At a Glance
- Tasks: Assist the store manager in executing operations and leading the team during shifts.
- Company: Join Starbucks, a brand known for its culture and commitment to customer experience.
- Benefits: Flexible hours, employee discounts, and opportunities for growth within a global company.
- Other info: Dynamic work environment with a focus on teamwork and personal development.
- Why this job: Be part of a team that delivers legendary customer service and creates memorable experiences.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 20000 - 25000 £ per year.
This job contributes to Starbucks success by assisting the store manager in executing store operations during scheduled shifts. This job deploys partners and delegates tasks so that partners can create and maintain the Starbucks Experience for our customers. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.
Summary of Key Responsibilities
- Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
- Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
- Anticipates customer and store needs by constantly evaluating environment and customers for cues.
- Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
- Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
- Provides feedback to store manager on partner performance during shift.
- Contributes to positive team environment by recognising alarms or changes in partner morale and performance and communicating them to the store manager.
- Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
- Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
- Discovers and responds to customer needs.
- Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.
- Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned.
- Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
- Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
- Follows up with barista during the shift to ensure the delivery of legendary customer service for all customers.
- Maintains regular and consistent attendance and punctuality.
- Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
- Follows health, safety and sanitation guidelines for all products.
Summary of Experience
- Customer service experience in a retail or restaurant environment - 1 Year.
Required Knowledge, Skills and Abilities
- Ability to direct the work of others.
- Ability to learn quickly.
- Effective oral communication skills.
- Knowledge of the retail environment.
- Strong interpersonal skills.
- Ability to work as part of a team.
- Ability to build relationships.
Core Competencies
- Puts the customer first.
- Works well with others.
- Leads courageously.
- Develops continuously.
- Achieves results.
Step Up Supervisor employer: Starbucks Dereham Napier Way DT
Starbucks is an exceptional employer that fosters a vibrant and inclusive work culture, where partners are encouraged to grow and develop their skills. With a strong emphasis on customer service and teamwork, employees benefit from comprehensive training and ongoing support, ensuring they can thrive in their roles. Located in a dynamic environment, Starbucks offers unique opportunities for career advancement while promoting a positive atmosphere that values integrity and collaboration.
Contact Details:
Starbucks Dereham Napier Way DT Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Step Up Supervisor
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time on Starbucks' website and social media. Understand their values and mission so you can show how you fit right in with their vibe.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience and how it aligns with the Step Up Supervisor role.
✨Tip Number 3
Show off your customer service skills! During the interview, share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate that you truly understand what it means to put the customer first.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Step Up Supervisor
Some tips for your application 🫡
Show Your Passion for Customer Service:When you're writing your application, let your love for customer service shine through! Share specific examples of how you've gone above and beyond to create a great experience for customers. We want to see that you truly understand what it means to put the customer first.
Highlight Your Teamwork Skills:Since this role is all about working with others, make sure to mention your teamwork experiences. Talk about how you've collaborated with colleagues in the past and how you’ve contributed to a positive team environment. We value those who can lead and support their peers!
Be Authentic and Honest:We appreciate authenticity, so don’t be afraid to show your true self in your application. Share your personal journey and what drives you to work in a fast-paced environment like Starbucks. Honesty goes a long way in helping us get to know you better!
Apply Through Our Website:Make sure to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just follow the prompts and you’ll be good to go!
How to prepare for a job interview at Starbucks Dereham Napier Way DT
✨Know Your Starbucks Values
Before the interview, take some time to familiarise yourself with Starbucks' guiding principles and values. This will help you demonstrate how your personal values align with theirs, showing that you're not just a fit for the role but also for the company culture.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've delivered exceptional customer service. Think about times when you went above and beyond to meet customer needs, as this aligns perfectly with the role's focus on creating a legendary customer experience.
✨Demonstrate Leadership Potential
As a Step Up Supervisor, you'll need to lead a team. Be ready to discuss instances where you've successfully directed others or provided coaching. Highlight your ability to maintain a positive team environment and how you've handled challenges in the past.
✨Practice Calmness Under Pressure
Given the fast-paced nature of the role, think of examples where you've maintained composure during busy periods or unexpected situations. This will show your potential employer that you can keep the store running smoothly, even when things get hectic.
