Deputy Store Manager in Cardiff

We’re looking for leaders at Starbucks. Join us for coffee, stay for the community, connections and opportunities. We’ve got an exciting opportunity for you to join us as a deputy store manager. Find your place as a leader at Starbucks and help us build the brand’s future. Here your voice is brewed into everything we do.

As a deputy store manager you’ll partner with your store manager to co-lead the store and deliver outstanding commercial, operational and people results. You’ll be empowered with direct accountability for specific business areas, from compliance to training to commercial performance and lead the store in the absence of the store manager.

• Co-leading the store to achieve financial targets, customer satisfaction scores, and operational excellence.
• Owning business areas which could include compliance, labour management or local marketing.
• Leading the store leadership team, ensuring clarity of roles and accountability for results.
• Forecasting future staffing needs, participating in recruitment and selection.
• Owning the store partner training; ensuring all partners have completed required training and are set up for success.
• Acting as the store manager when required, including full operational and partner accountability.
• Monitoring store KPIs, analysing performance trends, and implementing action plans.
• Driving cost control and profitability through effective resource planning and waste management.
• Closing both standards and opportunity gaps using the store action plan.
• Ensuring consistent delivery of brand and operational standards.
• Maintaining compliance with health & safety, food safety and security standards which include conducting and recording due diligence checks.

To be successful in the role, you’ll have previous experience in leading a team in a dynamic, fast-paced and customer-focused retail or hospitality environment. You’ll champion our mission and values to create our Starbucks experience for our customers and partners. You’ll bring your commercial acumen with the ability to translate metrics into actions whilst confidently managing both people and operational priorities. We’re looking for leaders with a growth mindset and an appetite for growing your leadership career.

In this role, you’ll be part of an introductory training programme led by in-store trainers and coaches designed to immerse you in the Starbucks culture and set you up for success. Training programmes are delivered in our stores and provide partners with the opportunity to learn on the job supported by their manager.

• 28 days holiday a year (including Bank Holidays).
• Free drinks and one item of food when you’re on shift.
• Our store bonus program.
• Bean stock options for all partners.
• Comprehensive training (including coffee knowledge) and access to Starbucks Global Academy.
• A free bag of coffee each week and a 30% partner discount on food, beverages, and merchandise.
• Discounts with local and national retailers through Perks at Work.
• Life assurance.
• Home Sweet Loan (Interest-free loans to help pay rental deposit).
• A free 24/7 Employee Assistance Programme for you and your family.
• Recognition schemes and monetary awards for long service and customer wow moments.
• Great long-term career opportunities in store and support center.

What is our process? Application > CV review > first stage interview > second stage interview > offer and onboarding.

Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression.