, and community involvement.