Starbucks Coffee Company in London seeks a Service Performance Lead to ensure reliable delivery of technology services across EMEA. You’ll drive performance across internal teams and vendors, focusing on service stability, incident management and continuous improvement to support baristas and customers.
You’ll analyse performance data, own incident/problem/change processes, manage vendor SLAs, and collaborate with markets and partners to deliver aligned solutions while communicating clearly
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Service Performance Lead (ITIL, Incident & Vendor Mgmt) in London employer: Starbucks Coffee Company
Starbucks Coffee Company is an exceptional employer, offering a dynamic work culture in the heart of London that fosters innovation and collaboration. As a Global Principal Engineer, you will have access to extensive employee growth opportunities, including professional development and mentorship, while contributing to impactful projects that shape the future of technology in the coffee industry. With a commitment to diversity and inclusion, Starbucks provides a supportive environment where your ideas are valued and your career can thrive.
