Shift Supervisor - Store 86937, HARLOW FIFTH AVENUE SAINSBURYS

Overview

We\\\’ve got an exciting opportunity for you to join us as a store supervisor. Find your place as a leader at Starbucks and help us build the brand\\\’s future. Here your voice is brewed into everything we do. Here you\\\’ll take the lead of the shift, working with your team of baristas to create our Starbucks Experience for our customers with high quality service, beverages and products, whilst creating our third place environment.

Note: Hours may include early mornings, evenings, weekends, nights and/or holidays. All our retail store partners begin their careers with us by undertaking an introductory training programme led by in-store trainers and coaches to immerse you in the Starbucks culture and set you up for success. These training programmes are delivered in our stores and provide partners with the opportunity to learn on the job supported by their manager. In return, we\\\’ll offer you a competitive starting salary and benefits.

Responsibilities

• Collaborating with the Store Manager, leading great shifts, supporting partners and inspiring best moments and the Starbucks Experience for our partners and customers
• Setting priorities by leveraging existing tools and resources to determine roles and delegate tasks, looking at ways to drive the profitability of your store
• Inspiring and motivating the store team to make every moment right for our partners and customers, including pre-empting and adapting to any potential issues and addressing/resolving any that arise to optimise the customer experience
• Identifying teachable moments to share best practices with the team
• Seeing challenges as opportunities for continuous improvement to drive operational excellence
• Executing store operations during scheduled shifts, including organising opening and closing duties
• Ensuring all partners follow Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift
• Providing quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards
• Follows health, safety and sanitation guidelines for all products

Qualifications

• Previous coaching or supervisory experience in a customer-facing role
• Experience leading operational activities in a retail or hospitality environment
• Strong problem-solving and coaching skills with the ability to lead shifts and engage with customers
• Ability to work in a fast-paced environment; flexibility to work early mornings, evenings, weekends, nights and/or holidays

Compensation and Benefits

• £24,364 per year – estimated (closing soon)
• 28 days holiday a year (including Bank Holidays)
• Additional special day for a personal occasion each year
• Free drinks and food when you\\\’re on shift
• Store bonus program
• Bean stock options for all partners
• Comprehensive training and access to Starbucks Global Academy
• A free bag of coffee each week and a 30% partner discount on food, beverages, and merchandise
• Discounts with local and national retailers through Perks at Work
• Life assurance
• Home Sweet Loan (interest-free loans to help with rental deposits)
• 24/7 Employee Assistance Programme
• Recognition schemes and monetary awards for long service and customer service excellence
• Long-term career opportunities in store and support center

Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, disability, sexual orientation, marital status, gender identity and expression. Know someone who would be a perfect fit? Share this opportunity with them! At Starbucks, there\\\’s always room for one more.