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- Tasks: Lead shifts, deliver amazing customer experiences, and coach your team to success.
- Company: Join the vibrant community at Starbucks, where your voice matters.
- Benefits: Enjoy 28 days holiday, free drinks, and discounts on food and merchandise.
- Why this job: Be a leader in a dynamic environment and grow your career with us.
- Qualifications: Experience in retail or hospitality leadership and a passion for customer service.
- Other info: Comprehensive training and great long-term career opportunities await you.
The predicted salary is between 28800 - 43200 £ per year.
We’re looking for leaders at Starbucks. Join us for coffee, stay for the community, connections and opportunities. We’ve got an exciting opportunity for you to join us as an assistant manager. Find your place as a leader at Starbucks and help us build the brand’s future. Here your voice is brewed into everything we do.
As an assistant manager you will be empowered to deliver outstanding commercial results and customer experiences, taking full ownership for operational standards, partner engagement and key performance indicators.
Responsibilities- Leading shifts with a focus on delivering commercial results and world-class customer experience and ensuring every partner is set up for success.
- Taking ownership of our KPIs including labour efficiency, waste reduction, and sales performance.
- Ensuring shift deployment meets planned roles and routines, adjusting to optimise customer experience.
- Observing partner performance, coaching and providing feedback.
- Recognising and celebrating partner achievements during and after shifts.
- Acting as the store’s duty manager when scheduled, being accountable for all operational and partner decisions during your shift.
- Ensuring brand and operational standards are consistently met or exceeded.
- Using financial and operational data to make informed decisions that improve shift performance.
- Training and coaching partners to deliver consistent quality, efficiency, and service excellence.
- Leading and embedding new initiatives and product launches at store level.
- Maintaining compliance with health & safety, food safety and security standards.
To be successful in the role, you’ll have previous experience in leading a team in a dynamic, fast-paced and customer-focused retail or hospitality environment. You’ll champion our mission and values to create the Starbucks experience for our customers and partners. You’ll bring your commercial acumen with the ability to translate metrics into actions whilst confidently managing both people and operational priorities. We’re looking for leaders with a growth mindset and an appetite for growing your leadership career.
Working hours & TrainingGiven the nature of our stores, working hours could include early mornings, evenings, weekends, nights and/or holidays. All our retail store partners begin their careers with us by undertaking an introductory training programme led by in-store trainers and coaches designed to immerse you in the Starbucks culture and set you up for success. These training programmes are delivered in our stores and provide partners with the opportunity to learn on the job supported by their manager.
Benefits- 28 days holiday a year (including Bank Holidays).
- Free drinks and one item of food when you’re on shift.
- Bean stock options for all partners (own part of Starbucks!).
- Comprehensive training and access to Starbucks Global Academy.
- A free bag of coffee each week and a 30% partner discount on food, beverages, and merchandise.
- Discounts with local and national retailers through Perks at Work platform.
- Life assurance.
- Home Sweet Loan (Interest-free loans to help pay your rental deposit).
- A free 24/7 Employee Assistance Programme for you and your family.
- Recognition schemes and monetary awards for long service and customer WOWs.
- Great long-term career opportunities in store and support center.
Application > CV review > first stage interview > second stage interview > offer and onboarding.
EEO StatementStarbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression.
Know someone who would be a perfect fit? Share this opportunity with them! At Starbucks, there’s always room for one more.
Assistant Manager in Walsall employer: Starbucks EMEA
Contact Detail:
Starbucks EMEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager in Walsall
✨Tip Number 1
Get to know the Starbucks culture before your interview. Familiarise yourself with our mission and values, and think about how you can embody them as an Assistant Manager. This will help you connect with the interviewers and show that you're a perfect fit for the team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or improved customer experiences in previous roles. We want to hear how you’ve made a difference, so be ready to share those moments during your interview.
✨Tip Number 3
Don’t forget to ask questions! Show your interest by asking about the team dynamics, training opportunities, and how success is measured at Starbucks. This not only helps you understand the role better but also demonstrates your enthusiasm for the position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the Starbucks family. Let’s brew some great opportunities together!
We think you need these skills to ace Assistant Manager in Walsall
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight any previous experience you have in leading a team. We want to see how you've motivated others and delivered results in a fast-paced environment.
Be Authentic: Let your personality shine through in your application! At Starbucks, we value authenticity, so don’t be afraid to share your passion for coffee and customer service. We want to know what makes you tick!
Tailor Your CV: Make sure your CV is tailored to the Assistant Manager role. Use keywords from the job description to show us that you understand what we're looking for and how you can contribute to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you're serious about joining the Starbucks family!
How to prepare for a job interview at Starbucks EMEA
✨Know Your Numbers
As an Assistant Manager, you'll need to be comfortable with KPIs. Brush up on your understanding of labour efficiency, waste reduction, and sales performance metrics. Be ready to discuss how you've used data in the past to drive results.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership experience in fast-paced environments. Think about times when you coached team members or celebrated their achievements. This will demonstrate your ability to engage and motivate partners effectively.
✨Understand the Starbucks Culture
Familiarise yourself with Starbucks' mission and values. During the interview, express how you align with their culture and how you can contribute to creating a positive customer experience. This shows you're not just looking for a job, but a place where you can grow.
✨Be Ready for Scenario Questions
Expect situational questions that assess your problem-solving skills. Prepare for scenarios related to shift management, customer service challenges, or operational decisions. Practising these will help you articulate your thought process clearly during the interview.