At a Glance
- Tasks: Lead shifts, deliver exceptional customer experiences, and coach your team to success.
- Company: Join Starbucks, a brand that values community and connection.
- Benefits: Enjoy 28 days holiday, free drinks, discounts, and comprehensive training.
- Other info: Great long-term career opportunities and a commitment to diversity and inclusion.
- Why this job: Be a key player in shaping the future of Starbucks while growing your leadership skills.
- Qualifications: Experience in leading teams in fast-paced environments and a growth mindset.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for leaders at Starbucks. Join us for coffee, stay for the community, connections and opportunities. An assistant manager role will help build the brand’s future and empowers you to deliver outstanding commercial results and customer experiences.
Responsibilities
- Lead shifts with a focus on delivering commercial results and world‑class customer experience and ensuring every partner is set up for success.
- Take ownership of key performance indicators including labour efficiency, waste reduction, and sales performance.
- Ensure shift deployment meets planned roles and routines, adjusting to optimise customer experience.
- Observe partner performance, coach and provide feedback.
- Recognise and celebrate partner achievements during and after shifts.
- Act as the store’s duty manager when scheduled, being accountable for all operational and partner decisions during your shift.
- Ensure brand and operational standards are consistently met or exceeded.
- Use financial and operational data to make informed decisions that improve shift performance.
- Train and coach partners to deliver consistent quality, efficiency, and service excellence.
- Lead and embed new initiatives and product launches at store level.
- Maintain compliance with health & safety, food safety, and security standards.
Qualifications
- Previous experience in leading a team in a dynamic, fast‑paced, customer‑focused retail or hospitality environment.
- Commercial acumen with the ability to translate metrics into actions and confidently manage both people and operational priorities.
- Growth mindset and appetite for growing a leadership career.
Benefits
- 28 days holiday a year, including Bank Holidays.
- Free drinks and one item of food when you’re on shift.
- Bean stock options for all partners.
- Comprehensive training, including coffee knowledge, and access to Starbucks Global Academy.
- A free bag of coffee each week and a 30% partner discount on food, beverages, and merchandise.
- Discounts with local and national retailers through the Perks at Work platform.
- Life assurance.
- Home Sweet Loan – interest‑free loans that can be paid back over 12 months to help pay your rental deposit.
- Free 24/7 Employee Assistance Programme available to you and your family.
- Recognition schemes and monetary awards for long service, WOWing customers, and fellow partners.
- Great long‑term career opportunities in store and support centre.
Equal Employment Opportunity
Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression.
Assistant Manager in Harlow employer: Starbucks EMEA
Starbucks is an exceptional employer that fosters a vibrant work culture where community and connections thrive. As an Assistant Manager, you will benefit from comprehensive training, generous perks like free drinks and food, and a commitment to your professional growth, all while being part of a diverse team dedicated to delivering outstanding customer experiences. With opportunities for career advancement and a supportive environment, Starbucks is the perfect place to build a rewarding career in the retail and hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager in Harlow
✨Tip Number 1
Network like a pro! Reach out to current or former Starbucks partners on LinkedIn. Ask them about their experiences and any tips they might have for landing the Assistant Manager role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your past experiences align with leading shifts and coaching partners. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 3
Show your passion for coffee and customer service! During interviews, share your love for the brand and how you can contribute to creating outstanding customer experiences. This enthusiasm can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Starbucks family. Keep an eye on our careers page for the latest opportunities!
We think you need these skills to ace Assistant Manager in Harlow
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight any previous experience leading a team. We want to see how you've motivated others and delivered great results in a fast-paced environment.
Be Specific About Your Achievements:Use concrete examples to demonstrate your commercial acumen. Talk about how you’ve used data to improve performance or how you’ve successfully managed operational priorities in the past.
Emphasise Your Customer Focus:Starbucks is all about delivering world-class customer experiences. In your application, share stories that showcase your commitment to customer satisfaction and how you've gone above and beyond for customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Starbucks EMEA
✨Know Your Numbers
Familiarise yourself with key performance indicators relevant to the role, like sales performance and labour efficiency. Be ready to discuss how you've used data in past roles to drive results and improve team performance.
✨Showcase Your Leadership Style
Prepare examples of how you've led teams in fast-paced environments. Highlight your coaching techniques and how you celebrate team achievements, as this aligns perfectly with what they’re looking for in an Assistant Manager.
✨Understand the Brand
Dive deep into Starbucks' values and mission. Be prepared to discuss how you can contribute to their community-focused approach and enhance customer experiences while maintaining operational standards.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the role and the company. Inquire about their training programmes or how they measure success in the Assistant Manager position to demonstrate your eagerness to grow within the brand.
