At a Glance
- Tasks: Lead shifts, deliver exceptional customer experiences, and drive commercial results.
- Company: Join the vibrant community at Starbucks, where your voice matters.
- Benefits: Enjoy 28 days holiday, free drinks, discounts, and bean stock options.
- Other info: Great long-term career opportunities and comprehensive training await you.
- Why this job: Empower your leadership journey in a dynamic, fast-paced environment.
- Qualifications: Previous experience in retail or hospitality leadership is essential.
The predicted salary is between 25000 - 30000 £ per year.
We’re looking for leaders at Starbucks. Join us for coffee, stay for the community, connections and opportunities. We’ve got an exciting opportunity for you to join us as an assistant manager. Find your place as a leader at Starbucks and help us build the brand’s future. Here your voice is brewed into everything we do.
As an assistant manager at Starbucks you will be empowered to deliver outstanding commercial results and customer experiences, taking full ownership for operational standards, partner engagement and key performance indicators. To be successful in the role, you’ll have previous experience in leading a team in a dynamic, fast-paced and customer-focused retail or hospitality environment. You’ll champion our mission and values to create our Starbucks experience for our customers and partners. You’ll bring your commercial acumen with the ability to translate metrics into actions whilst confidently managing both people and operational priorities. We’re looking for leaders with a growth mindset and an appetite for growing your leadership career.
Typical Day / Responsibilities
The best part about this role is that no two days are ever the same. As an assistant manager, working in one of our dynamic stores, alongside your store leadership team, you’ll be setting the example and leading from the front with on shift. A typical day could include:
- Leading shifts with a focus on delivering commercial results and world-class customer experience and ensuring every partner is set up for success
- Taking ownership of our KPIs including labour efficiency, waste reduction, and sales performance
- Ensuring shift deployment meets planned roles and routines, adjusting to optimise customer experience
- Observing partner performance, coaching and providing feedback
- Recognising and celebrating partner achievements during and after shifts
- Acting as the store’s duty manager when scheduled, being accountable for all operational and partner decisions during your shift
- Ensuring brand and operational standards are consistently met or exceeded
- Using financial and operational data to make informed decisions that improve shift performance
- Training and coaching partners to deliver consistent quality, efficiency, and service excellence
- Leading and embedding new initiatives and product launches at store level
- Maintaining compliance with health & safety, food safety and security standards
Given the nature of our stores, working hours could include early mornings, evenings, weekends, nights and/or holidays.
Training & Development
All our retail store partners begin their careers with us by undertaking an introductory training programme led by our in-store trainers and coaches designed to immerse you in the Starbucks culture and set you up for success. These training programmes are delivered in our stores and provide partners with the opportunity to learn on the job supported by their manager.
Compensation & Benefits
In return, we offer a competitive starting salary and benefits that include:
- 28 days holiday a year (including Bank Holidays)
- Free drinks and one item of food when you’re on shift
- Bean stock options for all partners (own part of Starbucks!)
- Comprehensive training and access to Starbucks Global Academy
- A free bag of coffee each week and a 30% partner discount on food, beverages, and merchandise
- Discounts with local and national retailers through Perks at Work
- Life assurance
- Home Sweet Loan (Interest-free loans that can be paid back over 12 months)
- A free 24/7 Employee Assistance Programme for you and your family
- Recognition schemes and monetary awards for long service and WOWing customers and fellow Partners
- Great long-term career opportunities in store and support center
Process & Equal Opportunity
Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression.
Application Process
Application > CV review > first stage interview > second stage interview > offer and onboarding.
Assistant Manager in Blackburn employer: Starbucks EMEA
At Starbucks, we pride ourselves on being more than just a coffee shop; we are a community that fosters growth and connection. As an Assistant Manager, you will enjoy a vibrant work culture that values your leadership and empowers you to make a real impact on both customer experiences and partner engagement. With comprehensive training, competitive benefits including free drinks and food, and opportunities for career advancement, Starbucks is an excellent employer for those looking to thrive in a dynamic retail environment.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager in Blackburn
✨Tip Number 1
Get to know the Starbucks culture! Before your interview, spend some time in a local store. Observe how the team interacts and what makes the customer experience special. This will help you connect your own leadership style with what Starbucks values.
✨Tip Number 2
Prepare to showcase your leadership skills! Think of specific examples from your past experiences where you’ve led a team or improved performance. Be ready to discuss how you can apply those skills to drive results at Starbucks.
✨Tip Number 3
Don’t forget to ask questions during your interview! Show your interest in the role by asking about team dynamics, operational challenges, or growth opportunities. It’s a great way to demonstrate your enthusiasm for becoming an assistant manager.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates directly from us, making it easier to stay in the loop about your dream job at Starbucks.
We think you need these skills to ace Assistant Manager in Blackburn
Some tips for your application 🫡
Show Your Passion for Coffee:When you're writing your application, let your love for coffee and the Starbucks experience shine through. We want to see how you connect with our brand and values, so don’t hold back!
Highlight Your Leadership Skills:Make sure to showcase your previous experience in leading teams. Use specific examples that demonstrate how you've motivated others and achieved great results in a fast-paced environment.
Be Data-Driven:Since we value commercial acumen, include any metrics or KPIs you've successfully managed in past roles. This shows us you can translate numbers into actions that drive success.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t miss out on this opportunity!
How to prepare for a job interview at Starbucks EMEA
✨Know Your Starbucks Inside Out
Before your interview, make sure you’re familiar with Starbucks' mission, values, and the latest initiatives. This shows your genuine interest in the brand and helps you align your answers with what they stand for.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you successfully led a team or improved customer service. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your ability to manage people effectively.
✨Understand Key Performance Indicators (KPIs)
Brush up on what KPIs are relevant to the role of an assistant manager at Starbucks. Be ready to discuss how you’ve used data to drive performance in previous roles, as this will demonstrate your commercial acumen and operational focus.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, like managing a busy shift or resolving a customer complaint. Think through potential scenarios beforehand and prepare your responses to show your problem-solving skills and customer-centric approach.
