Starbucks Coffee Company is seeking a Service Performance Lead to ensure reliable delivery of technology services across EMEA, with focus on service stability, incident management and continuous improvement across retail and digital platforms.
You will own end-to-end service performance, lead incident, problem and change management, monitor metrics, manage vendors, and collaborate with cross-functional teams to deliver customer‑ and partner‑focused outcomes.
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Service Performance Lead: Retail Tech & Incident Expert employer: Starbucks Coffee Company
Starbucks Coffee Company is an exceptional employer, offering a dynamic work culture in the heart of London that fosters innovation and collaboration. As a Global Principal Engineer, you will have access to extensive employee growth opportunities, including professional development and mentorship, while contributing to impactful projects that shape the future of technology in the coffee industry. With a commitment to diversity and inclusion, Starbucks provides a supportive environment where your ideas are valued and your career can thrive.
