operations specialist

We’re looking for an operations specialist to join our team here at Starbucks UK. A place where you’re valued, challenged, and inspired. Where your voice is brewed into everything we do. At Starbucks, we’re all about you.

As part of this role, you’ll be responsible for driving critical operational projects through coordinating cross-functional teams, managing timelines and ensuring successful delivery of operational initiatives. You’ll also provide essential support for day-to-day operational activities and business-as-usual (BAU) processes making sure we provide consistency, compliance and smooth execution across all retail operations.

We’ll look to you to bring your previous experience of working in a central operations function in a fast-paced, multisite retail or hospitality business. You’ll have experience of delivering strategic projects that create measurable impact and accelerate growth and profitability. We’re looking for someone who has mastered the art of planning and organisation, balancing multiple priorities and ensuring seamless execution of both strategic initiatives and BAU processes. You’ll have sharp analytical thinking with the ability to identify risks, solve problems and recommend improvements that enhance efficiency and partner experience.

The best part about this role is that no two days are ever the same! Working as our operations specialist, you’ll get involved in:

• Creating, updating, and implementing forms and process documents that streamline operations and enhance cross-functional collaboration.
• Acting as the subject matter expert for systems, providing guidance, training, and troubleshooting support to stakeholders.
• Collaborating with cross-functional teams to deliver operational initiatives that elevate partner, customer, and business outcomes.
• Ensuring timely receipt and accurate transfer of critical information across functions to enable effective decision-making and execution.
• Building deep expertise in operational systems and leveraging this knowledge to identify risks, propose mitigation strategies, and strengthen stakeholder effectiveness.
• Developing and executing testing and implementation plans for products, programs, and system initiatives across multiple work streams.
• Gathering feedback and requirements from partners to recommend improvements in operational systems, ensuring ideas are considered and implemented where appropriate.
• Partnering with UK business operations teams to identify, benchmark, and share best practices that enhance operational performance.
• Supporting implementation across multiple work streams by creating comprehensive plans that enable regional rollout and effective market execution.
• Ensuring all communications and implementation tools meet operational standards and that retail operations procedures and processes are consistently followed.
• Maintaining robust operational system data and supporting processes to guarantee data integrity, ensuring timely and accurate adoption across relevant functions.

In return, we’ll offer you a competitive salary and benefits that include:

• 25 days holiday a year (plus Bank Holidays).
• Flexible benefits – in addition to the benefits listed here we’ll also provide you with an additional 4% to allow you to select the benefits that suit you.
• Life assurance and private medical insurance for yourself.
• Comprehensive training (including coffee knowledge!) and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself).
• Free bag of coffee each week and a 30% partner discounts on food, beverages, and merchandise.
• Discounts with local and national retailers (cell phones, gym memberships, entertainment tickets, hotels, etc.) through Perks at Work platform.
• Subscription to Headspace.
• Home Sweet Loan (Interest-free loans that can be paid back over 12 months to help pay your rental deposit).
• Bean stock options for all partners (own part of Starbucks!).
• A free 24/7 Employee Assistance Programme available to you and your family.

So, if you’re looking for a new opportunity, with us you’ll be welcomed, you’ll be challenged, you’ll be inspired. Here you’ll be heard. Because here, you’re a part of it all. Here you belong.

Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression.