At a Glance
- Tasks: Lead shifts, drive sales, and ensure an amazing customer experience.
- Company: Join the iconic Starbucks team with a focus on community and growth.
- Benefits: Enjoy 28 days holiday, free drinks, and discounts on food and merchandise.
- Other info: Great career advancement opportunities and comprehensive training available.
- Why this job: Be part of a dynamic team and make a real impact every day.
- Qualifications: Experience in retail or hospitality and a passion for leading teams.
The predicted salary is between 25000 - 30000 £ per year.
Overview
Assistant Manager – Starbucks leadership role focused on delivering commercial results, ensuring outstanding customer experience, and supporting partner engagement.
Responsibilities
- Lead shifts, focusing on sales performance and world‑class customer service, and ensure each partner is prepared for success.
- Own key performance indicators including labour efficiency, waste reduction, and sales.
- Deploy shifts to meet planned roles and routines, adjusting resources to optimise experience.
- Observe partner performance, coach and provide feedback.
- Recognise and celebrate partner achievements in‑shift and afterward.
- Serve as the store’s duty manager when scheduled, making all operational and partner decisions.
- Maintain brand and operational standards, consistently meeting or exceeding expectations.
- Use financial and operational data to make data‑driven decisions that improve shift performance.
- Train and coach partners to deliver consistent quality, efficiency and service excellence.
- Lead and embed new initiatives and product launches at store level.
- Ensure compliance with health, safety, food safety and security standards.
Qualifications
Previous experience leading a team in a fast‑paced, customer‑focused retail or hospitality environment; commercial acumen to translate metrics into action; strong people management and operational leadership; growth mindset and appetite for career advancement.
Benefits
- 28 days holiday a year, including bank holidays.
- Free drinks and one food item when on shift.
- Bean stock options for all partners.
- Comprehensive training, including coffee knowledge, and access to the Starbucks Global Academy.
- Free bag of coffee weekly and 30% partner discount on food, beverages and merchandise.
- Discounts with local and national retailers through Perks at Work.
- Life assurance.
- Home Sweet Loan – interest‑free loan repayable over 12 months to help cover a rental deposit.
- 24/7 Employee Assistance Programme for you and your family.
- Recognition schemes and monetary awards for long service and exceptional customer service.
- Long‑term career opportunities in store and support‑center roles.
- Working Hours
Shifts may include early mornings, evenings, weekends, nights and/or holidays.
EEO Statement
Starbucks is committed to building an inclusive and diverse workforce.
All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression.
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Assistant Manager in Leeds employer: Starbucks EMEA
Starbucks EMEA is an exceptional employer that prioritises the growth and development of its partners in the vibrant Liverpool City Region. With a strong emphasis on team collaboration, competitive pay, and generous benefits including 28 days of holiday, we foster a supportive work culture where your leadership can truly shine. Join us to not only drive store success but also to be part of a company that values your contributions and invests in your future.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager in Leeds
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Starbucks EMEA. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Starbucks EMEA
Don't be shy about reaching out to Starbucks EMEA directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Manager in Leeds
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Starbucks EMEA and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Starbucks EMEA
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
