The Senior Operations & Growth Manager is a strategic field leadership role driving transaction growth, cost optimisation, customer satisfaction, and commercial capability across licensed markets. Combining deep operational expertise with strong financial acumen, the role influences market-level performance and decision making.Working closely with GMs and cross-functional teams, the role leverages the Grow Report and broader KPI insights to conduct targeted operational assessments, evaluating execution and leadership effectiveness. It translates findings into clear, high-impact actions to improve performance and accelerate growth. As a trusted advisor combines deep operational expertise, financial acumen, and advisory leadership to influence market performance and business outcomes.Here, you’ll achieve results by:• Shaping the market operating approach with licensee: Translate strategic decision into integrated approaches across pricing, labour, demand drivers, and customer experience, influencing licensees to deliver sustained performance• Accountable for driving integrated performance optimization: Continuously refine how key commercial and operational levers work together, ensuring aligned cross-functional teams and licensee to maximize market outcomes• Driving market performance: Develop and execute corrective commercial plans, influencing pricing, promotions, and initiatives to drive sales growth, protect margins, and build long-term resilience• Acts as senior strategic advisor to markets and leadership: Serves as a trusted advisor to GMs and Licensees to align brand standards, operational excellence and performance, providing guidance for customer satisfaction and profitability. Build strong relationships with the right-level market leaders to influence without authority• Diagnosing performance and driving operational improvement: Conduct targeted in-market assessments using KPIs, evaluating execution and leadership effectiveness and identifying root cause performance gaps• Translating insight into high-impact action: Convert analysis into clear, actionable recommendations, prioritising initiatives to unlock growth, optimise cost, and deliver sustainable performance improvementHere, you’ll contribute to our shared success by:• Owning market performance: Ensure initiatives deliver against targets, and commercial outcomes over short and long term• Driving alignment and accountability with licensees: Ensure clear performance expectations, consistent follow-through, and adoption of agreed initiatives to deliver sustained market outcomes.• Capability Building and Coaching: Coach market ops leaders to improve operational and leadership effectiveness. Diagnose capability gaps and co-create targeted action plans.• Building and leveraging strong stakeholder partnerships: Collaborate with internal teams and external partners to unlock growth opportunities and drive aligned, cross-functional outcomes• Acting with pace to unblock and drive progress: Quickly identify and remove barriers, challenge assumptions, and take decisive action to maintain momentum and deliver results• Simplifying complexity through tools and insights: Develop clear, scalable dashboards and tools that enhance transparency and enable faster, better decision-making• Driving integrated, cross-functional execution: Partner seamlessly across Operations, Marketing, Store Development, Design, PRO, and Finance to support demand planning, margin management, and delivery• Reviewing new store openings and renovations: To ensure they are designed in an effective and productive way to deliver transaction and ticket growthHere, you’ll thrive by:• Entrepreneurial, results-driven mindset: Demonstrates ownership and drive to lead initiatives, build relationships, and deliver against ambitious targets• Influence & Advisory Leadership – Builds trust and drives action without direct authority• Resilient and adaptable in dynamic environments: Navigates change and ambiguity with confidence, maintaining focus and momentum across shifting priorities• Strong commercial acumen and strategic thinking: Identifies high-impact opportunities and applies judgement to drive growth and performance• Analytical and action-oriented approach: Combines data-driven insight with ability to translate analysis into clear actions• Effective communicator with global mindset: English fluency, with ability to work effectively across markets #J-18808-Ljbffr
Senior Manager Operations & Growth employer: Starbucks Coffee Company
Starbucks Coffee Company is an exceptional employer, offering a dynamic work culture in the heart of London that fosters innovation and collaboration. As a Global Principal Engineer, you will have access to extensive employee growth opportunities, including professional development and mentorship, while contributing to impactful projects that shape the future of technology in the coffee industry. With a commitment to diversity and inclusion, Starbucks provides a supportive environment where your ideas are valued and your career can thrive.
