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- Tasks: Lead shifts, deliver exceptional customer experiences, and drive commercial results.
- Company: Join the vibrant community at Starbucks, where your voice matters.
- Benefits: Enjoy 28 days holiday, free drinks, discounts, and career growth opportunities.
- Other info: Flexible hours with comprehensive training and support for your career journey.
- Why this job: Be a leader in a dynamic environment and shape the future of Starbucks.
- Qualifications: Experience in retail or hospitality leadership and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
We’re looking for leaders at Starbucks. Join us for coffee, stay for the community, connections and opportunities. We’ve got an exciting opportunity for you to join us as an assistant manager. Find your place as a leader at Starbucks and help us build the brand’s future. Here your voice is brewed into everything we do.
As an assistant manager at Starbucks you will be empowered to deliver outstanding commercial results and customer experiences, taking full ownership for operational standards, partner engagement and key performance indicators. To be successful in the role, you’ll have previous experience in leading a team in a dynamic, fast-paced and customer-focused retail or hospitality environment. You’ll champion our mission and values to create our Starbucks experience for our customers and partners. You’ll bring your commercial acumen with the ability to translate metrics into actions whilst confidently managing both people and operational priorities. We’re looking for leaders with a growth mindset and an appetite for growing your leadership career.
Typical Day / Responsibilities
The best part about this role is that no two days are ever the same. As an assistant manager, working in one of our dynamic stores, alongside your store leadership team, you’ll be setting the example and leading from the front with on shift. A typical day could include:
- Leading shifts with a focus on delivering commercial results and world-class customer experience and ensuring every partner is set up for success
- Taking ownership of our KPIs including labour efficiency, waste reduction, and sales performance
- Ensuring shift deployment meets planned roles and routines, adjusting to optimise customer experience
- Observing partner performance, coaching and providing feedback
- Recognising and celebrating partner achievements during and after shifts
- Acting as the store’s duty manager when scheduled, being accountable for all operational and partner decisions during your shift
- Ensuring brand and operational standards are consistently met or exceeded
- Using financial and operational data to make informed decisions that improve shift performance
- Training and coaching partners to deliver consistent quality, efficiency, and service excellence
- Leading and embedding new initiatives and product launches at store level
- Maintaining compliance with health & safety, food safety and security standards
Given the nature of our stores, working hours could include early mornings, evenings, weekends, nights and/or holidays.
Training & Development
All our retail store partners begin their careers with us by undertaking an introductory training programme led by our in-store trainers and coaches designed to immerse you in the Starbucks culture and set you up for success. These training programmes are delivered in our stores and provide partners with the opportunity to learn on the job supported by their manager.
Compensation & Benefits
In return, we offer a competitive starting salary and benefits that include:
- 28 days holiday a year (including Bank Holidays)
- Free drinks and one item of food when you’re on shift
- Bean stock options for all partners (own part of Starbucks!)
- Comprehensive training and access to Starbucks Global Academy
- A free bag of coffee each week and a 30% partner discount on food, beverages, and merchandise
- Discounts with local and national retailers through Perks at Work
- Life assurance
- Home Sweet Loan (Interest-free loans that can be paid back over 12 months)
- A free 24/7 Employee Assistance Programme for you and your family
- Recognition schemes and monetary awards for long service and WOWing customers and fellow Partners
- Great long-term career opportunities in store and support center
Process & Equal Opportunity
Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression.
Application Process
Application > CV review > first stage interview > second stage interview > offer and onboarding.
Assistant Manager in Glapwell employer: Starbucks EMEA
Contact Detail:
Starbucks EMEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager in Glapwell
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time in a Starbucks store. Observe how the team interacts and how they serve customers. This will give you insights into their values and help you connect during your chat.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or improved performance. Be ready to share these during your interview to show how you embody the growth mindset they're looking for.
✨Tip Number 3
Show your passion for coffee and community! Starbucks is all about creating connections. Share why you love the brand and how you can contribute to building that community spirit as an assistant manager.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Starbucks family. Don’t miss out on this opportunity!
We think you need these skills to ace Assistant Manager in Glapwell
Some tips for your application 🫡
Show Your Passion for Coffee: When you're writing your application, let your love for coffee and the Starbucks experience shine through. We want to see how you connect with our brand and values, so don’t hold back on sharing your enthusiasm!
Highlight Your Leadership Skills: Make sure to showcase any previous experience leading a team in a fast-paced environment. We’re looking for leaders who can inspire and motivate others, so share specific examples of how you've done this in the past.
Be Data-Driven: Since we value commercial acumen, include any experiences where you've used data to drive decisions or improve performance. This could be anything from managing KPIs to optimising customer experiences – we want to know how you think!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on your journey with Starbucks. We can’t wait to hear from you!
How to prepare for a job interview at Starbucks EMEA
✨Know Your Starbucks
Before the interview, dive deep into Starbucks' mission, values, and culture. Familiarise yourself with their products and any recent news or initiatives. This will not only show your enthusiasm but also help you align your answers with what they stand for.
✨Showcase Your Leadership Skills
Prepare specific examples from your past experiences where you've successfully led a team in a fast-paced environment. Highlight how you motivated your team, handled challenges, and achieved results. This is your chance to demonstrate that you can embody the leadership qualities they’re looking for.
✨Understand Key Performance Indicators (KPIs)
Brush up on the KPIs relevant to the role, such as labour efficiency and sales performance. Be ready to discuss how you’ve used data to drive decisions in previous roles. This shows that you can translate metrics into actionable strategies, which is crucial for an assistant manager.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only demonstrates your interest but also helps you gauge if the company is the right fit for you.