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- Tasks: Lead shifts, deliver exceptional customer experiences, and drive commercial results.
- Company: Join the vibrant team at Starbucks, where community and connections thrive.
- Benefits: Enjoy 28 days holiday, free drinks, discounts, and career growth opportunities.
- Why this job: Be a leader in a dynamic environment and make a real impact every day.
- Qualifications: Experience in retail or hospitality leadership and a passion for customer service.
- Other info: Comprehensive training and support to help you succeed and grow your career.
The predicted salary is between 28800 - 43200 £ per year.
We’re looking for leaders at Starbucks. Join us for coffee, stay for the community, connections and opportunities.
We’ve got an exciting opportunity for you to join us as an assistant manager. Find your place as a leader at Starbucks and help us build the brand’s future. Here your voice is brewed into everything we do. As an assistant manager at Starbucks you will be empowered to deliver outstanding commercial results and customer experiences, taking full ownership for operational standards, partner engagement and key performance indicators.
To be successful in the role, you’ll have previous experience in leading a team in a dynamic, fast-paced and customer-focused retail or hospitality environment. You’ll champion our mission and values to create our Starbucks experience for our customers and partners. You’ll bring your commercial acumen with the ability to translate metrics into actions whilst confidently managing both people and operational priorities. We’re looking for leaders with a growth mindset and an appetite for growing your leadership career.
The best part about this role is that no two days are ever the same! As an assistant manager, working in one of our dynamic stores, alongside your store leadership team, you’ll be setting the example and leading from the front on shift. A typical day could include:
- Leading shifts with a focus on delivering commercial results and world-class customer experience and ensuring every partner is set up for success
- Taking ownership of our KPIs including labour efficiency, waste reduction, and sales performance
- Ensuring shift deployment meets planned roles and routines, adjusting to optimise customer experience
- Observing partner performance, coaching and providing feedback
- Recognising and celebrating partner achievements during and after shifts
- Acting as the store’s duty manager when scheduled, being accountable for all operational and partner decisions during your shift
- Ensuring brand and operational standards are consistently met or exceeded
- Using financial and operational data to make informed decisions that improve shift performance
- Training and coaching partners to deliver consistent quality, efficiency, and service excellence
- Leading and embedding new initiatives and product launches at store level
- Maintaining compliance with health & safety, food safety and security standards
Given the nature of our stores, working hours could include early mornings, evenings, weekends, nights and/or holidays.
In return, we’ll offer you a competitive starting salary and benefits that include:
- 28 days holiday a year (including Bank Holidays)
- Free drinks and one item of food when you’re on shift
- Bean stock options for all partners (own part of Starbucks!)
- Comprehensive training (including coffee knowledge!) and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself)
- A free bag of coffee each week and a 30% partner discount on food, beverages, and merchandise
- Discounts with local and national retailers (cell phones, gym memberships, entertainment tickets, hotels, etc.) through Perks at Work platform
- Life assurance
- Home Sweet Loan (Interest-free loans that can be paid back over 12 months to help pay your rental deposit)
- A free 24/7 Employee Assistance Programme available to you and your family
- Recognition schemes and monetary awards for long service, WOWing customers and your fellow Partners
- Great long-term career opportunities in store and support centre
So, if you’re looking for a new opportunity, with us you’ll be welcomed, you’ll be challenged, you’ll be inspired. Here you’ll be heard. Because here, you’re a part of it all. Here you belong.
Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression.
Assistant Manager in Sunderland employer: Starbucks Coffee Company
Contact Detail:
Starbucks Coffee Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager in Sunderland
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time in a Starbucks store. Observe how the team interacts and how they serve customers. This will give you insights to discuss during your interview and show that you're genuinely interested.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or improved performance. Be ready to share these during your interview to demonstrate your experience and how you can contribute to the Starbucks team.
✨Tip Number 3
Be prepared to talk numbers! Since the role involves KPIs and commercial results, brush up on how you've used data to drive decisions in past roles. This will show that you can translate metrics into actions, which is key for an Assistant Manager.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind for the hiring team.
We think you need these skills to ace Assistant Manager in Sunderland
Some tips for your application 🫡
Show Your Passion for Coffee: When writing your application, let your love for coffee and the Starbucks experience shine through. We want to see how you connect with our brand and values, so don’t hold back!
Highlight Your Leadership Skills: As an assistant manager, you'll be leading a team, so make sure to showcase your previous leadership experiences. Share specific examples of how you've motivated and developed others in a fast-paced environment.
Be Data-Driven: We’re all about using metrics to drive success. In your application, mention any experience you have with analysing data to improve performance or customer satisfaction. It’ll show us you’ve got the commercial acumen we’re looking for!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets into the right hands. Plus, it shows you’re serious about joining our Starbucks family.
How to prepare for a job interview at Starbucks Coffee Company
✨Know Your Starbucks Inside Out
Before your interview, make sure you’re familiar with Starbucks' mission, values, and the overall customer experience they aim to provide. This will help you demonstrate your alignment with their culture and show that you’re genuinely interested in being part of the team.
✨Showcase Your Leadership Skills
As an assistant manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved performance. Be ready to discuss how you can inspire and motivate others in a fast-paced environment.
✨Understand Key Performance Indicators (KPIs)
Familiarise yourself with common KPIs relevant to retail and hospitality, such as sales performance and labour efficiency. Be prepared to discuss how you would use data to drive decisions and improve store operations, showcasing your commercial acumen.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, like managing a busy shift or coaching a struggling team member. Think through potential scenarios and formulate your responses, focusing on your problem-solving skills and ability to maintain high operational standards.