At a Glance
- Tasks: Lead customer relationships and define success for a major public higher education partnership.
- Company: Join Starbridge, a fast-paced tech company transforming public sector engagement.
- Benefits: Competitive salary, equity, health insurance, unlimited PTO, and daily lunch provided.
- Other info: Work onsite in NYC, with travel to customer sites and opportunities for global offsites.
- Why this job: Shape the future of public sector engagement and make a real impact.
- Qualifications: 3+ years in enterprise customer relations with proven success in managing large budgets.
The predicted salary is between 80000 - 100000 £ per year.
Starbridge helps go-to-market teams win in the public sector.
Government buyers signal their priorities constantly, in council meetings, budget documents, RFPs, and public records, but that intelligence is scattered across thousands of sources and impossible to track by hand.
Our platform surfaces those signals, connects them to the right buyers, and turns them into pipeline.
We move fast, stay close to our customers, and are building the category. This is a chance to join early and shape how we scale.
About the role
This is a founding seat at Starbridge.
You'll own the relationship, scope, and outcomes for our first deep institutional engagement: a multi-year partnership with a major public higher education institution serving tens of thousands of students.
You'll define what a successful Starbridge deployment looks like at this scale, then build the playbook the rest of the company runs on.
You'll sit at the highest executive levels of the customer (system office, chancellor's office, unit heads, institutional research, IT) and translate their priorities into product scope.
You'll be paired with a Founding Forward‑Deployed Engineer who owns the code; you own the relationship, the scope, and the outcomes.
Together you'll run a multi‑million dollar P&L from day one.
- What You’ll Do
- Own the customer relationship end to end — from the State to the Chancellor's office to the operational unit heads to the IT and institutional research teams
- Sit at the highest levels of a massive customer and translate the priorities of executive leadership into product scope
- Partner with a founding engineer to ship software that actually gets adopted, not just delivered
- Define what success looks like, how we measure it, and how we get there
- Build the playbook for how Starbridge embeds inside public agencies & institutions and help us scale this motion into a category‑defining practice
- Own the P&L from end-to-end
Qualifications
- 3+ years owning enterprise or institutional customer relationships, with at least one engagement of 18+ months where you were the primary commercial and strategic owner from kickoff through renewal or expansion.
- Direct accountability for $1M+ in annual contract value or program budget you owned outcomes for, including authoring the success metrics yourself rather than inheriting them from sales or leadership.
- Authorship of customer requirements docs, statements of work, or product roadmaps that engineering shipped against.
You can point to specific decisions where you held the line on what was in or out of scope.
- 4 days a week onsite at our NYC office
- Ability to travel to customer sites roughly once a week
Benefits include
- Competitive salary + early‑stage equity
- Comprehensive medical, dental, and vision insurance
- Company provided lunch in office everyday
- 75% coverage of Chelsea Piers Fitness membership
- Unlimited PTORegular offsites (NYC + global locations)
- #J-18808-Ljbffr
Founding Engagement Strategist & General Manager employer: Starbridge
Starbridge is an exceptional employer for those looking to make a significant impact in the public sector. With a dynamic work culture that prioritises collaboration and innovation, employees benefit from competitive salaries, comprehensive health coverage, and generous PTO policies. The opportunity to shape the future of our platform while working closely with top-tier institutions in New York City makes this role not only rewarding but also a unique chance for professional growth and development.
StudySmarter Expert Advice🤫
We think this is how you could land Founding Engagement Strategist & General Manager
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Starbridge, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Starbridge and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Founding Engagement Strategist & General Manager
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Starbridge and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Starbridge
✨Get to Know Public Sector Values
Before your interview with Starbridge, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Starbridge.
