business manager in London

This role contributes to Starbucks UK's success by managing a portfolio of licensed accounts, delivering profitable sales and new store growth, and strengthening brand standards and customer experience.

Working closely with the Senior Manager, Director Channel Licensing and licensee leaders, the Business Manager owns account performance across operating income, new store targets and customer experience.

The role combines commercial insight, joint business planning, portfolio development and in-store observation to turn data into action and build mutually beneficial licensee relationships.

Here you belong

The voices of our people are brewed into everything we do.

At Starbucks, you'll be welcomed, you'll be challenged, you'll be inspired.

Here, you'll be heard because here, you're part of it all.

• You'll build trusted relationships with licensed partners and shape plans that deliver sustainable growth for both the licensee and Starbucks.
• You'll connect commercial insight with in-store execution to improve portfolio performance and the customer experience.
• You'll be part of a culture that values growth, collaboration and continuous learning.
• Here, You'll Achieve Results By
• Owning delivery of key performance measures for assigned accounts, including operating income, new store targets and customer experience.
• Acting as the principal relationship lead for licensee counterparts and ensuring Joint Business Plan initiatives are delivered to agreed timescales.
• Leading account business planning, tailoring the approach to licensee and brand needs, and supporting the Senior Manager and Director Chanel Licensing to shape the wider planning process.
• Creating portfolio growth plans through market mapping, with detailed 12-month actions and a broader three-year view covering new stores, refurbishments and lease renewals.
• Agreeing implementation plans for Starbucks initiatives and using store visits and operational insight to improve execution, product quality and business results.
• Prioritising account deliverables while supporting the Senior Manager and wider Licensing team as business needs require.
• Here, You'll Contribute To Our Shared Success By
• Identifying performance trends, risks and capability gaps, and translating these into clear actions with licensee leaders.
• Communicating Starbucks priorities clearly and building collaborative relationships by understanding each licensee business and adapting the approach where needed.
• Strengthening licensee capability and self-sufficiency while recognising strong performance and sharing best practice.
• Ensuring contractual and operational compliance requirements are met, with clear records and agreed action for any non-compliance.
• Protecting the Starbucks brand and consistently role-modelling our culture, Mission and Values.
• Building strong relationships across Licensing, Store Development, Retail Operations and Starbucks support functions.
• Here, You'll Thrive By
• Demonstrating strong commercial acumen and using financial and operational insight to improve account performance.
• Building trusted relationships with senior leaders in third-party organisations and influencing effectively at different levels.
• Communicating clearly and confidently, both verbally and in writing, with operational and cross-functional stakeholders.
• Bringing relevant experience from retail, hospitality, account management or another sector with transferable skills.
• Understanding how customer experience supports growth and using sound judgement to balance Starbucks and licensee needs.
• Working effectively across functions and within a matrixed organisation to deliver shared outcomes.
• Operating as a self-starter, comfortable working independently in a field-based role, travelling across the UK and contributing as part of a wider team.
• Here, we live by our Mission and Values

With every cup, with every conversation, with every community, we nurture the limitless possibilities of human connection and live by our values: Craft, Results, Courage, Belonging and Joy.

• In return, we’ll offer you a competitive salary and benefits that include:
• 25 days holiday a year (plus Bank Holidays)
• Flexible benefits – in addition to the benefits listed here we’ll also provide you with an additional 4% to allow you to select the benefits that suit you
• Life assurance and private medical insurance for yourself
• Up to 10% bonus
• Comprehensive training (including coffee knowledge!) and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself)
• Free bag of coffee each week and a 30% partner discounts on food, beverages, and merchandise
• Discounts with local and national retailers (cell phones, gym memberships, entertainment tickets, hotels, etc.) through Perks at Work platform
• Subscription to Headspace
• Home Sweet Loan (Interest-free loans that can be paid back over 12 months to help pay your rental deposit)
• Bean stock options for all partners (own part of Starbucks!)
• A free 24/7 Employee Assistance Programme available to you and your family

At Starbucks, we strive to offer equal employment opportunities to everyone.

We value the uniqueness of each team member and endeavour to create a workplace where everyone feels they can be their true selves.

This job description is a general overview of the role and doesn’t necessarily include all the duties that may come with it.

Depending on the business’s needs, management may, if necessary, modify the responsibilities of this role.

• At Starbucks, you’re more than an employee.