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- Tasks: Lead shifts, deliver exceptional customer experiences, and drive commercial results.
- Company: Join the vibrant community at Starbucks, where your voice matters.
- Benefits: Enjoy 28 days holiday, free drinks, discounts, and career growth opportunities.
- Other info: Flexible hours with comprehensive training and support for your career journey.
- Why this job: Be a leader in a dynamic environment and shape the future of Starbucks.
- Qualifications: Experience in retail or hospitality leadership and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
We’re looking for leaders at Starbucks. Join us for coffee, stay for the community, connections and opportunities. We’ve got an exciting opportunity for you to join us as an assistant manager. Find your place as a leader at Starbucks and help us build the brand’s future. Here your voice is brewed into everything we do.
As an assistant manager at Starbucks you will be empowered to deliver outstanding commercial results and customer experiences, taking full ownership for operational standards, partner engagement and key performance indicators. To be successful in the role, you’ll have previous experience in leading a team in a dynamic, fast-paced and customer-focused retail or hospitality environment. You’ll champion our mission and values to create our Starbucks experience for our customers and partners. You’ll bring your commercial acumen with the ability to translate metrics into actions whilst confidently managing both people and operational priorities. We’re looking for leaders with a growth mindset and an appetite for growing your leadership career.
The best part about this role is that no two days are ever the same. As an assistant manager, working in one of our dynamic stores, alongside your store leadership team, you’ll be setting the example and leading from the front with on shift. A typical day could include:
- Leading shifts with a focus on delivering commercial results and world-class customer experience and ensuring every partner is set up for success
- Taking ownership of our KPIs including labour efficiency, waste reduction, and sales performance
- Ensuring shift deployment meets planned roles and routines, adjusting to optimise customer experience
- Observing partner performance, coaching and providing feedback
- Recognising and celebrating partner achievements during and after shifts
- Acting as the store’s duty manager when scheduled, being accountable for all operational and partner decisions during your shift
- Ensuring brand and operational standards are consistently met or exceeded
- Using financial and operational data to make informed decisions that improve shift performance
- Training and coaching partners to deliver consistent quality, efficiency, and service excellence
- Leading and embedding new initiatives and product launches at store level
- Maintaining compliance with health & safety, food safety and security standards
Given the nature of our stores, working hours could include early mornings, evenings, weekends, nights and/or holidays.
All our retail store partners begin their careers with us by undertaking an introductory training programme led by our in-store trainers and coaches designed to immerse you in the Starbucks culture and set you up for success. These training programmes are delivered in our stores and provide partners with the opportunity to learn on the job supported by their manager.
In return, we offer a competitive starting salary and benefits that include:
- 28 days holiday a year (including Bank Holidays)
- Free drinks and one item of food when you’re on shift
- Bean stock options for all partners (own part of Starbucks!)
- Comprehensive training and access to Starbucks Global Academy
- A free bag of coffee each week and a 30% partner discount on food, beverages, and merchandise
- Discounts with local and national retailers through Perks at Work
- Life assurance
- Home Sweet Loan (Interest-free loans that can be paid back over 12 months)
- A free 24/7 Employee Assistance Programme for you and your family
- Recognition schemes and monetary awards for long service and WOWing customers and fellow Partners
- Great long-term career opportunities in store and support center
Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression.
Application Process: Application > CV review > first stage interview > second stage interview > offer and onboarding.
Assistant Manager in Sunderland employer: Starbucks EMEA
Contact Detail:
Starbucks EMEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager in Sunderland
✨Tip Number 1
Get to know the Starbucks culture! Before your interview, spend some time in a local store. Observe how the team interacts and what makes the customer experience special. This will help you connect your own leadership style with what Starbucks values.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or improved performance in a fast-paced environment. Be ready to share these during your interview to show how you can bring your skills to Starbucks.
✨Tip Number 3
Show your passion for coffee and community! Starbucks is all about connection, so let your enthusiasm shine through. Talk about why you love the brand and how you can contribute to its mission during your conversations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Starbucks family. Let’s brew something great together!
We think you need these skills to ace Assistant Manager in Sunderland
Some tips for your application 🫡
Show Your Passion for Coffee: When you're writing your application, let your love for coffee and the Starbucks experience shine through. We want to see how you connect with our brand and values, so don’t hold back!
Highlight Your Leadership Skills: Make sure to showcase any previous experience leading a team in fast-paced environments. We’re looking for leaders who can inspire and motivate others, so share specific examples of how you've done this in the past.
Be Data-Driven: Since we value commercial acumen, include any relevant metrics or KPIs you've managed before. Show us how you’ve used data to drive results and improve performance – it’ll make your application stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Starbucks EMEA
✨Know Your Starbucks Inside Out
Before your interview, make sure you’re familiar with Starbucks' mission, values, and the latest initiatives. This shows your genuine interest in the brand and helps you align your answers with their culture.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you successfully led a team or improved performance. Highlight how you’ve motivated others and achieved results in a fast-paced environment, as this is crucial for the assistant manager role.
✨Understand Key Performance Indicators (KPIs)
Brush up on what KPIs are relevant to the role, such as labour efficiency and sales performance. Be ready to discuss how you would use data to drive decisions and improve store operations during your interview.
✨Practice Situational Questions
Expect situational questions that assess your problem-solving skills and ability to handle customer service scenarios. Practise responses that demonstrate your ability to think on your feet and maintain high operational standards.