At a Glance
- Tasks: Lead shifts, deliver amazing customer experiences, and coach your team to success.
- Company: Join the vibrant community at Starbucks and be part of our exciting journey.
- Benefits: Enjoy 28 days holiday, free drinks, discounts, and career growth opportunities.
- Other info: Flexible working hours with great long-term career prospects.
- Why this job: Empower your leadership skills while making a real impact in a dynamic environment.
- Qualifications: Previous experience in retail or hospitality leadership is essential.
The predicted salary is between 25000 - 30000 £ per year.
We’re looking for leaders at Starbucks. Join us for coffee and stay for the community, connections, and opportunities. We’ve got an exciting opportunity for you to join us as an assistant manager. Find your place as a leader at Starbucks and help us build the brand’s future. As an assistant manager you will be empowered to deliver outstanding commercial results and customer experiences, taking full ownership for operational standards, partner engagement and key performance indicators.
Responsibilities
- Leading shifts with a focus on delivering commercial results and world-class customer experience and ensuring every partner is set up for success.
- Taking ownership of our KPIs including labour efficiency, waste reduction, and sales performance.
- Ensuring shift deployment meets planned roles and routines, adjusting to optimise customer experience.
- Observing partner performance, coaching and providing feedback.
- Recognising and celebrating partner achievements during and after shifts.
- Acting as the store’s duty manager when scheduled, being accountable for all operational and partner decisions during your shift.
- Ensuring brand and operational standards are consistently met or exceeded.
- Using financial and operational data to make informed decisions that improve shift performance.
- Training and coaching partners to deliver consistent quality, efficiency, and service excellence.
- Leading and embedding new initiatives and product launches at store level.
- Maintaining compliance with health & safety, food safety and security standards.
Given the nature of our stores, working hours could include early mornings, evenings, weekends, nights and/or holidays. All retail store partners begin their careers with us by undertaking an introductory training programme led by our in-store trainers and coaches. This programme immerses you in the Starbucks culture and sets you up for success, providing opportunities to learn on the job supported by your manager.
Qualifications
To be successful in the role, you’ll have previous experience in leading a team in a dynamic, fast-paced and customer-focused retail or hospitality environment. You’ll champion our mission and values to create the Starbucks experience for our customers and partners. You’ll bring commercial acumen with the ability to translate metrics into action while confidently managing both people and operational priorities. We’re looking for leaders with a growth mindset and an appetite for growing your leadership career.
Benefits
- 28 days holiday a year (including Bank Holidays).
- Free drinks and one item of food when you’re on shift.
- Bean stock options for all partners (own part of Starbucks!).
- Comprehensive training (including coffee knowledge) and access to Starbucks Global Academy, our online learning platform to help you continuously develop yourself.
- A free bag of coffee each week and a 30% partner discount on food, beverages, and merchandise.
- Discounts with local and national retailers (cell phones, gym memberships, entertainment tickets, hotels, etc.) through Perks at Work platform.
- Life assurance.
- Home Sweet Loan (interest‑free loans that can be paid back over 12 months to help pay your rental deposit).
- A free 24/7 Employee Assistance Programme available to you and your family.
- Recognition schemes and monetary awards for long service, WOWing customers, and your fellow partners.
- Great long‑term career opportunities in store and support centre.
Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression.
Assistant Manager employer: Starbucks EMEA
At Starbucks, we pride ourselves on being more than just a coffee shop; we are a community that fosters connections and growth. As an Assistant Manager, you will enjoy a supportive work culture that prioritises your development through comprehensive training and leadership opportunities, alongside attractive benefits such as free drinks, bean stock options, and a commitment to inclusivity. Join us in creating exceptional customer experiences while building a rewarding career in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Starbucks EMEA. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Starbucks EMEA
Don't be shy about reaching out to Starbucks EMEA directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Starbucks EMEA and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Starbucks EMEA
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
