Deputy Store Manager in Cardiff

Responsibilities

• Co-leading the store to achieve financial targets, customer satisfaction scores, and operational excellence.
• Owning business areas which could include compliance, labour management or local marketing.
• Leading the store leadership team, ensuring clarity of roles and accountability for results.
• Forecasting future staffing needs, participating in recruitment and selection.
• Owning the store partner training; ensuring all partners have completed required training and are set up for success.
• Acting as the store manager when required, including full operational and partner accountability.
• Monitoring store KPIs, analysing performance trends, and implementing action plans.
• Driving cost control and profitability through effective resource planning and waste management.
• Closing both standards and opportunity gaps using the store action plan.
• Ensuring consistent delivery of brand and operational standards.
• Maintaining compliance with health & safety, food safety and security standards which include conducting and recording due diligence checks.

Given the nature of our stores, working hours could include early mornings, evenings, weekends, nights and/or holidays. All our retail store partners begin their careers with us by undertaking an introductory training programme which are led by our amazing in store trainers and coaches and are designed to immerse you in the Starbucks culture and set you up for success. These training programmes are delivered in our stores and provide partners with the opportunity to learn on the job supported by their manager.

To be successful in the role, you'll have previous experience in leading a team in a dynamic, fast-paced and customer-focused retail or hospitality environment. You'll champion our mission and values to create our Starbucks experience for our customers and partners. You'll bring your commercial acumen with the ability to translate metrics into actions whilst confidently managing both people and operational priorities. We're looking for leaders with a growth mindset and an appetite for growing your leadership career.

Benefits

• In return, we'll offer you a competitive starting salary and benefits that include:
• 28 days holiday a year (including Bank Holidays).
• Free drinks and one item of food when you're on shift.
• Our store bonus program.
• Bean stock options for all partners (own part of Starbucks!).
• Comprehensive training (including coffee knowledge!) and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself).
• A free bag of coffee each week and a 30% partner discounts on food, beverages, and merchandise.
• Discounts with local and national retailers (cell phones, gym memberships, entertainment tickets, hotels, etc.) through Perks at Work platform.
• Life assurance.
• Home Sweet Loan (Interest-free loans that can be paid back over 12 months to help pay your rental deposit).
• A free 24/7 Employee Assistance Programme available to you and your family.
• Recognition schemes and monetary awards for long service, WOWing customers and your fellow Partners.
• Great long-term career opportunities in store and support center.

So, if you're looking for a new opportunity, with us you'll be welcomed, you'll be challenged, you'll be inspired. Here you'll be heard. Because here, you're a part of it all. Here you belong.