At a Glance
- Tasks: Drive growth and optimise operations while collaborating with cross-functional teams.
- Company: Dynamic company focused on market performance and customer satisfaction.
- Benefits: Competitive salary, career development opportunities, and a collaborative work environment.
- Other info: Fast-paced environment with opportunities for innovation and influence.
- Why this job: Shape market strategies and make a real impact on business growth.
- Qualifications: Strong financial acumen, leadership skills, and experience in performance optimisation.
The predicted salary is between 59400 - 72600 £ per year.
As Senior Operations & Growth Manager, you drive transaction growth, cost optimization, and customer satisfaction across licensed markets. You will partner with GMs and cross-functional teams to translate insights into actionable growth plans and operational improvements. You act as a trusted advisor, shaping market performance and profitability through strong financial acumen and leadership. This role offers influence over pricing, demand drivers, and customer experience to deliver sustained growth and efficiency.
Responsibilities
- Shape market operating approach with licensees to align pricing, labour, demand drivers, and customer experience.
- Drive integrated performance optimization by coordinating cross-functional teams and licensees.
- Develop and execute corrective commercial plans to boost sales, protect margins, and build resilience.
- Serve as senior advisor to markets and leadership to align brand standards and performance.
- Diagnose performance using in-market assessments and KPI insights to identify root causes and gaps.
- Translate insights into high-impact, prioritized actions for growth and cost optimization.
Key requirements
- Own market performance and ensure initiatives meet short- and long-term targets.
- Drive alignment and accountability with licensees for sustained market outcomes.
- Capability building and coaching of market ops leaders to close capability gaps.
- Build stakeholder partnerships with internal teams and external partners.
- Act with pace to remove barriers and maintain momentum.
- Develop scalable dashboards and tools for transparency and faster decisions.
- Drive cross-functional execution across Operations, Marketing, Store Development, Design, PRO, and Finance.
- Review new store openings and renovations for transaction and ticket growth.
- Entrepreneurial mindset.
- Influence and advisory leadership without direct authority.
- Resilience and adaptability in dynamic environments.
- KPI analysis and insight synthesis.
- Dashboard design and data visualization.
- Cross-functional operational optimization.
Senior Manager Operations & Growth in London employer: Starbucks Corporation
At Starbucks, we pride ourselves on being an exceptional employer, offering a vibrant work culture where every voice is valued and innovation thrives. As a finance analyst, you'll enjoy comprehensive training, flexible benefits, and unique perks like bean stock options and a free bag of coffee each week, all while working in a supportive environment that fosters personal and professional growth. Join us in a role where no two days are the same, and be part of a team that is committed to inclusivity and excellence.
