At a Glance
- Tasks: Lead shifts, deliver exceptional customer experiences, and coach your team to success.
- Company: Join the vibrant community at Starbucks, where your voice matters.
- Benefits: Enjoy 28 days holiday, free drinks, and discounts on food and merchandise.
- Other info: Great long-term career opportunities and comprehensive training await you.
- Why this job: Be a part of a brand that values your leadership and growth.
- Qualifications: Experience in leading teams in fast-paced retail or hospitality environments.
The predicted salary is between 28800 - 43200 £ per year.
We’re looking for leaders at Starbucks. Join us for coffee, stay for the community, connections and opportunities. We’ve got an exciting opportunity for you to join us as an assistant manager. Find your place as a leader at Starbucks and help us build the brand’s future. Here your voice is brewed into everything we do.
As an assistant manager you will be empowered to deliver outstanding commercial results and customer experiences, taking full ownership for operational standards, partner engagement and key performance indicators.
Responsibilities- Leading shifts with a focus on delivering commercial results and world-class customer experience and ensuring every partner is set up for success.
- Taking ownership of our KPIs including labour efficiency, waste reduction, and sales performance.
- Ensuring shift deployment meets planned roles and routines, adjusting to optimise customer experience.
- Observing partner performance, coaching and providing feedback.
- Recognising and celebrating partner achievements during and after shifts.
- Acting as the store’s duty manager when scheduled, being accountable for all operational and partner decisions during your shift.
- Ensuring brand and operational standards are consistently met or exceeded.
- Using financial and operational data to make informed decisions that improve shift performance.
- Training and coaching partners to deliver consistent quality, efficiency, and service excellence.
- Leading and embedding new initiatives and product launches at store level.
- Maintaining compliance with health & safety, food safety and security standards.
To be successful in the role, you’ll have previous experience in leading a team in a dynamic, fast-paced and customer-focused retail or hospitality environment. You’ll champion our mission and values to create the Starbucks experience for our customers and partners. You’ll bring your commercial acumen with the ability to translate metrics into actions whilst confidently managing both people and operational priorities. We’re looking for leaders with a growth mindset and an appetite for growing your leadership career.
Working hours & TrainingGiven the nature of our stores, working hours could include early mornings, evenings, weekends, nights and/or holidays. All our retail store partners begin their careers with us by undertaking an introductory training programme led by in-store trainers and coaches designed to immerse you in the Starbucks culture and set you up for success. These training programmes are delivered in our stores and provide partners with the opportunity to learn on the job supported by their manager.
Benefits- 28 days holiday a year (including Bank Holidays).
- Free drinks and one item of food when you’re on shift.
- Bean stock options for all partners (own part of Starbucks!).
- Comprehensive training and access to Starbucks Global Academy.
- A free bag of coffee each week and a 30% partner discount on food, beverages, and merchandise.
- Discounts with local and national retailers through Perks at Work platform.
- Life assurance.
- Home Sweet Loan (Interest-free loans to help pay your rental deposit).
- A free 24/7 Employee Assistance Programme for you and your family.
- Recognition schemes and monetary awards for long service and customer WOWs.
- Great long-term career opportunities in store and support center.
Application > CV review > first stage interview > second stage interview > offer and onboarding.
EEO StatementStarbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression.
Know someone who would be a perfect fit? Share this opportunity with them! At Starbucks, there’s always room for one more.
Assistant Manager employer: Starbucks EMEA
At Starbucks, we pride ourselves on being an exceptional employer that fosters a vibrant work culture where every partner's voice is valued. As an Assistant Manager, you'll enjoy comprehensive training, generous benefits including 28 days of holiday and bean stock options, and the opportunity for significant career growth within a supportive community. Join us in creating memorable customer experiences while being part of a brand that champions inclusivity and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Get to know the Starbucks culture! Before your interview, spend some time in a local store. Observe how the team interacts and what makes the customer experience special. This will help you connect with the brand during your chat.
✨Tip Number 2
Prepare to showcase your leadership skills! Think of examples from your past where you've led a team or improved performance. Be ready to discuss how you can bring that experience to Starbucks and help elevate the team.
✨Tip Number 3
Don’t forget to ask questions! Show your interest by asking about the team dynamics, training opportunities, and how success is measured at Starbucks. It’s a great way to demonstrate your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Starbucks family. Let’s brew your future together!
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight any previous experience you have in leading a team. We want to see how you've motivated others and driven results in a fast-paced environment.
Be Authentic:Let your personality shine through! At Starbucks, we value authenticity, so don’t be afraid to share your passion for coffee and customer service in your application. It helps us get to know the real you.
Tailor Your CV:Make sure your CV is tailored to the Assistant Manager role. Use keywords from the job description, like 'operational standards' and 'partner engagement', to show that you understand what we're looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining the Starbucks family!
How to prepare for a job interview at Starbucks EMEA
✨Know Your Numbers
As an Assistant Manager, you'll be expected to understand key performance indicators (KPIs) like labour efficiency and sales performance. Brush up on these metrics before your interview, and be ready to discuss how you've used data to drive results in previous roles.
✨Showcase Your Leadership Style
Starbucks is looking for leaders who can inspire their teams. Think about examples from your past where you’ve successfully led a team, coached partners, or celebrated achievements. Be prepared to share these stories to demonstrate your leadership style and how it aligns with Starbucks' values.
✨Emphasise Customer Experience
Customer experience is at the heart of Starbucks. Prepare to discuss how you've enhanced customer satisfaction in previous roles. Bring specific examples of how you’ve handled difficult situations or improved service quality, as this will show your commitment to delivering world-class experiences.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and operational decision-making. Think through potential challenges you might face as an Assistant Manager and how you would address them. This will help you demonstrate your ability to think on your feet and make informed decisions.
