At a Glance
- Tasks: Lead shifts, deliver exceptional customer experiences, and drive commercial results.
- Company: Join the vibrant community at Starbucks, where your voice matters.
- Benefits: Enjoy 28 days holiday, free drinks, discounts, and career growth opportunities.
- Other info: Be part of an inclusive team with fantastic long-term career prospects.
- Why this job: Empower your leadership skills while making a real impact in a dynamic environment.
- Qualifications: Experience in leading teams in fast-paced retail or hospitality settings.
The predicted salary is between 25000 - 30000 £ per year.
We’re looking for leaders at Starbucks. Join us for coffee, stay for the community, connections and opportunities. We’ve got an exciting opportunity for you to join us as an assistant manager. Find your place as a leader at Starbucks and help us build the brand’s future. Here your voice is brewed into everything we do.
As an assistant manager at Starbucks you will be empowered to deliver outstanding commercial results and customer experiences, taking full ownership for operational standards, partner engagement and key performance indicators. To be successful in the role, you’ll have previous experience in leading a team in a dynamic, fast-paced and customer-focused retail or hospitality environment. You’ll champion our mission and values to create our Starbucks experience for our customers and partners. You’ll bring your commercial acumen with the ability to translate metrics into actions whilst confidently managing both people and operational priorities. We’re looking for leaders with a growth mindset and an appetite for growing your leadership career.
Responsibilities- Lead shifts with a focus on delivering commercial results and world‑class customer experience and ensuring every partner is set up for success.
- Take ownership of our KPIs including labour efficiency, waste reduction, and sales performance.
- Ensure shift deployment meets planned roles and routines, adjusting to optimise customer experience.
- Observe partner performance, coach and provide feedback.
- Recognise and celebrate partner achievements during and after shifts.
- Act as the store’s duty manager when scheduled, being accountable for all operational and partner decisions during your shift.
- Ensure brand and operational standards are consistently met or exceeded.
- Use financial and operational data to make informed decisions that improve shift performance.
- Train and coach partners to deliver consistent quality, efficiency, and service excellence.
- Lead and embed new initiatives and product launches at store level.
- Maintain compliance with health, safety, food safety and security standards.
- Previous experience leading a team in a dynamic, fast‑paced and customer‑focused retail or hospitality environment.
- Commercial acumen with the ability to translate metrics into actions.
- Strong leadership and coaching skills.
- Ability to manage both people and operational priorities.
- 28 days holiday a year (including Bank Holidays).
- Free drinks and one item of food when you’re on shift.
- Bean stock options for all partners (own part of Starbucks!).
- Comprehensive training (including coffee knowledge!) and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself).
- A free bag of coffee each week and a 30% partner discount on food, beverages and merchandise.
- Discounts with local and national retailers (cell phones, gym memberships, entertainment tickets, hotels, etc.) through Perks at Work platform.
- Life assurance.
- Home Sweet Loan (interest‑free loans that can be paid back over 12 months to help pay your rental deposit).
- A free 24/7 Employee Assistance Programme available to you and your family.
- Recognition schemes and monetary awards for long service, WOWing customers and your fellow partners.
- Great long‑term career opportunities in store and support centre.
Application → CV review → first stage interview → second stage interview → offer and onboarding.
Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression.
Assistant Manager in Guisborough employer: Starbucks EMEA
At Starbucks, we pride ourselves on being more than just a coffee shop; we are a community that fosters connections and growth. As an Assistant Manager, you will enjoy a vibrant work culture that values your voice and empowers you to lead with purpose, all while benefiting from comprehensive training, generous holiday allowances, and unique perks like bean stock options and discounts. Join us in creating exceptional customer experiences and take advantage of the long-term career opportunities available within our inclusive and diverse workforce.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager in Guisborough
✨Tip Number 1
Get to know the Starbucks culture before your interview. Dive into our mission and values, and think about how your leadership style aligns with them. This will help you show that you're not just looking for a job, but that you genuinely want to be part of the Starbucks community.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team in a fast-paced environment. Be ready to share how you’ve tackled challenges and celebrated successes, as this will demonstrate your ability to manage people and operational priorities effectively.
✨Tip Number 3
When you get the chance to ask questions during your interview, focus on operational standards and partner engagement. This shows that you’re already thinking about how to drive commercial results and enhance the customer experience, which is key for an Assistant Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about the role and the amazing benefits we offer at Starbucks.
We think you need these skills to ace Assistant Manager in Guisborough
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your previous experience in leading a team. We want to see how you've successfully managed people and operational priorities in a fast-paced environment, so don’t hold back!
Be Authentic:Let your personality shine through in your application. At Starbucks, we value authenticity, so share your passion for coffee and customer service. This is your chance to show us why you’d be a great fit for our community.
Tailor Your CV:Make sure your CV is tailored to the Assistant Manager role. Use keywords from the job description, like 'commercial acumen' and 'operational standards', to demonstrate that you understand what we’re looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining the Starbucks family!
How to prepare for a job interview at Starbucks EMEA
✨Know Your Starbucks
Before the interview, dive deep into Starbucks' mission, values, and recent initiatives. Understanding their culture and what they stand for will help you align your answers with their expectations and show that you're genuinely interested in being part of the team.
✨Showcase Your Leadership Skills
Prepare specific examples from your past experiences where you've successfully led a team in a fast-paced environment. Highlight how you managed operational priorities, coached team members, and achieved key performance indicators. This will demonstrate your capability to take ownership and drive results.
✨Be Ready to Discuss Metrics
Since the role requires commercial acumen, be prepared to talk about how you've used data to make informed decisions in previous roles. Think of instances where you translated metrics into actionable strategies that improved performance, as this will resonate well with the interviewers.
✨Engage with Enthusiasm
During the interview, let your passion for customer service and community engagement shine through. Share your ideas on how to enhance the Starbucks experience for both customers and partners. A positive attitude and enthusiasm can set you apart as a candidate who truly embodies the Starbucks spirit.
