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For Companies At a Glance
- Tasks: Lead shifts, deliver exceptional customer experiences, and coach your team to success.
- Company: Join the vibrant community at Starbucks, where your voice matters.
- Benefits: Enjoy 28 days holiday, free drinks, and discounts on food and merchandise.
- Why this job: Be a part of a brand that values your leadership and growth.
- Qualifications: Experience in leading teams in fast-paced retail or hospitality environments.
- Other info: Great long-term career opportunities and comprehensive training await you.
The predicted salary is between 30000 - 42000 £ per year.
We’re looking for leaders at Starbucks. Join us for coffee, stay for the community, connections and opportunities. We’ve got an exciting opportunity for you to join us as an assistant manager. Find your place as a leader at Starbucks and help us build the brand’s future. Here your voice is brewed into everything we do. As an assistant manager you will be empowered to deliver outstanding commercial results and customer experiences, taking full ownership for operational standards, partner engagement and key performance indicators.
Responsibilities
- Leading shifts with a focus on delivering commercial results and world-class customer experience and ensuring every partner is set up for success.
- Taking ownership of our KPIs including labour efficiency, waste reduction, and sales performance.
- Ensuring shift deployment meets planned roles and routines, adjusting to optimise customer experience.
- Observing partner performance, coaching and providing feedback.
- Recognising and celebrating partner achievements during and after shifts.
- Acting as the store’s duty manager when scheduled, being accountable for all operational and partner decisions during your shift.
- Ensuring brand and operational standards are consistently met or exceeded.
- Using financial and operational data to make informed decisions that improve shift performance.
- Training and coaching partners to deliver consistent quality, efficiency, and service excellence.
- Leading and embedding new initiatives and product launches at store level.
- Maintaining compliance with health & safety, food safety and security standards.
Qualifications
To be successful in the role, you’ll have previous experience in leading a team in a dynamic, fast-paced and customer-focused retail or hospitality environment. You’ll champion our mission and values to create the Starbucks experience for our customers and partners. You’ll bring your commercial acumen with the ability to translate metrics into actions whilst confidently managing both people and operational priorities. We’re looking for leaders with a growth mindset and an appetite for growing your leadership career.
Working hours & Training
Given the nature of our stores, working hours could include early mornings, evenings, weekends, nights and/or holidays. All our retail store partners begin their careers with us by undertaking an introductory training programme led by in-store trainers and coaches designed to immerse you in the Starbucks culture and set you up for success. These training programmes are delivered in our stores and provide partners with the opportunity to learn on the job supported by their manager.
Benefits
- 28 days holiday a year (including Bank Holidays).
- Free drinks and one item of food when you’re on shift.
- Bean stock options for all partners (own part of Starbucks!).
- Comprehensive training and access to Starbucks Global Academy.
- A free bag of coffee each week and a 30% partner discount on food, beverages, and merchandise.
- Discounts with local and national retailers through Perks at Work platform.
- Life assurance.
- Home Sweet Loan (Interest-free loans to help pay your rental deposit).
- A free 24/7 Employee Assistance Programme for you and your family.
- Recognition schemes and monetary awards for long service and customer WOWs.
- Great long-term career opportunities in store and support center.
What is our process?
Application > CV review > first stage interview > second stage interview > offer and onboarding.
EEO Statement
Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression.
Know someone who would be a perfect fit? Share this opportunity with them! At Starbucks, there’s always room for one more.
Assistant Manager in Glasgow employer: Starbucks EMEA
Contact Detail:
Starbucks EMEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager in Glasgow
✨Tip Number 1
Get to know the Starbucks culture! Before your interview, spend some time in a local store. Observe how the team interacts and what makes the customer experience special. This will help you connect with the brand during your chat.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or improved performance. Be ready to share these during your interview to show how you can bring your skills to Starbucks.
✨Tip Number 3
Show your passion for coffee and community! Starbucks is all about connection, so let your enthusiasm shine through. Talk about why you love the brand and how you can contribute to its mission.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Starbucks family. Don’t miss out on this opportunity!
We think you need these skills to ace Assistant Manager in Glasgow
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your previous experience in leading teams. We want to see how you've motivated others and delivered great results in a fast-paced environment.
Be Authentic: Let your personality shine through! We’re all about community and connections at Starbucks, so don’t be afraid to show us who you are and why you’re passionate about joining our team.
Tailor Your CV: Make sure your CV reflects the specific skills and experiences that match the Assistant Manager role. Use keywords from the job description to demonstrate that you understand what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your commitment to becoming part of the Starbucks family.
How to prepare for a job interview at Starbucks EMEA
✨Know Your Numbers
As an Assistant Manager, you'll need to be comfortable with KPIs. Brush up on your understanding of labour efficiency, waste reduction, and sales performance metrics. Be ready to discuss how you've used data in the past to drive results.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership experience in fast-paced environments. Think about times when you coached team members or celebrated their achievements. This will demonstrate your ability to engage and motivate partners effectively.
✨Understand the Starbucks Culture
Familiarise yourself with Starbucks' mission and values. During the interview, express how you align with their culture and how you can contribute to creating a positive customer experience. This shows you're not just looking for a job, but a place where you can grow.
✨Be Ready for Scenario Questions
Expect situational questions that assess your problem-solving skills. Prepare for scenarios related to operational challenges or customer service issues. Think through your responses to show how you'd handle these situations while maintaining brand standards.
