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- Tasks: Lead shifts, inspire your team, and create amazing customer experiences.
- Company: Join Starbucks, a community focused on connection and creativity.
- Benefits: Enjoy free drinks, 28 days holiday, and discounts on food and merchandise.
- Why this job: Be a leader in a fast-paced environment with endless opportunities for growth.
- Qualifications: Previous coaching or supervisory experience in customer-facing roles is preferred.
- Other info: Dynamic workdays with a supportive team and comprehensive training.
The predicted salary is between 24000 - 36000 £ per year.
Responsibilities
- Setting priorities by leveraging existing tools and resources to determine roles and delegate tasks, looking at ways to drive the profitability of your store
- Inspiring and motivating the store team to make every moment right for our partners and customers, including pre-empting and adapting to any potential issues and addressing/resolving any that arise to optimise the customer experience
- Identifying teachable moments to share best practices with the team
- Seeing challenges as opportunities for continuous improvement to drive operational excellence.
- Executing store operations during scheduled shifts, including organising opening and closing duties
- Ensuring all partners follow Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift
- Providing quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products
- Here your voice is brewed into everything we do
- Collaborating with the Store Manager, leading great shifts, supporting partners and inspiring best moments and the Starbucks Experience for our partners and customers
Given the nature of our stores, our working hours could include early mornings, evenings, weekends, nights and/or holidays. All our retail store partners begin their careers with us by undertaking an introductory training programme which are led by our amazing in store trainers and coaches and are designed to immerse you in the Starbucks culture and set you up for success. These training programmes are delivered in our stores and provide partners with the opportunity to learn on the job supported by their manager.
We\’re looking for leaders at Starbucks. Join us for coffee, stay for the community, connections and opportunities. At Starbucks, we\’re not just about brewing great coffee, we\’re about brewing great leaders too. Immerse yourself in a community of connection, opportunity, and creativity, all stirred up with the aroma of our world‑class coffee. We\’ve got an exciting opportunity for you to join us as a store supervisor. Find your place as a leader at Starbucks and help us build the brand\’s future. Here your voice is brewed into everything we do. Here you\’ll take the lead of the shift, working with your team of baristas to create our Starbucks Experience for our customers with high quality service, beverages and products, whilst creating our third place environment. We\’re looking for candidates with previous coaching or supervisory experience in a customer facing role. You\’ll spend your time running shifts with our customers at the core, through coaching your team and creating a positive learning environment to your partners on shift. You\’ll be solving problems in the moment, so any experience you have in leading operational activities in a retail or hospitality environment would be beneficial, as you\’ll be responsible, alongside the store management team, to achieve results through making an impact and achieving goals and creating our best moments through operational excellence. You\’ll be an ambassador for our partner networks, making sure our partners know that they belong.
The best part about this role is that no two days are ever the same! Working in one of our fast‑paced stores, a typical day could include:
Benefits
- 28 days holiday a year (including Bank Holidays) + an additional special day for you to take to celebrate a special moment in your life each year
- Free drinks and food when you\’re on shift
- Our store bonus program
- Bean stock options for all partners (own part of Starbucks!)
- Comprehensive training (including coffee knowledge!) and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself)
- A free bag of coffee each week and a 30% partner discounts on food, beverages, and merchandise
- Discounts with local and national retailers (cell phones, gym memberships, entertainment tickets, hotels, etc.) through Perks at Work platform
- Life assurance
- Home Sweet Loan (Interest‑free loans that can be paid back over 12 months to help pay your rental deposit)
- A free 24/7 Employee Assistance Programme available to you and your family
- Recognition schemes and monetary awards for long service, WOWing customers and your fellow Partners
- Great long‑term career opportunities in store and support center
So, if you\’re looking for a new opportunity, with us you\’ll be welcomed, you\’ll be challenged, you\’ll be inspired. Here you\’ll be heard. Because here, you\’re a part of it all. Here you belong.
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Shift Supervisor - Store 12311, BADGER FARM - SAINSB employer: Starbucks Coffee Company
Contact Detail:
Starbucks Coffee Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Supervisor - Store 12311, BADGER FARM - SAINSB
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time in a Starbucks store. Observe how the team interacts and how they handle customer service. This will give you insights into what it means to be part of the Starbucks family.
✨Tip Number 2
Practice your leadership skills! Think about examples from your past where you've inspired or motivated a team. Be ready to share these stories during your interview to show how you can create that positive learning environment for your partners.
✨Tip Number 3
Show your problem-solving skills! Prepare to discuss challenges you've faced in previous roles and how you turned them into opportunities for improvement. This is key for a Shift Supervisor role where quick thinking is essential.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Starbucks community. We can't wait to see your application!
We think you need these skills to ace Shift Supervisor - Store 12311, BADGER FARM - SAINSB
Some tips for your application 🫡
Show Your Passion for Coffee: When writing your application, let your love for coffee and the Starbucks experience shine through. We want to see how you connect with our brand and how you can inspire others to do the same!
Highlight Your Leadership Skills: Make sure to showcase any previous coaching or supervisory experience you have. We’re looking for leaders who can motivate a team and create a positive environment, so share examples of how you've done this in the past.
Be Specific About Your Experience: Use concrete examples from your past roles to demonstrate your problem-solving skills and operational excellence. We want to know how you’ve tackled challenges and turned them into opportunities for improvement.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on your journey with Starbucks. We can’t wait to hear from you!
How to prepare for a job interview at Starbucks Coffee Company
✨Know Your Starbucks Culture
Before your interview, dive into the Starbucks culture. Understand their values and how they prioritise community and connection. This will help you align your answers with what they stand for, showing that you're not just looking for a job, but a place where you can contribute to their mission.
✨Showcase Your Leadership Skills
As a Shift Supervisor, you'll need to inspire and motivate your team. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight how you’ve turned challenges into opportunities for improvement, which is key in a fast-paced environment like Starbucks.
✨Demonstrate Customer Focus
Starbucks is all about creating the best customer experience. Be ready to discuss how you've previously enhanced customer satisfaction or handled difficult situations. Use specific examples to illustrate your commitment to quality service and operational excellence.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of potential issues that could arise during a shift and how you would address them. This shows your ability to think on your feet and ensures you’re ready to handle the dynamic nature of the role.