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- Tasks: Lead shifts, coach baristas, and create a welcoming Starbucks Experience for customers.
- Company: Join Starbucks, a community-focused brand known for great coffee and leadership development.
- Benefits: Enjoy 28 days holiday, free drinks, discounts, and comprehensive training.
- Why this job: Be part of a dynamic team where every day brings new challenges and opportunities.
- Qualifications: Previous coaching or supervisory experience in customer-facing roles is essential.
- Other info: Flexible working hours, including mornings, evenings, and weekends.
The predicted salary is between 24000 - 36000 £ per year.
We're looking for leaders at Starbucks. Join us for coffee, stay for the community, connections and opportunities. At Starbucks, we're not just about brewing great coffee, we're about brewing great leaders too. Immerse yourself in a community of connection, opportunity, and creativity, all stirred up with the aroma of our world-class coffee.
We've got an exciting opportunity for you to join us as a store supervisor. Find your place as a leader at Starbucks and help us build the brand's future. Here your voice is brewed into everything we do. Here you'll take the lead of the shift, working with your team of baristas to create our Starbucks Experience for our customers with high quality service, beverages and products, whilst creating our third place environment.
We're looking for candidates with previous coaching or supervisory experience in a customer facing role. You'll spend your time running shifts with our customers at the core, through coaching your team and creating a positive learning environment to your partners on shift. You'll be solving problems in the moment, so any experience you have in leading operational activities in a retail or hospitality environment would be beneficial, as you'll be responsible, alongside the store management team, to achieve results through making an impact and achieving goals and creating our best moments through operational excellence. You'll be an ambassador for our partner networks, making sure our partners know, here they belong.
The best part about this role is that no two days are ever the same! Working in one of our fast-paced stores, a typical day could include:
- Collaborating with the Store Manager, leading great shifts, supporting partners and inspiring best moments and the Starbucks Experience for our partners and customers
- Setting priorities by leveraging existing tools and resources to determine roles and delegate tasks, looking at ways to drive the profitability of your store
- Inspiring and motivating the store team to make every moment right for our partners and customers, including pre-empting and adapting to any potential issues and addressing/resolving any that arise to optimise the customer experience
- Identifying teachable moments to share best practices with the team
- Seeing challenges as opportunities for continuous improvement to drive operational excellence.
- Executing store operations during scheduled shifts, including organising opening and closing duties
- Ensuring all partners follow Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift
- Providing quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards.
- Follows health, safety and sanitation guidelines for all products
Given the nature of our stores, our working hours could include early mornings, evenings, weekends, nights and/or holidays. All our retail store partners begin their careers with us by undertaking an introductory training programme which are led by our amazing in store trainers and coaches and are designed to immerse you in the Starbucks culture and set you up for success. These training programmes are delivered in our stores and provide partners with the opportunity to learn on the job supported by their manager.
In return, we'll offer you a competitive starting salary and benefits that include:
- 28 days holiday a year (including Bank Holidays) + an additional special day for you to take to celebrate a special moment in your life each year
- Free drinks and food when you're on shift
- Our store bonus program
- Bean stock options for all partners (own part of Starbucks!)
- Comprehensive training (including coffee knowledge!) and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself)
- A free bag of coffee each week and a 30% partner discounts on food, beverages, and merchandise
- Discounts with local and national retailers (cell phones, gym memberships, entertainment tickets, hotels, etc.) through Perks at Work platform
- Life assurance
- Home Sweet Loan (Interest-free loans that can be paid back over 12 months to help pay your rental deposit)
- A free 24/7 Employee Assistance Programme available to you and your family
- Recognition schemes and monetary awards for long service, WOWing customers and your fellow Partners
- Great long-term career opportunities in store and support center
So, if you're looking for a new opportunity, with us you'll be welcomed, you'll be challenged, you'll be inspired. Here you'll be heard. Because here, you're a part of it all. Here you belong.
What is our process? Application > CV review > first stage interview > second stage interview > offer and onboarding
Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression.
Know someone who would be a perfect fit? Share this opportunity with them! At Starbucks, there's always room for one more.
Shift Supervisor - Store# 12164, NEW OXFORD STREET WC employer: Starbucks Coffee Company
Contact Detail:
Starbucks Coffee Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Supervisor - Store# 12164, NEW OXFORD STREET WC
✨Tip Number 1
Familiarise yourself with Starbucks' core values and mission. Understanding what makes Starbucks unique will help you align your leadership style with their culture, which is crucial for a Shift Supervisor role.
✨Tip Number 2
Showcase your previous supervisory experience by preparing specific examples of how you've successfully led teams in fast-paced environments. Highlight any instances where you improved team performance or customer satisfaction.
✨Tip Number 3
Network with current or former Starbucks employees to gain insights into the company culture and expectations for a Shift Supervisor. This can provide you with valuable information that may not be in the job description.
✨Tip Number 4
Prepare to discuss how you would handle specific challenges that may arise during shifts. Think about scenarios involving customer complaints or team conflicts, and be ready to demonstrate your problem-solving skills.
We think you need these skills to ace Shift Supervisor - Store# 12164, NEW OXFORD STREET WC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in coaching or supervisory roles, especially in customer-facing environments. Use specific examples that demonstrate your leadership skills and ability to create a positive team atmosphere.
Craft a Compelling Cover Letter: In your cover letter, express your passion for coffee and community. Mention how your previous experiences align with Starbucks' values and how you can contribute to creating the Starbucks Experience for customers and partners alike.
Showcase Problem-Solving Skills: Include examples in your application that illustrate your problem-solving abilities. Describe situations where you successfully resolved issues in a fast-paced environment, highlighting your adaptability and operational excellence.
Highlight Team Collaboration: Emphasise your experience in collaborating with teams. Discuss how you've motivated and inspired team members in past roles, and how you plan to do the same at Starbucks to ensure a great experience for both partners and customers.
How to prepare for a job interview at Starbucks Coffee Company
✨Show Your Leadership Skills
As a Shift Supervisor, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or inspired others. This will show that you can create a positive environment for both partners and customers.
✨Understand the Starbucks Experience
Familiarise yourself with what makes the Starbucks Experience unique. Be ready to discuss how you would enhance customer interactions and create memorable moments. Showing your passion for the brand will resonate well with the interviewers.
✨Prepare for Operational Scenarios
Expect questions about handling operational challenges. Think of specific situations where you've improved processes or solved problems in a retail or hospitality setting. This will highlight your ability to drive operational excellence.
✨Emphasise Coaching and Development
Since the role involves coaching baristas, be prepared to talk about your approach to training and developing team members. Share any experiences where you've identified teachable moments and helped others grow, as this aligns with Starbucks' commitment to partner development.
