At a Glance
- Tasks: Lead shifts, coach baristas, and create a welcoming Starbucks experience for customers.
- Company: Join Starbucks, a global leader in coffee, known for community and connection.
- Benefits: Enjoy 28 days holiday, free drinks, discounts, and bean stock options.
- Other info: Flexible hours, including mornings and weekends, with comprehensive training provided.
- Why this job: Be part of a vibrant team, develop leadership skills, and make a real impact.
- Qualifications: Previous coaching or supervisory experience in customer service is preferred.
The predicted salary is between 24000 - 36000 £ per year.
Job Description - Shift Supervisor - Store# 16025, WESTFIELD STRATFORD (180002451)
Brand Starbucks Coffee Company
Location
Stratford - Westfield Lower Gr (Store# 16025)
Unit SU0038 Westfield Stratford
London E20 1EJ
We’re looking for leaders at Starbucks. Join us for coffee, stay for the community, connections and opportunities.
At Starbucks, we\'re not just about brewing great coffee, we\'re about brewing great leaders too. Immerse yourself in a community of connection, opportunity, and creativity, all stirred up with the aroma of our world-class coffee.
We’ve got an exciting opportunity for you to join us as a store supervisor. Find your place as a leader at Starbucks and help us build the brand’s future. Here your voice is brewed into everything we do. Here you’ll take the lead of the shift, working with your team of baristas to create our Starbucks Experience for our customers with high quality service, beverages and products, whilst creating our third place environment.
We’re looking for candidates with previous coaching or supervisory experience in a customer facing role. You’ll spend your time running shifts with our customers at the core, through coaching your team and creating a positive learning environment to your partners on shift. You’ll be solving problems in the moment, so any experience you have in leading operational activities in a retail or hospitality environment would be beneficial, as you’ll be responsible, alongside the store management team, to achieve results through making an impact and achieving goals and creating our best moments through operational excellence. You’ll be an ambassador for our partner networks, making sure our partners know, here they belong.
The best part about this role is that no two days are ever the same! Working in one of our fast-paced stores, a typical day could include:
- Collaborating with the Store Manager, leading great shifts, supporting partners and inspiring best moments and the Starbucks Experience for our partners and customers
- Setting priorities by leveraging existing tools and resources to determine roles and delegate tasks, looking at ways to drive the profitability of your store
- Inspiring and motivating the store team to make every moment right for our partners and customers, including pre-empting and adapting to any potential issues and addressing/resolving any that arise to optimise the customer experience
- Identifying teachable moments to share best practices with the team
- Seeing challenges as opportunities for continuous improvement to drive operational excellence.
- Executing store operations during scheduled shifts, including organising opening and closing duties
- Ensuring all partners follow Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift
- Providing quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products
Given the nature of our stores, our working hours could include early mornings, evenings, weekends, nights and/or holidays.
All our retail store partners begin their careers with us by undertaking an introductory training programme which are led by our amazing in store trainers and coaches and are designed to immerse you in the Starbucks culture and set you up for success. These training programmes are delivered in our stores and provide partners with the opportunity to learn on the job supported by their manager.
In return, we’ll offer you a competitive starting salary and benefits that include:
- 28 days holiday a year (including Bank Holidays) + an additional special day for you to take to celebrate a special moment in your life each year
- Free drinks and food when you’re on shift
- Our store bonus program
- Bean stock options for all partners (own part of Starbucks!)
- Comprehensive training (including coffee knowledge!) and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself)
- A free bag of coffee each week and a 30% partner discounts on food, beverages, and merchandise
- Discounts with local and national retailers (cell phones, gym memberships, entertainment tickets, hotels, etc.) through Perks at Work platform
- Life assurance
- Home Sweet Loan (Interest-free loans that can be paid back over 12 months to help pay your rental deposit)
- A free 24/7 Employee Assistance Programme available to you and your family
- Recognition schemes and monetary awards for long service, WOWing customers and your fellow Partners
- Great long-term career opportunities in store and support center
So, if you’re looking for a new opportunity, with us you’ll be welcomed, you’ll be challenged, you’ll be inspired. Here you’ll be heard. Because here, you’re a part of it all. Here you belong.
What is our process?
Application > CV review > first stage interview > second stage interview > offer and onboarding
Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression.
Know someone who would be a perfect fit? Share this opportunity with them! At Starbucks, there’s always room for one more.
Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law.
Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at or 1(888) 611-2258.applicantaccommodation@starbucks.com
#J-18808-LjbffrShift Supervisor - Store# 16025, WESTFIELD STRATFORD in London employer: Starbucks Coffee Company
At Starbucks, we pride ourselves on being more than just a coffee shop; we are a community that fosters leadership and personal growth. As a Shift Supervisor at our Westfield Stratford location, you will enjoy a vibrant work culture that values collaboration, creativity, and operational excellence, alongside competitive benefits such as free drinks, comprehensive training, and opportunities for career advancement. Join us to make a meaningful impact while enjoying the perks of working in a dynamic environment where every day brings new challenges and rewards.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Supervisor - Store# 16025, WESTFIELD STRATFORD in London
✨Tip Number 1
Familiarise yourself with Starbucks' core values and culture. Understanding their commitment to community and leadership will help you align your answers during interviews and demonstrate that you're a good fit for the team.
✨Tip Number 2
Highlight your previous supervisory or coaching experience in customer-facing roles. Be ready to share specific examples of how you've motivated a team or resolved conflicts, as this will showcase your leadership skills.
✨Tip Number 3
Prepare to discuss how you would handle operational challenges in a fast-paced environment. Think of scenarios where you've successfully managed stress or adapted to unexpected situations, as this is crucial for a Shift Supervisor role.
✨Tip Number 4
Network with current or former Starbucks employees if possible. They can provide insights into the interview process and company culture, which can give you an edge when applying through our website.
We think you need these skills to ace Shift Supervisor - Store# 16025, WESTFIELD STRATFORD in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant supervisory and coaching experience in customer-facing roles. Use specific examples that demonstrate your leadership skills and ability to create a positive environment.
Craft a Compelling Cover Letter:Write a cover letter that reflects your passion for coffee and community. Mention how your previous experiences align with Starbucks' values and how you can contribute to creating the Starbucks Experience.
Showcase Problem-Solving Skills:In your application, provide examples of how you've successfully resolved issues in a fast-paced environment. This will demonstrate your ability to handle challenges effectively, which is crucial for a Shift Supervisor.
Highlight Team Collaboration:Emphasise your experience in working collaboratively with teams. Mention any specific instances where you motivated or inspired your team to achieve goals, as this aligns with the role's focus on teamwork and leadership.
How to prepare for a job interview at Starbucks Coffee Company
✨Show Your Leadership Skills
As a Shift Supervisor, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples from your past experiences where you've successfully coached or motivated others, especially in a customer-facing role.
✨Understand the Starbucks Experience
Familiarise yourself with what makes the Starbucks Experience unique. Be ready to discuss how you can contribute to creating that environment for both customers and partners, highlighting your commitment to quality service.
✨Problem-Solving Mindset
Expect to be asked about how you handle challenges. Think of specific instances where you've resolved issues on the spot, particularly in a fast-paced retail or hospitality setting, and be prepared to share those stories.
✨Emphasise Team Collaboration
Collaboration is key at Starbucks. Be ready to talk about how you've worked with others to achieve common goals, and how you plan to support your team in delivering operational excellence during your shifts.
