At a Glance
- Tasks: Lead shifts, deliver amazing customer experiences, and coach your team to success.
- Company: Join the vibrant community at Starbucks, where your voice matters.
- Benefits: Enjoy 28 days holiday, free drinks, and discounts on food and merchandise.
- Other info: Great career growth opportunities and comprehensive training await you!
- Why this job: Empower your leadership skills while making a real impact in a dynamic environment.
- Qualifications: Previous experience in retail or hospitality leadership is essential.
The predicted salary is between 30000 - 35000 £ per year.
We’re looking for leaders at Starbucks. Join us for coffee, stay for the community, connections and opportunities. We’ve got an exciting opportunity for you to join us as an assistant manager. Here your voice is brewed into everything we do. As an assistant manager at Starbucks you will be empowered to deliver outstanding commercial results and customer experiences, taking full ownership for operational standards, partner engagement and key performance indicators.
All our retail store partners begin their careers with us by undertaking an introductory training programme, led by in‑store trainers and coaches, designed to immerse you in the Starbucks culture and set you up for success. These training programmes are delivered in our stores and provide partners with the opportunity to learn on the job supported by their manager.
Responsibilities- Leading shifts with a focus on delivering commercial results and world‑class customer experience and ensuring every partner is set up for success
- Taking ownership of our KPIs including labour efficiency, waste reduction, and sales performance
- Ensuring shift deployment meets planned roles and routines, adjusting to optimise customer experience
- Observing partner performance, coaching and providing feedback
- Recognising and celebrating partner achievements during and after shifts
- Acting as the store’s duty manager when scheduled, being accountable for all operational and partner decisions during your shift
- Ensuring brand and operational standards are consistently met or exceeded
- Using financial and operational data to make informed decisions that improve shift performance
- Training and coaching partners to deliver consistent quality, efficiency, and service excellence
- Leading and embedding new initiatives and product launches at store level
- Maintaining compliance with health & safety, food safety and security standards
To be successful in the role, you’ll have previous experience in leading a team in a dynamic, fast‑paced, customer‑focused retail or hospitality environment. You should champion our mission and values to create the Starbucks experience for our customers and partners, translate metrics into actions, and confidently manage both people and operational priorities. A growth mindset and appetite for leadership career advancement are required.
Benefits- 28 days holiday a year (including Bank Holidays)
- Free drinks and one item of food when you’re on shift
- Bean stock options for all partners (own part of Starbucks!)
- Comprehensive training (including coffee knowledge!) and access to Starbucks Global Academy
- A free bag of coffee each week and a 30% partner discount on food, beverages, and merchandise
- Discounts with local and national retailers (e.g., cell phones, gym memberships, entertainment tickets, hotels) through the Perks at Work platform
- Life assurance
- Home Sweet Loan (interest‑free loans that can be paid back over 12 months to help pay your rental deposit)
- A free 24/7 Employee Assistance Programme available to you and your family
- Recognition schemes and monetary awards for long service, WOWing customers and your fellow Partners
- Great long‑term career opportunities in store and support centre
Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression.
Assistant Manager in Hertford employer: Starbucks Coffee Company
At Starbucks, we pride ourselves on being more than just a coffee shop; we are a community that fosters connections and growth. As an Assistant Manager, you will benefit from comprehensive training, a supportive work culture, and numerous opportunities for career advancement, all while enjoying perks like free drinks, discounts, and recognition for your contributions. Join us in creating exceptional customer experiences and be part of a company that values your voice and empowers you to succeed.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager in Hertford
✨Tip Number 1
Get to know the Starbucks culture before your interview. Spend some time in a local store, chat with partners, and soak up the vibe. This will help you connect your experiences to what they value during the interview.
✨Tip Number 2
Practice your leadership stories! Think of times when you’ve led a team or improved customer experiences. Be ready to share these examples, as they’ll show how you can contribute to the Starbucks community.
✨Tip Number 3
Don’t forget to ask questions during your interview! Show your interest in the role by asking about team dynamics, training opportunities, and how you can make an impact as an assistant manager.
✨Tip Number 4
Apply through our website for the best chance at landing the job! It’s the quickest way to get your application in front of the right people and start your journey with Starbucks.
We think you need these skills to ace Assistant Manager in Hertford
Some tips for your application 🫡
Show Your Passion for Coffee:When writing your application, let your love for coffee and the Starbucks experience shine through. We want to see how you connect with our brand and values, so don’t hold back on sharing your enthusiasm!
Highlight Your Leadership Skills:As an Assistant Manager, you'll be leading a team, so make sure to showcase your previous leadership experiences. Use specific examples that demonstrate how you've motivated and coached others in a fast-paced environment.
Be Data-Driven:We’re all about those KPIs! In your application, mention how you've used data to drive performance in past roles. This shows us you understand the importance of metrics in delivering outstanding results.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets into the right hands. Plus, it gives you a chance to explore more about our culture and what we stand for at Starbucks.
How to prepare for a job interview at Starbucks Coffee Company
✨Know Your Starbucks Culture
Before your interview, dive into the Starbucks culture. Familiarise yourself with their mission and values, and think about how you can embody these in your role as an assistant manager. This will show that you're not just looking for a job, but that you genuinely want to be part of the Starbucks community.
✨Prepare for Situational Questions
Expect questions that ask how you would handle specific situations, especially around team leadership and customer service. Think of examples from your past experiences where you've successfully led a team or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Leadership Skills
As an assistant manager, you'll need to demonstrate your ability to lead and motivate a team. Be ready to discuss your previous leadership experiences, how you’ve coached others, and how you celebrate team achievements. Highlighting your growth mindset will resonate well with the interviewers.
✨Understand Key Performance Indicators (KPIs)
Familiarise yourself with the KPIs relevant to the role, such as labour efficiency and sales performance. Be prepared to discuss how you would use data to make informed decisions and improve store performance. Showing that you can translate metrics into actionable strategies will set you apart.
