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- Tasks: Lead shifts, coach baristas, and create a welcoming Starbucks Experience for customers.
- Company: Join Starbucks, where coffee meets community and leadership opportunities abound.
- Benefits: Enjoy 28 days holiday, free drinks, bonuses, and discounts on food and merchandise.
- Why this job: Be part of a dynamic team, inspire others, and grow your career in a vibrant environment.
- Qualifications: Previous coaching or supervisory experience in customer-facing roles is essential.
- Other info: Flexible hours, comprehensive training, and a culture that values your voice.
The predicted salary is between 24000 - 36000 £ per year.
We\’re looking for leaders at Starbucks. Join us for coffee, stay for the community, connections and opportunities.
At Starbucks, we\’re not just about brewing great coffee, we\’re about brewing great leaders too. Immerse yourself in a community of connection, opportunity, and creativity, all stirred up with the aroma of our world-class coffee.
We\’ve got an exciting opportunity for you to join us as a store supervisor. Find your place as a leader at Starbucks and help us build the brand\’s future. Here your voice is brewed into everything we do. Here you\’ll take the lead of the shift, working with your team of baristas to create our Starbucks Experience for our customers with high quality service, beverages and products, whilst creating our third place environment.
We\’re looking for candidates with previous coaching or supervisory experience in a customer facing role. You\’ll spend your time running shifts with our customers at the core, through coaching your team and creating a positive learning environment to your partners on shift. You\’ll be solving problems in the moment, so any experience you have in leading operational activities in a retail or hospitality environment would be beneficial, as you\’ll be responsible, alongside the store management team, to achieve results through making an impact and achieving goals and creating our best moments through operational excellence. You\’ll be an ambassador for our partner networks, making sure our partners know, here they belong.
The best part about this role is that no two days are ever the same! Working in one of our fast-paced stores, a typical day could include:
- Collaborating with the Store Manager, leading great shifts, supporting partners and inspiring best moments and the Starbucks Experience for our partners and customers
- Setting priorities by leveraging existing tools and resources to determine roles and delegate tasks, looking at ways to drive the profitability of your store
- Inspiring and motivating the store team to make every moment right for our partners and customers, including pre-empting and adapting to any potential issues and addressing/resolving any that arise to optimise the customer experience
- Identifying teachable moments to share best practices with the team
- Seeing challenges as opportunities for continuous improvement to drive operational excellence.
- Executing store operations during scheduled shifts, including organising opening and closing duties
- Ensuring all partners follow Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift
- Providing quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products
Given the nature of our stores, our working hours could include early mornings, evenings, weekends, nights and/or holidays.
All our retail store partners begin their careers with us by undertaking an introductory training programme which are led by our amazing in store trainers and coaches and are designed to immerse you in the Starbucks culture and set you up for success. These training programmes are delivered in our stores and provide partners with the opportunity to learn on the job supported by their manager.
In return, we\’ll offer you a competitive starting salary and benefits that include:
- 28 days holiday a year (including Bank Holidays) + an additional special day for you to take to celebrate a special moment in your life each year
- Free drinks and food when you\’re on shift
- Our store bonus program
- Bean stock options for all partners (own part of Starbucks!)
- Comprehensive training (including coffee knowledge!) and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself)
- A free bag of coffee each week and a 30% partner discounts on food, beverages, and merchandise
- Discounts with local and national retailers (cell phones, gym memberships, entertainment tickets, hotels, etc.) through Perks at Work platform
- Life assurance
- Home Sweet Loan (Interest-free loans that can be paid back over 12 months to help pay your rental deposit)
- A free 24/7 Employee Assistance Programme available to you and your family
- Recognition schemes and monetary awards for long service, WOWing customers and your fellow Partners
- Great long-term career opportunities in store and support center
So, if you\’re looking for a new opportunity, with us you\’ll be welcomed, you\’ll be challenged, you\’ll be inspired. Here you\’ll be heard. Because here, you\’re a part of it all. Here you belong.
What is our process?
Application > CV review > first stage interview > second stage interview > offer and onboarding
Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression.
Know someone who would be a perfect fit? Share this opportunity with them! At Starbucks, there\’s always room for one more.
Shift Supervisor - Store# 12264, NORTH CHEAM - SAINSB employer: Starbucks Coffee Company
Contact Detail:
Starbucks Coffee Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Supervisor - Store# 12264, NORTH CHEAM - SAINSB
✨Tip Number 1
Familiarise yourself with Starbucks' core values and mission. Understanding their commitment to community and customer experience will help you align your leadership style with what they seek in a Shift Supervisor.
✨Tip Number 2
Highlight any previous experience in coaching or supervising teams in customer-facing roles during your conversations. Be ready to share specific examples of how you've motivated your team and improved customer satisfaction.
✨Tip Number 3
Prepare to discuss how you handle challenges and turn them into opportunities for improvement. Starbucks values operational excellence, so think of instances where you've successfully resolved issues in a fast-paced environment.
✨Tip Number 4
Show enthusiasm for the Starbucks culture and community. Engage with current partners on social media or in-store to gain insights and demonstrate your genuine interest in becoming part of their team.
We think you need these skills to ace Shift Supervisor - Store# 12264, NORTH CHEAM - SAINSB
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in coaching or supervisory roles, especially in customer-facing environments. Use specific examples that demonstrate your leadership skills and ability to create a positive team atmosphere.
Craft a Compelling Cover Letter: In your cover letter, express your passion for coffee and community. Mention how your previous experiences align with Starbucks' values and how you can contribute to creating the 'Starbucks Experience' for customers and partners alike.
Showcase Problem-Solving Skills: Include examples in your application that illustrate your problem-solving abilities. Describe situations where you successfully resolved issues in a fast-paced environment, highlighting your adaptability and operational excellence.
Highlight Team Collaboration: Emphasise your experience in collaborating with teams. Discuss how you've motivated and inspired others in previous roles, and how you plan to do the same at Starbucks to ensure a great experience for both partners and customers.
How to prepare for a job interview at Starbucks Coffee Company
✨Show Your Leadership Skills
As a Shift Supervisor, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples from your past experiences where you've successfully coached or managed a team, highlighting how you motivated them to achieve their goals.
✨Understand the Starbucks Experience
Familiarise yourself with what makes the Starbucks Experience unique. Be ready to discuss how you would create a welcoming environment for both customers and partners, and how you can contribute to maintaining the brand's high standards.
✨Problem-Solving Mindset
Expect to be asked about how you handle challenges in a fast-paced environment. Think of specific instances where you've resolved issues on the spot, and be prepared to explain your thought process and the outcomes of your actions.
✨Emphasise Operational Excellence
Since operational excellence is key to this role, be ready to discuss your experience with store operations, including cash handling and safety procedures. Highlight any relevant experience in retail or hospitality that showcases your attention to detail and commitment to quality.
