At a Glance
- Tasks: Lead shifts, deliver exceptional customer experiences, and coach your team to success.
- Company: Join the vibrant community at Starbucks, where your voice matters.
- Benefits: Enjoy 28 days holiday, free drinks, discounts, and bean stock options.
- Other info: Great career growth opportunities and comprehensive training await you.
- Why this job: Empower your leadership skills while making a real impact in a dynamic environment.
- Qualifications: Previous experience in retail or hospitality leadership is essential.
The predicted salary is between 30000 - 42000 £ per year.
We’re looking for leaders at Starbucks. Join us for coffee, stay for the community, connections and opportunities. We’ve got an exciting opportunity for you to join us as an assistant manager. Find your place as a leader at Starbucks and help us build the brand’s future. Here your voice is brewed into everything we do.
As an assistant manager at Starbucks you will be empowered to deliver outstanding commercial results and customer experiences, taking full ownership for operational standards, partner engagement and key performance indicators.
To be successful in the role, you’ll have previous experience in leading a team in a dynamic, fast-paced and customer-focused retail or hospitality environment. You’ll champion our mission and values to create our Starbucks experience for our customers and partners. You’ll bring your commercial acumen with the ability to translate metrics into actions whilst confidently managing both people and operational priorities. We’re looking for leaders with a growth mindset and an appetite for growing your leadership career.
Typical day and responsibilities:
- Leading shifts with a focus on delivering commercial results and world-class customer experience and ensuring every partner is set up for success.
- Taking ownership of our KPIs including labour efficiency, waste reduction, and sales performance.
- Ensuring shift deployment meets planned roles and routines, adjusting to optimise customer experience.
- Observing partner performance, coaching and providing feedback.
- Recognising and celebrating partner achievements during and after shifts.
- Acting as the store’s duty manager when scheduled, being accountable for all operational and partner decisions during your shift.
- Ensuring brand and operational standards are consistently met or exceeded.
- Using financial and operational data to make informed decisions that improve shift performance.
- Training and coaching partners to deliver consistent quality, efficiency, and service excellence.
- Leading and embedding new initiatives and product launches at store level.
- Maintaining compliance with health & safety, food safety and security standards.
Given the nature of our stores, working hours could include early mornings, evenings, weekends, nights and/or holidays.
Training and development:
All our retail store partners begin their careers with us by undertaking an introductory training programme which are led by our amazing in store trainers and coaches and are designed to immerse you in the Starbucks culture and set you up for success. These training programmes are delivered in our stores and provide partners with the opportunity to learn on the job supported by their manager.
What is our process?
Application > CV review > first stage interview > second stage interview > offer and onboarding.
Equality, diversity and inclusion:
Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression.
Benefits:
- 28 days holiday a year (including Bank Holidays).
- Free drinks and one item of food when you’re on shift.
- Bean stock options for all partners (own part of Starbucks!).
- Comprehensive training and access to Starbucks Global Academy.
- A free bag of coffee each week and a 30% partner discounts on food, beverages, and merchandise.
- Discounts with local and national retailers through Perks at Work platform.
- Life assurance.
- Home Sweet Loan (Interest-free loans to help pay your rental deposit).
- A free 24/7 Employee Assistance Programme for you and your family.
- Recognition schemes and monetary awards for long service and WOWing customers.
- Great long-term career opportunities in store and support center.
Assistant Manager in Essex employer: Starbucks EMEA
Starbucks in Edinburgh offers a vibrant work culture where you can thrive as a Store Leader, focusing on customer experience and growth. With opportunities for professional development and a commitment to operational excellence, you'll be part of a team that values collaboration and innovation. Enjoy the unique advantage of working in a dynamic retail environment that prioritises both employee engagement and exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager in Essex
✨Tip Number 1
Get to know the Starbucks culture! Before your interview, spend some time in a local store. Observe how the team interacts and what makes the customer experience special. This will help you connect your answers to their values during the interview.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or improved performance in a fast-paced environment. Be ready to share these during your interview to show how you embody the growth mindset they’re looking for.
✨Tip Number 3
Don’t forget to ask questions! Prepare thoughtful questions about the role and the team dynamics. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates directly from us at Starbucks.
We think you need these skills to ace Assistant Manager in Essex
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Assistant Manager role. Highlight your leadership experience in fast-paced environments and any achievements that showcase your ability to drive results.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about joining Starbucks. Share specific examples of how you've led teams and improved customer experiences, and don’t forget to mention your growth mindset!
Showcase Your Commercial Acumen:In your application, demonstrate your understanding of key performance indicators and how you've used data to make informed decisions in previous roles. This will show us you're ready to take ownership of operational standards.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to review your application and get you on the path to becoming part of our Starbucks family!
How to prepare for a job interview at Starbucks EMEA
✨Know Your Starbucks
Before the interview, dive deep into Starbucks' mission, values, and recent initiatives. Understanding the brand will help you connect your experiences to their culture and show that you're genuinely interested in being part of the team.
✨Showcase Your Leadership Skills
Prepare specific examples from your past experiences where you've successfully led a team in a fast-paced environment. Highlight how you motivated your team, managed challenges, and achieved commercial results to demonstrate your fit for the assistant manager role.
✨Be Data-Driven
Familiarise yourself with key performance indicators relevant to retail management. Be ready to discuss how you've used data to make informed decisions in previous roles, as this aligns perfectly with the responsibilities of managing KPIs at Starbucks.
✨Engage with the Interviewers
During the interview, don’t just answer questions—engage with your interviewers. Ask insightful questions about their experiences at Starbucks and how they embody the company’s values. This shows your enthusiasm and helps build a connection with them.
