At a Glance
- Tasks: Lead shifts, deliver exceptional customer experiences, and coach your team to success.
- Company: Join the vibrant community at Starbucks, where your voice matters.
- Benefits: Enjoy 28 days holiday, free drinks, discounts, and career growth opportunities.
- Other info: Comprehensive training and support for your career advancement.
- Why this job: Be part of a dynamic team and make a real impact in a fast-paced environment.
- Qualifications: Previous leadership experience in retail or hospitality is essential.
The predicted salary is between 25000 - 30000 £ per year.
We’re looking for leaders at Starbucks. Join us for coffee, stay for the community, connections and opportunities. We’ve got an exciting opportunity for you to join us as an assistant manager. Here your voice is brewed into everything we do. As an assistant manager at Starbucks you will be empowered to deliver outstanding commercial results and customer experiences, taking full ownership for operational standards, partner engagement and key performance indicators.
All our retail store partners begin their careers with us by undertaking an introductory training programme, led by in‑store trainers and coaches, designed to immerse you in the Starbucks culture and set you up for success. These training programmes are delivered in our stores and provide partners with the opportunity to learn on the job supported by their manager.
Responsibilities
- Leading shifts with a focus on delivering commercial results and world‑class customer experience and ensuring every partner is set up for success
- Taking ownership of our KPIs including labour efficiency, waste reduction, and sales performance
- Ensuring shift deployment meets planned roles and routines, adjusting to optimise customer experience
- Observing partner performance, coaching and providing feedback
- Recognising and celebrating partner achievements during and after shifts
- Acting as the store’s duty manager when scheduled, being accountable for all operational and partner decisions during your shift
- Ensuring brand and operational standards are consistently met or exceeded
- Using financial and operational data to make informed decisions that improve shift performance
- Training and coaching partners to deliver consistent quality, efficiency, and service excellence
- Leading and embedding new initiatives and product launches at store level
- Maintaining compliance with health & safety, food safety and security standards
Qualifications
To be successful in the role, you’ll have previous experience in leading a team in a dynamic, fast‑paced, customer‑focused retail or hospitality environment. You should champion our mission and values to create the Starbucks experience for our customers and partners, translate metrics into actions, and confidently manage both people and operational priorities. A growth mindset and appetite for leadership career advancement are required.
Benefits
- 28 days holiday a year (including Bank Holidays)
- Free drinks and one item of food when you’re on shift
- Bean stock options for all partners (own part of Starbucks!)
- Comprehensive training (including coffee knowledge!) and access to Starbucks Global Academy
- A free bag of coffee each week and a 30% partner discount on food, beverages, and merchandise
- Discounts with local and national retailers (e.g., cell phones, gym memberships, entertainment tickets, hotels) through the Perks at Work platform
- Life assurance
- Home Sweet Loan (interest‑free loans that can be paid back over 12 months to help pay your rental deposit)
- A free 24/7 Employee Assistance Programme available to you and your family
- Recognition schemes and monetary awards for long service, WOWing customers and your fellow Partners
- Great long‑term career opportunities in store and support centre
EEO Statement
Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression.
Assistant Manager in London employer: Starbucks Coffee Company
At Starbucks, we pride ourselves on being an exceptional employer that fosters a vibrant community and offers numerous opportunities for personal and professional growth. As an Assistant Manager, you will benefit from comprehensive training, a supportive work culture, and a range of perks including free drinks, discounts, and bean stock options, all while leading a team dedicated to delivering outstanding customer experiences in a dynamic retail environment.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager in London
✨Tip Number 1
Get to know the Starbucks culture before your interview. Spend some time in a local store, chat with partners, and soak up the vibe. This will help you connect your experiences to what they value during the interview.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or improved customer experience. We want to hear how you’ve made a difference, so be ready to share those moments.
✨Tip Number 3
Don’t forget to ask questions during your interview! Show us you’re genuinely interested in the role and the company. Ask about team dynamics, training opportunities, or how success is measured at Starbucks.
✨Tip Number 4
Apply through our website for the best chance! It’s the quickest way to get your application in front of us. Plus, it shows you’re serious about joining the Starbucks family.
We think you need these skills to ace Assistant Manager in London
Some tips for your application 🫡
Show Your Passion for Coffee:When writing your application, let your love for coffee and the Starbucks experience shine through. We want to see how you connect with our mission and values, so don’t hold back on sharing your enthusiasm!
Highlight Your Leadership Skills:As an Assistant Manager, you'll be leading shifts and coaching partners. Make sure to showcase any previous leadership experience you have in fast-paced environments. Use specific examples to demonstrate how you've successfully managed teams before.
Be Data-Driven:We’re all about those KPIs! In your application, mention how you've used data to make informed decisions in past roles. This shows us that you understand the importance of operational standards and can drive commercial results.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets into the right hands. Plus, it gives you a chance to explore more about our culture and what it means to be part of the Starbucks family.
How to prepare for a job interview at Starbucks Coffee Company
✨Know Your Starbucks Culture
Before your interview, dive into the Starbucks culture. Familiarise yourself with their mission and values, as well as their commitment to community and customer experience. This will help you align your answers with what they stand for and show that you're a great fit.
✨Showcase Your Leadership Skills
As an assistant manager, you'll be leading shifts and coaching partners. Prepare examples from your past experiences where you've successfully led a team or improved performance. Highlight how you’ve motivated others and achieved results in a fast-paced environment.
✨Understand Key Performance Indicators (KPIs)
Get comfortable with the KPIs mentioned in the job description, like labour efficiency and sales performance. Be ready to discuss how you would use data to make informed decisions and improve shift performance. This shows you’re proactive and results-driven.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and growth opportunities at Starbucks. This not only demonstrates your interest but also helps you gauge if this is the right fit for you.
