Starbucks Coffee Company is seeking a Service Performance Lead to ensure reliable delivery of technology services across EMEA. You will drive performance, manage incidents and changes, and coordinate with vendors to support baristas and customers across retail and digital platforms.
The role emphasizes ITIL-based service management, data-driven improvements, and strong stakeholder communication. On-call rotation is required, with readiness for critical events across the business.
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EMEA Service Performance Lead – Incident & Improvement in City of Westminster employer: Starbucks Coffee Company
Starbucks Coffee Company is an exceptional employer, offering a dynamic work culture in the heart of London that fosters innovation and collaboration. As a Global Principal Engineer, you will have access to extensive employee growth opportunities, including professional development and mentorship, while contributing to impactful projects that shape the future of technology in the coffee industry. With a commitment to diversity and inclusion, Starbucks provides a supportive environment where your ideas are valued and your career can thrive.
