Starbucks EMEA in London is seeking a Service Performance Lead to own and optimise the delivery of technology services across the region, driving performance across internal teams and external vendors to meet the needs of baristas and customers.
You'll apply ITIL disciplines, lead incidents and changes, analyse performance data to identify trends, and partner with stakeholders to improve service stability and the end-user experience across in-store and digital platforms.
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Service Performance Lead — ITIL & Incident Management (EMEA) in London employer: Starbucks EMEA
Starbucks is an excellent employer that fosters a vibrant work culture where team collaboration and personal growth are at the forefront. As an Assistant Manager, you will benefit from comprehensive training programs, opportunities for career advancement, and a commitment to maintaining a positive work environment that prioritises employee well-being. Located in a bustling area, you'll enjoy the unique advantage of being part of a globally recognised brand that values diversity and inclusivity while delivering exceptional customer experiences.
