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For Companies At a Glance
- Tasks: Engage with healthcare professionals and deliver personalized customer experiences.
- Company: Join a global pharmaceutical leader focused on innovation and improving lives.
- Benefits: Enjoy a competitive salary, extensive benefits, and an excellent commission structure.
- Why this job: Be part of a diverse team dedicated to patient care and impactful solutions.
- Qualifications: ABPI Qualified with experience in primary care and cardiology sales.
- Other info: Ready to start in January 2025? Apply now!
The predicted salary is between 36000 - 60000 £ per year.
South East London | Cardiovascular
An exciting opportunity to join a team of Customer Experience Specialists! The successful applicants will act as the primary point of contact for HCPs and delivering personalized customer experience.
Company Overview:
Our client is a global pharmaceutical company with an impressive reputation for innovation; over 16,000 employees work together to enrich quality of life around the world, addressing diverse medical needs through the provision of products and services focused on therapy areas including cardiovascular, oncology and metabolic diseases. Our client’s products are available in more than 20 countries around the world.
- Knowledgeable and supportive management team.
- Core values revolve around welcoming diverse perspectives and promoting inclusivity.
- Patient-centric focus and a passion for improving care.
- Competitive starting salary and extensive benefits package with an excellent commission structure.
Job Overview:
- Using omnichannel approach to engage with customers through different channels, including in-person and remote interactions.
- Collaborating with different functions to ensure optimized customer experience.
- Building value-oriented relationships with HCPs and developing deep understanding of their needs
To be successful:
- Experience of successful primary care and hospital pharmaceutical sales
- ABPI Qualified
- Prior experience having promoted within cardiology/cardiovascular therapy
- Demonstrated ability to understand, interpret and effectively communicate the findings of clinical trial data and relevant clinical guidelines.
- Strong knowledge of the NHS structure and environment
- Business and commercial acumen
How to apply:
If you’re ready to take the next step in your career, we would love to hear from you! Please click the \’Easy Apply\’ button or contact Sarah Whitby on 01225 336 335 for more information.
Customer Experience Specialist employer: Star People
Contact Detail:
Star People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist
✨Tip Number 1
Familiarize yourself with the latest trends and developments in cardiovascular therapy. This will not only help you understand the products better but also enable you to engage more effectively with healthcare professionals (HCPs) during your interactions.
✨Tip Number 2
Network with professionals in the pharmaceutical industry, especially those who have experience in cardiology. Attend relevant conferences or webinars to build connections and gain insights that can set you apart from other candidates.
✨Tip Number 3
Brush up on your knowledge of the NHS structure and environment. Understanding how the NHS operates will give you a significant advantage when discussing customer needs and navigating the healthcare landscape.
✨Tip Number 4
Prepare to demonstrate your ability to communicate complex clinical data clearly. Practice explaining clinical trial findings and guidelines in simple terms, as this skill is crucial for building trust and rapport with HCPs.
We think you need these skills to ace Customer Experience Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Experience Specialist. Highlight your experience in primary care and hospital pharmaceutical sales, especially in cardiology or cardiovascular therapy.
Tailor Your CV: Customize your CV to reflect your relevant experience and skills. Emphasize your ABPI qualification and any previous roles that involved engaging with healthcare professionals (HCPs) and delivering personalized customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for improving patient care and your understanding of the NHS structure. Mention specific examples of how you've built value-oriented relationships with HCPs in the past.
Highlight Your Communication Skills: In your application, demonstrate your ability to interpret and communicate clinical trial data effectively. This is crucial for the role, so provide examples of how you've done this in previous positions.
How to prepare for a job interview at Star People
✨Know Your Customer Experience
Make sure to familiarize yourself with the principles of customer experience, especially in the pharmaceutical industry. Be prepared to discuss how you can enhance the customer journey for healthcare professionals (HCPs) and share examples from your past experiences.
✨Understand the Cardiovascular Landscape
Since the role focuses on cardiovascular therapy, brush up on the latest trends, treatments, and clinical guidelines in this area. Being able to discuss relevant clinical trial data will show your expertise and commitment to the field.
✨Demonstrate Your Communication Skills
As a Customer Experience Specialist, effective communication is key. Prepare to showcase your ability to convey complex information clearly and concisely, especially when discussing clinical findings or addressing HCP needs.
✨Showcase Your Collaborative Spirit
This role involves working with various functions to optimize customer experience. Be ready to provide examples of how you've successfully collaborated with different teams in the past and how you can bring that experience to the new role.
